Laser Clinics UK Reviews 

I am extremely disappointed with the customer service from Laser Clinics UK, particularly the Cambridge clinic.

As a paying customer, I do not feel I have been treated professionally or fairly. I have been chasing responses for over 3 weeks and have still not received proper communication or a clear resolution.

I contacted the clinic directly multiple times, as well as Online Support, the Refunds Team and Compliance. Unfortunately, I was repeatedly redirected between departments, received generic copy-and-paste responses, or no response at all from the clinic itself.

The most frustrating part has been the lack of accountability and communication. It should not take weeks for a paying customer to receive a meaningful response, especially when the company’s website states enquiries are usually answered within 48 hours.

Overall, the experience has been stressful, time-consuming and very disappointing from a customer service perspective.

Excellent service and customer care

Great experience here every time - staff are so consistently kind and discreet and make you feel so comfortable. Treatment really works (I am v fair with dark hair though, so an ideal candidate!) and is completely tailored. Now just going to the Ealing branch for top ups but highly recommend.

I’m happy with my experience today. This is my 8th Laser hair removal session, and I have been seen by many different technician, but today I was truly impressed with my technician (forgot to take her name) as she was very thorough and has keen attention to what I needed. She’d go back to stubborn areas and do it again,plus she has a very light and caring hands, I could tell as I deal with patients too. Unlike others who would just do it so quickly. Thank you for the good service.

Been coming here for years, despite them closing all of my local laser clinics down i decided to drive 1 hour away for a session which I instantly regret! First I mistakenly booked a full body package not realising that face wasn’t included. I asked if I could do half of my face instead of the bottom half of my legs due to time we also had left (there wasn’t enough time to add on face) they initially said that was fine, later on towards the end of my appt just before getting my face done, the manager tells me that I need to pay extra for my face DESPITE ME SAYING I WONT DO MY HALF LEGS IF SHE JUST DOES MY FACE. surely my half legs would’ve costed more than HALF OF MY FACE. I’m genuinely shocked how they could treat a customer who has been loyal and coming for YEARS. I’m never booking any treatments here. Please spend your money at Therapie instead.

My laser session was quick yet extremely thorough! I felt extremely comfortable throughout the whole experience and was put at ease with plenty of lovely chit chat (sorry I can’t remember my therapists name!)

Since I’ve had Constantina for my laser sessions, my laser results have been wonderful! Shes very persise with her work and aims to make sure there’s no spaces missing during the laser appointments👏

The staff made me feel relaxed and comfortable from a male perspective. As I had a Hollywood and underarms laser hair removal. The service went well and is very affordable and works out cheaper if you buy a hair removal package instead of individual treatments. I enjoyed the experience and am looking forward to having more sessions.

I had my regular session with lovely and caring Iqrah at Leeds laser clinic today. She delivered my treatment with patience and utmost professionalism. I am pleased with my results and the consistency she provides. Highly recommend for anyone seeking a kind, caring and genuine therapist.

Very easy to book and manage my appointments. Laser is painless and effective, I have seen results from the first session. The staff is always super professional and friendly.

Attended Newcastle,Northumberland street today for an ageless peel with Lucy R ...what a great treatment my skin was quite dull ...but wow I was certainly glowing when I left ...Lucy R was so lovely and talked me through every step and was so knowledgable regarding the products she was using.
Overall a brilliant experience and would highly recommend.

I used laser clinic in Kingston for a while generally they where good with good service, small issue is they do change their stuff often, usually the session I do is about 30min unfortunately my last two visits were less than 10min and they nearly burned my skin without stopping or at least saying sorry, I hope the management will read this message and take action

This clinic has been the most amazing I used to have serious thick hair on my face due to PCOS and I tell you they were so understanding gave me discount based on my health issue and have been so amazing. I got my confidence back because of them they explained my skin type due to being Nigerian did a skin test for me. I’ve been with them since 2022 and 4years later it’s still the best . Can’t remember what my skin looked like before them. Thank you for everything

I had my laser session today ant 10:30 and the lady that looked after me is very kind and patient. Went through all the post laser care information.

Great experience all around and Elena was amazing

Very disappointed , it not happened only once with me, I going there I have a treatment for 60 min but somehow they always finish in 40-45 minutes, explain me how is that possible. Sorry the treatments are not that cheap to close your eyes, and other things some of the staff they even don’t explain steps what are doing during the treatment

I’ve had 6 laser sessions before with someone else and never has my hair grown back so quickly. This session to me felt like a waste of my money and time, as was told they could only do my laser on lowest setting because I’m new to this company, which was ridiculous. My hair is already growing back! Completely unsatisfied, ineffective treatment and wasted nearly £200!! I will most likely be doing back to my usual laser woman. Really disappointed with the laser treatment at this company, wouldn’t recommend anyone to go there. I’d advised them against it.

Staff was okay, not really that welcoming. The place doesnt feel as clean as it should be, sometimes there was some smell inside the clinic during one of my visits. My most concern was definitely the machine's sanitation, since I noted that the tip of the laser machine seems to be reused because of the dark yellowing color of it, and it keeps getting darker and darker. It's really worrying since that tip touches your skin, and just imagining it touching other's private areas, its very concerning. I do understand that they sanitise or clean it after but still, it does not put my mind at ease at all. I bought 3 sessions, was always apprehensive going to the appointments because of it. Will not be coming back.

I had a very good experience at Laser Clinics Fulham. The clinic was very professional and clean, and the THELMA who treated me was extremely kind, friendly, and made me feel comfortable throughout the whole appointment. I’m very happy with the service and would definitely recommend this clinic.

Wonderful service, great ad helpful staff. Very clean too.