La Residence Interiors Reviews 

429
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning furniture quality, beautiful craftsmanship, and the wonderfully helpful team members available in the local showroom. People also genuinely love the professional delivery service, frequently noting that the hardworking staff take great care to assemble items and cleanly remove all packaging materials. However, some reviewers were not happy with communication details, finding it difficult to coordinate arrangements or manage paperwork with the representatives. Some consumers also experienced communication gaps, missing pre-delivery notifications entirely, or faced frustrating difficulties when trying to update their scheduled arrival dates.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the beautiful appearance, solid... See more

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrival times, professional... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the exceptional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing showroom personnel and delivery... See more

Service

Consumers find service to be of exceptional quality, frequently praising the highly professional delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent throughout my journey of deciding to have this gorgeous ottoman sofa table....shall I, shan't I? I am absolutely delighted with it and it looks fantastic in our lounge with our new suite.... See more

Company replied

Rated 5 out of 5 stars

The quality of the furniture at La Residence is amazing. We were lucky enough to visit the showroom and the people there were so helpful and knowledgeable. We have bought 2 pieces from them and the de... See more

Company replied

Rated 5 out of 5 stars

Fantastic service - very professional - thank you. Unpacked items in lorry, put table together on a mat which they brought with them - and took away all packaging. Best delivery experience I’ve ev... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with great ladies. Tina and the other lady (sorry forgot her name) were so very helpful and didnt rush us making our decision. We were made a lovely cup of coffee too. The sideboard is... See more

Company replied


Company details

  1. Furniture Store

Written by the company

La Residence Interiors was founded over a decade ago by Dan and Sarah Cook as they began renovating properties in the UK and France. Struggling to find high-quality, luxury furniture to style and furnish their homes, they began designing their own, which led to the creation of an exclusive collection that marked the birth of La Residence Interiors. Since our establishment in 2012, La Residence Interiors has flourished, creating timeless, elegant and exclusively designed furniture with an unwavering commitment to quality which are built to last for years to come. Our passion lies in offering our customers unique and stylish pieces which are delivered to your home by our white glove delivery team as soon as possible so you can start enjoying your furniture in no time at all. We dedicate our growth to our strong customer relationships and passionate team of experts who are always at hand to help you make those important decisions. Our website offers our customers an opportunity to see our furniture in beautiful lifestyle settings, inspiring our customers to recreate the magic in their own homes. We complement our digital presence with a spacious showroom located in the heart of Alfold, Surrey, which draws in visitors with captivating lifestyle settings and of course a team of knowledgeable and friendly showroom advisors. We invite you to explore our exclusive collection, designed to bring a touch of luxury to your interior. Visit www.laresidenceinteriors.co.uk to start your journey with La Residence Interiors today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(429)

200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service throughout

Everybody - from the lovely ladies in the showroom to the delivery gentlemen have been thoroughly helpful and kind.

24 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Linda,

Thank you so much for your wonderful feedback. We are delighted to hear that everyone—from our showroom team to our delivery drivers—made your experience such a positive one. Your kind words mean a great deal to us, and we'll be sure to share your compliments with the whole team. We truly appreciate your support and hope to welcome you again in the future.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Chest of drawers, console table and side table

We have ordered three items of furniture from La Residence, excellent quality furniture, friendly & helpful staff. Would definitely recommend and I’m sure we will be buying further items from them.
Delivery company were also very professional, all items delivered in excellent condition.
Definite 5* experience.

21 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Mrs Jones,

Thank you so much for your wonderful review
and telephone call. We are delighted to hear that you are pleased with the quality of your furniture and that our team were able to provide a friendly and helpful service throughout your experience.

We are also pleased to hear that the delivery team met your expectations and that your items arrived safely and in excellent condition. Your recommendation means a great deal to us, and we truly appreciate your kind words.

We look forward to welcoming you back to La Residence Interiors in the future and helping you find some more beautiful pieces for your home.

Thank you again for choosing us and for your 5-star feedback.

Kind regards

La Residence Interiors

Rated 5 out of 5 stars

Another great piece of furniture to add…

Another great piece of furniture to add to my collection with excellent communication from placing the order to delivery and courteous delivery men

13 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Denise,

Thank you so much for your lovely feedback. We are delighted to hear that you are happy with your new piece of furniture and that it is a great addition to your collection. We are also pleased to know that our communication throughout the process and the delivery service met your expectations. We will be sure to pass on your kind words to our delivery team.

Thank you again for choosing us, and we hope you enjoy your furniture for many years to come.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

What great service and beautiful…

What great service and beautiful products from start to finish (never experienced nicer delivery service)!

