This was the letter I was forced to…
This was the letter I was forced to write after being harassed by one of their agents. They sent items I did not order and insisted on payment or else I would be taken to collection. I was told I could not return the case of cartridges ( I did anyway). Then the phone calls came and more threats. If this is happening to you, know your rights and fight them.
Laser Pros Inc.
I am taking this time to write you with great disappointment at the obvious scam your company is running. The harassing tone from one of your agents will not coerce my decision to want to purchase items you deliver without an approval by this company. We purchased cartridges from your company almost a year ago and those cartridges would not work on my machine, even with your so-called bypass code. A few weeks ago a box from your company arrives that I did not order. I called to return them as specified in your own ‘Return & Exchange Policy’ but I received strong arm tactics. I took the issue to my attorney and he just laughed. Your company and my company have no contract signed. Your gift card that you sent arrived with no instructions or language for contractual obligations. There was no signature required for the card so again with no assigned instructions in writing, you sent out a ‘gift’ card.
If you send another package without my request, see below.
Under U.S. federal law, if a company sends you merchandise you did not order (unordered merchandise), you are not legally obligated to pay for or return it. You can keep it as a free gift, use it, or discard it. It is illegal for companies to send unordered goods and demand payment or return.
Do I have to return something I didn't order?
By law, companies can't send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn't order. You also don't need to return unordered merchandise. You're legally entitled to keep it as a free gift.
Your Rights: It is illegal for a company to send you an invoice or threaten to send you to collections for an unordered product.