Laser Clinics UK Reviews 

I am extremely disappointed with my experience at Laser Clinics UK Guildford.

I purchased a treatment package after being advised during my consultation that I would receive a discounted rate for paying upfront. After attending three sessions, I arrived for my fourth appointment only to be told that there had been a pricing error and that I would need to pay additional money.

What was particularly frustrating was that I was never contacted about this issue beforehand. I took time off, travelled to the clinic, and attended my appointment as scheduled, only to discover the problem upon arrival.

I repeatedly requested invoices and clarification regarding my account. I was advised that management would contact me, but this never happened. I was also provided with manager contact details that proved to be incorrect, which further delayed any attempt to resolve the matter.

My treatment schedule has now been disrupted due to the unresolved issues, and I have completely lost confidence in the clinic's ability to manage customer accounts and complaints appropriately.

Most concerning of all, I submitted a formal written complaint requesting clarification, documentation, and a resolution. Despite this, I have received no meaningful response.

I had previously recommended this clinic to friends based on my initial impression, but unfortunately my experience with customer service, communication, and complaint handling has been extremely disappointing

I had a session with Niki! She is great! Some ladies are not very precise and she did great job. She paid attention to every part of the body. She is also very sweet and social! Everyone is very kind and sweet! I can recommend it very much! Love the place by the way ive been coming here for like 2 years now and wouldnt go anywhere else!

I booked 6 sessions with you, but only the first and last session were done properly. Every visit I had a different staff member, and many of them were rude or unprofessional. When I arrived early, I was kept waiting 20–30 minutes, but the one time I was late, my session was refused. This is unfair and inconsistent.I also booked face laser, but after one week the hair comes back the same. After completing all 6 sessions, there is no improvement at all. I have no medical issues, so the only explanation is that the sessions were not done properly or consistently.
I also brought 3 other people with me, and all of them were unhappy and unsatisfied with the service. This shows the issue is not just with my treatment.I even tried to speak to staff directly, but they ignored me and walked away instead of listening or helping. This behaviour is completely unprofessional.I am very disappointed with the service and lack of professionalism. I request a proper explanation and a solution — either a corrective sessions with an experienced staff member.Thank you.

“Shima is the best! I’m extremely happy with the laser treatment she provides. She is very friendly, kind, and highly professional.”

I’ve had 4 sessions so far at Laser Clinics Fulham and it’s been really good. The staff are really nice and kind, which makes the whole experience feel easy and relaxed when you go in.

Li and Thelma have been amazing every time. They’re really thorough and don’t miss a single spot, and they always make you feel comfortable during the treatment.

Overall it’s been a great experience so far and I’d definitely recommend them.

Therapist name Jess. Great advice given for further treatment and what would work best for me individually. Quick and easy session.

Staff do not do laser as asked. The member of staff did my laser today wasn't good at all and when I asked her to do it right she just ignored me and said I am done now.

Zana is amazing and her experience in the field comes through. She was efficient and educated me on laser post care in detail!

Always makes me feel really comfortable and I have gotten some really good results. The girls there are great, really enjoy my appointments

My hair removal treatment did not work at all. During the treatment, I told the lady several times that the setting did not feel strong enough, as I have had this treatment multiple times before and it felt completely different on those occasions. She reassured me not to worry, saying that the treatment was very strong and that it would work.I trusted her, although I still had my doubts. Now, after couple of weeks and with no hair falling out, it is clear to me that the treatment was not carried out properly. I’ve contacted the salon multiple times regarding a refund, but my requests have been ignored.
Please don’t waste your time or money at this place!

Poor and unprofessional experience. I went into the clinic to book a specific therapist (Gul) who had been recommended to me. The reception staff initially acted as if she didn’t exist, then after some back and forth confirmed she did and said they’d call me to confirm the booking—which they did later that evening.
I arrived today at the agreed time, only to be told Gul doesn’t even work on Fridays. When I challenged this, the response from reception (possibly the manager) was dismissive—saying the person who booked it was “just helping out” and suggesting I use another therapist instead.
This is basic incompetence. If they can’t correctly manage and honour a simple appointment booking, it’s hard to have any confidence in the service they provide. I would not recommend

I had my laser appointment today and I’m so happy with the service I received. My usual treatment includes underarms, upper lip, and Brazilian. When I arrived, Bindya explained that my appointment time had been shortened due to a scheduling issue, which meant there wasn’t originally enough time allocated for my underarm treatment.

Despite this, Bindya went above and beyond to accommodate me and made sure I received my full treatment. She was incredibly professional, helpful, and attentive throughout the entire appointment. She was also very friendly and chatty, which made me feel comfortable and relaxed during the treatment.

I would like to give special recognition to Bindya at the Bristol branch for her excellent customer service and dedication to her clients. Her positive attitude and willingness to help really made a difference to my experience today. Thank you, Bindya, for going the extra mile—I truly appreciate it!

Thankiu klaudia u was the best in laser treatment no harm i was feeling very comfortable i was so happy how you did it to me i rate you ❤️ good customer service in Birmingham i done lasser befor aswell but klaudia you are the best staff thankiu see you next month

7 weeks ago I had my first appointment NurseEsther Emenike-Okorie who put me at ease straight away . She recommended the Obagi Nu Derm system for my sun damaged face . Went for my checkup today and the results in just 7 weeks is absolutely amazing ! What I really liked is that Esther has checked in with me via WhatsApp and if I’ve had any questions I’ve messaged in WhatsApp Esther has replied . Always supportive and encouraging. The other staff are also very friendly too .

Wonderful Staff, Quick and effective service, treated well and very Trans Friendly, easily talked about issues with medication and treatment and talked it through staff all seemed very knowledgeable.

Hi I came in with my mum today and Sadia did my mum’s laser, sadia was polite and professional with her job. The minute we walked in. She greeted us with a smile. She knew exactly what she was doing. My mum was very pleased with her job I would rate her 100 stars that’s how good Sadia is. Thank you for looking after us and doing a great job.

Fantastic professional caring very pleasant and talked you through everything nothing was a bother or problem to them thank you.

Very poor results on my legs .
forced to pay more because I chose to pay cash on the appointment day even though I made the reservation when they had a discount!!!!

I have a very pleasant experience with Dipti in particular, she was very helpful bless her and gave me so much insightful information regarding my skin and how to keep it at bay after laser! She provided a really warm and welcoming customer service and hope to see her again for my appointment! Thank you Dipti!

I had Saheera today for laser. She’s AMAZING!!!! Her experience, her knowledge and advice were second to none, really happy with my session today, thank you! Naila x