Lashaura Reviews 163

TrustScore 2 out of 5

1.8

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently stating that goods were not received despite payments being processed. People also faced considerable difficulties when trying to contact the company, with emails going unanswered and phone numbers being invalid or unmonitored. Furthermore, numerous consumers experienced billing discrepancies or unexpected charges to their accounts. However, some people were satisfied with the products themselves, particularly the lashes, finding them to be of good quality, lightweight, and comfortable to wear. A few customers also noted that while delivery could be inconsistent, ranging from very quick to very slow, the products eventually arrived.

What people talk about most

Order

Clients share negative opinions on order experiences, with many reporting that items like couches and shoes... See more

Product

People report ambiguous experiences with product. Many customers express frustration over not receiving items... See more

Customer communications

Consumers express significant frustration with the company's contact methods. Many report that emails go... See more

Payment

Reviewers mention negative feedback about payment. Many customers report being charged for products or... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many report not receiving their... See more

Based on these reviews

Rated 1 out of 5 stars

I’ve ordered before no problems however ordered again it’s now 13 days and still nothing. Had confirmation of my order with a link to contact them via email but was not delivered so went onto their s... See more

Rated 1 out of 5 stars

Twice they have taken money out my account and nothing sent.. order confirms sent to me but nothing. Having to now contact my bank and try get the money back! Avoid at all costs.. it’s quite sad a... See more

Rated 1 out of 5 stars

I ordered 3 couches on March 7th, 26, and nothing! I have contacted customer service through email several times and I received 2 replies saying that they are "looking into it"!! I really wish I had s... See more



Contact info

1.8

Poor

TrustScore 2 out of 5

163 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love these lashes!

I love these lashes! I’m severely allergic to all types of lash glue and I was worried that my eyes would react badly to these - but I needn’t have worried! They were easy to apply and stayed firmly on all day. I had no bad reaction and they looked great! Would definitely recommend.

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Love love love these lashes

Love love love these lashes, I have had the classics and the volume ones, very easy to apply on, the magnetic eyeliner is amazing. Once you get the hang off the eyeliner, as I couldn't do eyeliner very well but I can now put then on well and they look amazing, you use oil based make remover, I used water make up remover and ruined my lashes so I bought more, people need to remember Brexic has changed so their shipping can take longer, this isn't their fault. I recommend these lashes ..

23 April 2021
Unprompted review
Rated 2 out of 5 stars

Poor quality, look plastic & cheap

Firstly are they rwally VEGAN, if they are made in China - I'm not convinced there truly vegan
Magnets are big and chunky so sit higher than own lashes
Very plastic, tacky and cheap looking.
You can see lashes been glued onto strip by a faint clear telltale line.
The liner only works if slightly wet & feels bit like jam.. (a sticky mess) it must be part glue!!
When taken off there's a sticky mess to clean off the lash strip.
Stays slightly sticky all day, if come off lift off eyeliner leaving it gappy and won't reapply as I expect magnets to.

Includes a metal applicator lash tweezer that magnets cling to so instead pressing onto liner, pull lashes off 😆 a joke!

22 April 2021
Unprompted review
Rated 4 out of 5 stars

Tip for hooded eye lids

Lovely lashes, quite long so look very dramatic.
The liquid liner is quite hard to remove from the eye lid once the lash is removed. Tip for anyone with hooded eye lids, you’ll either have to use tape to lift your eye lids whilst the liner drys or try keep your eye shut. I used tape it worked perfectly.
The liner took about 5 minutes to dry.
I’ve only put them on to practice so far.

16 April 2021
Unprompted review
Rated 3 out of 5 stars

Lovely lashes but the wand is awful

Lovely lashes but the wand is awful! It’s so hard to use because the bristles are so flimsy & can’t do any kind of right liner with this brush without it zig zagging all over the eye. I’ve tried it so many times but it just isn’t a good wand. Such a shame because the lashes are fab. Ye need a shorter brush with a stiffer nib for application.

5 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing, total game changer!!

Ordered on 23/03/2021
Delivered on 26/03/2021
Well happy!! They are soooooooo easy to apply, I am so happy and I will get up to 200 uses out of the whole box! Bargain for £16.80, I used the code LA30 at checkout with the 55% discount already that is 85% in total, they are well worth every penny of the RRP

highly recommend 1000%

26 March 2021
Unprompted review
Rated 2 out of 5 stars

Like the lashes but the liner is awful!

