La Senza Reviews 97

I was dubious about ordering from Canada (UK based), but I found some really lovely items and went for it. I should have trusted my gut.

DPD advised on the day they would be delivering, and as i wasn't going to be in i requested the parcel be delivered to a pickup location. I waited for the notification that it had arrived, but after it didn't come through after a couple of days i checked the tracking code. It had been signed for by someone over 40 miles away!!

The ensuing emails between DPD and La Senza have been incredibly poor - DPD advised the parcel would have to be returned to sender (even though it says it has been delivered?!) to which i tried to confirm this was back in Canada, but neither party would confirm. I'm still waiting to find out. Ultimately i have to wait until it gets back to La Senza for a refund which could take weeks. Ridiculous.

How can neither party know where the return destination is? This is what i got from La Senza regards my request for this information: 'At the customer service center we do not track return packages'.

This is what i got from DPD:
'I request you to please contact your sender for the re delivery'.

Head. Brick wall.

No real understanding from the customer service team, they did offer the refund fairly quickly, but the fact i have to rely on it getting back to them negates this in my mind.

Sad to say their quality in underwear has turned terrible. The lace edges start to pull away after only a few washes/wears and even hand washing doesn't help preserve them much longer. Ive been shopping there since i got my first bra at la senza girl, sucks that now its just a waste of money for a 14$ thong to shred so quick.

Even though they accept Paypal, they discriminate against online shoppers who use this payment method. If you shop online and use a credit card, you can return items to any of their stores for a refund. BUT if you use Paypal, they will only give you an exchange/merchandise credit. Yes, in 2019, La Senza cannot/will not perform the same simple transaction for all customers. It's amazing this type of discrimination is legal. If you use Paypal, you have to return items by mail AND pay the return shipping- they are too cheap to provide return labels. Don't use Paypal. Better yet, don't give them your money at all. There are lots of cheap lingerie companies out there that treat all customers with equal respect.

The Good The Bad and The Ugly

My first experience was just before Christmas 2018 - 2 sets ordered both came within 6 days - quality seems good.(shipping £3)

2nd experience - 1 set ordered (shipping £6) arrived nothing like the colour online (return shipping £4.45)
So... ordered another set (shipping £2.93) but made a mistake as two bras were identical to look at and notified them within 2 (and i mean 2)minutes of paying online, BEFORE i even received a confirmation ...their response?.."Sorry too late as it is getting ready for shipping" whaaat!? After spending a further 30 minutes contacting them i as then informed orders cannot be amended once placed,I asked what the differences were between what I had ordered and what I should have ordered and i just received a generic answer... their product knowledge was very lacking!

So...product seems good (but be careful of colours)..CS is dreadful.....oh and wait for the sale which seems to be on more than not!

Lasenza is THEE place to buy bras, panties and lingerie. The quality is fantastic, with lots of selection! Sales almost every day and really good prices!! They have bras for work, bras for every day, big tiddies , little tiddies, athletic, night out, etc!! I find that there are so many sets and combinations to choose from, with so many colours and designs to make anyone feel sexy... way better than anything you would find in the modge podge of Victoria’s Secret mis matched madness. Shipping was super fast, with everything arriving as it should and tags still on it for easy store return/exchange. I would recommend lasenza to everyone!!!

If I could give zero stars I would. The worst customer service I have ever experienced. I contacted customer service and asked if I could ship to a store even though I was in the United States. The customer service agen reassured me and talked me through the process. Turns out I can’t ship to the store in the US and so items were never delivered and were sent back to the facility. I never received notification that there was a problem with the order and had to finally reach out to see what was happening with the order. Then I talked to customer service about 15 times and got a different answer every time on what was happening. My refund was processed on October 25 (supposedly because I can’t believe anything they tell me) and still haven’t received my money. This is the worst customer service I have ever experienced. I talked to multiple people and they were all horrible and rude. Don’t order from here.

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Published 6 minutes ago
A really good Shopping experience.
I placed my 1st order with La Senza on Monday last. I received the package on Friday. I received an email update at every step while it was in transit.
The two items are really good & exactly as expected. I am really happy with them.
I asked some questions before purchase & received ext prompt & very helpful replies & on a weekend !
I rate the company, its fabulous products & excellent people at the highest levels.
I cannot recommend them highly enough.

Made an order on the website la senza on March 30, 2018 . Order 400051846 . And here is already month service support ignores my letters ! The goods were not shipped and returned to the seller ! The seller ignores me and I don't know how to take money or goods ! Very low quality of service and disregard for customers ! Order Was 400051846 Track 6001003062624

WORST CUSTOMER SERVICE EVER. SPOKE 2 SARA. SHE WAS COMPLEYELY INCOMPOTWNT & RUDE & NASTY. ASKED 2 SPEAK 2 HER SUPERVISOR. SHE CLAIMED SHE WAS A MANAGER WOYLD NOT LET ME SPEAK.2 HER SUPERVISOR. I EMAILED THEM THAT WAS DAYS AGO STILL HAVE NOT GOT RESPONDR
WORST CUSTOMER SERVICE EVER

My wife loves this site. I have bought her many items from here and she loves them all. Always good service and quick delivery. No hassle with returns either.

I ❤️ this website my 📦 was delivered in 2 days so quick and all my products were in good condition and looks exactly like the picture on the sight thanks La Senza I will definitely be ordering from you guys again very soon!!!!!!!! ⭐️⭐️⭐️⭐️⭐️