I’m only giving these lashes a 2* because the liner is awful!
Both myself and my daughter have said how difficult it is to get the liner off at the end of the day because it’s very sticky.
It made my eyes so sore because of how long it took to get off... and we tried several make up removers.
However, the lashes themselves are okay...although slightly too long for me.
Delivery was super quick too.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Arrived much quicker than expected and the product is so easy to apply and looks so amazing! Such good value too. Could not recommend enough!

2 March 2021
Unprompted review
Rated 4 out of 5 stars

****Update**

Ordered on the 12th of jan and still no product so I asked for a refund and was assured it would be in 3 to 5 days and guess what? 15 days later nothing and no correspondence. This company is a scam do not buy from them. you will not get the product and no refund you will not get a email back either! I have never been so angry they took my money and I got nothing. please do not buy from them. there s not even a phone number to contact them! that says it all really. never agin will i buy from these scram merchants

**UPDATE**

I have now been issued a full refund and a complimentary set off lashes as an apology for my long wait.

The product is actually very good! Very lightweight and so easy to put on.
I just wished I’d never had to wait so long. It is not a scam company after all. Just sold out completely. I have since received multiple emails explaining what had happened and they couldn’t have been nicer and more accommodating.

I have amended my review and I am happy with my full refund and complementary set of lashes. I’d buy again but hopefully not have the same issues with dispatch time.
I would give the lashes a 5 star but the wait was terrible hopefully not have that problem again.

23 February 2021
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! I placed an order in December and still haven't received it (it is now 22 February). I have been in contact with their costumer service via email to ask about my order, I got one reply in the beginning of February asking if I would like the order re sent or my money back and have been ignored ever since. I have sent several emails asking for my money back and nothing. DO NOT TRUST THEM. SCAM

22 February 2021
Unprompted review
Rated 1 out of 5 stars

Still no lashes

Ordered my lashes over a month ago, they have taken my money and I have still not received my lashes. They have sent a txt with a tracking number to say they are with Royal Mail but still nothing. I have sent several emails and no response at all!!!! Not impressed.

16 February 2021
Unprompted review
Rated 1 out of 5 stars

Ordered about 3 weeks ago

Ordered about 3 weeks ago! I still have not received my order!! I emailed the company over a week ago and still have not had a reply! Think it’s a fraud site.. what a waste of money! Fuming... their is no contact number only email address.

6 February 2021
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company ordered…

Absolute joke of a company ordered lashes at start of January to then get a txt with shipping details on the 19th January and still saying Royal Mail don’t have it! Now are saying they have been out of stock since mid January! Why not get in touch and why send me shipping details! Avoid this company!!

5 February 2021
Unprompted review
Rated 1 out of 5 stars

Ordered two and a half weeks ago but…

Ordered two and a half weeks ago but still Royal Mail have yet to receive my order. The item hasn’t even been dispatched to them from 18th January. I have received a 20% refund last week but heard nothing since. I have requested to cancel my order but no response. Please do not use this company, you will only be let down.

3 February 2021
Unprompted review
Rated 1 out of 5 stars

Ordered 2 weeks ago and hasn’t shown…

Ordered 2 weeks ago and hasn’t shown up, no response from company. Now they have a notice at the top of their website saying they are out of stock, but have still proceeded to take my money and not deliver. They are apparently out of stock but are still taking orders! Avoid at all costs - complete scam.

28 January 2021
Unprompted review
Rated 1 out of 5 stars

After ordering my lashes three weeks…

After ordering my lashes three weeks ago they still haven’t arrived they sent a tracking number for Royal Mail 12 days ago and still Royal Mail have not received the parcel only the numbers been generated. I have contacted three times this week and no reply.

28 January 2021
Unprompted review
Rated 5 out of 5 stars

LASHAURA false lashes

I have started using LASHAURA magnetic flash lashes. What can I say about them except FANTASTIC 👏 BRILLIANT 👏 AMAZING 👏
I've tried expensive to cheap lashes over the years and I've never been able to put them on right. Put on 1 to 2 layers of the magnetic liner, leave to dry around a minute and 2 seconds to put on. They look absolutely fantastic on. I've been complimented loads of times while wearing them. Once u start wearing them I promise u will never go back to wearing any other false lashes.
I give LASHAURA MAGNETIC LASHES 5⭐

19 January 2021
Unprompted review

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