14 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Vanessa,

Thank you so much for your wonderful feedback. We are delighted to hear you had such a great experience from start to finish. It means so much to know you loved our products and that our delivery service made such a positive impression. We truly appreciate your kind words and look forward to helping you again soon.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. Really responsive when had an issue and resolved promptly and politely
Beautiful product
Highly recommend

13 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Deborah,

Thank you so much for your wonderful review. We are delighted to hear you loved the product and that our team were able to resolve your issue quickly and politely. Providing great customer service is very important to us, so your kind words mean a lot.

We truly appreciate your recommendation and hope to help you again in the future.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Always deliver on time

Always deliver on time
Furniture beautiful

7 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Marilyn,

Thank you for your wonderful feedback. We are so pleased to hear you found the furniture beautiful and that we delivered on time. We truly appreciate your support and hope you enjoy your new furniture for years to come.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

The most beautiful cushions they really…

The most beautiful cushions they really look lovely on my sofas!

10 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Kirstie,

Thank you so much. I'm so glad you are happy with your cushions and we hope you enjoy them for many years to come.

Kind regards

The La Residence Interiors Team

Rated 1 out of 5 stars

Having rung the shop to say I was…

Having rung the shop to say I was coming and may be arriving late to look at tables
I asked if they had the one on show
And they said yes but when I artivex they were not helpful to show how to change it from round to oblong ,the staff were eager to close and told me to order on line
Which I did
The the chsirs turned up 2 months before the table which still has not arrived !

10 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Kirsty,

Thank you for taking the time to leave your review. We are so sorry to hear that your experience did not fully meet your expectations.

I can see that you arrived at our showroom at 4:45pm, after our usual closing time of 4:30pm. However, our team do not usually leave until 5:00pm, so they were more than happy to stay and assist you.

We would have been happy to take your order in the showroom, but we understand that you wanted to check the measurements at home first. We also provided fabric swatches to help with your decision.

As advised on our website and in your order confirmation, the table was on pre-order. We appreciate that the delay caused by shipping issues was frustrating, and we sincerely apologise that your order arrived later than expected. Throughout this time, our sales team kept you updated on the progress of your order.

Unfortunately, your dining chairs were placed as part of a separate order. As they were in stock, they were available for delivery before the table. We hope this explains why they arrived first.

Our delivery company has confirmed your dining table has now been delivered and we hope your pleased with your items.

Please do not hesitate to contact our sales team if there is anything further we can help you with.

Kind regards
La Residence Interiors Sales Team

Rated 4 out of 5 stars

Great

Great. Nice calm showroom and people! The only thing I’d improve would be to be able to change a delivery date without having to phone the showroom who can’t actually change it themselves.

10 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Thank you for your kind feedback. We're delighted to hear you enjoyed your visit to our showroom and found it to be a calm and welcoming environment.

We're sorry to hear about the inconvenience you experienced with your delivery. Normally, once your order has been received, you should receive an email from our delivery company containing their contact details and we sincerely apologise that you did not receive this information.

We will be raising this with our delivery company to ensure this process is working as it should and to help prevent it from happening again. Thank you for bringing this to our attention, as your feedback helps us improve our service.

Kind regards
La Residence Interiors Team

Rated 5 out of 5 stars

Very speedy and efficient service with…

Very speedy and efficient service with supportive follow-up email.

7 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Dennise,

Thank you for your kind feedback. We are delighted to hear that you found our service speedy and efficient, and that our follow-up communication was helpful. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

The delivery men were excellent and so…

The delivery men were excellent and so polite- a credit to the company

7 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Anne,

Thank you so much for your kind feedback. We are delighted to hear that our delivery team provided excellent service and were polite and professional throughout. We will be sure to pass your lovely comments on to them — they will be pleased to know their efforts are appreciated.

Thank you for choosing us, and we hope to assist you again in the future.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars

Great communication

Great communication, quick delivery and lovely delivery drivers. Thank you.

2 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Fiona,

Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with our communication, the speed of delivery, and the service provided by our delivery drivers. We will pass your compliments on to the team. We really appreciate your support and look forward to serving you again in the future.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process. On time delivery with no fuss.

2 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear John,

Thank you for your great feedback. We are delighted to hear that you found the ordering process easy and that your delivery arrived on time without any fuss. We appreciate your support and look forward to seeing you again soon.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

First time customer and definitely not the last

This is the first time I have used this company and it was exceptional. The gentlemen delivering were extremely kind and nothing was too much trouble. They unpacked the furniture and took everything away. Just amazing

3 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Margaret,

Thank you so much for your wonderful review and for choosing us for the first time. We are delighted to hear that your experience was exceptional from start to finish.

Our delivery team will be especially pleased to know that their kindness, care and willingness to help made such a positive impression. We always aim to provide a hassle-free service, including unpacking and removing all packaging, so it’s fantastic to hear this was appreciated.

Thank you again for your kind words and for taking the time to share your experience. We look forward to helping you again in the future.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Placemats

I was trying to find some placemats I had seen and a company pointed me in the direction of La Residence Interiors.
Found them straight away on their website and placed order. They arrived promptly and were extremely well packaged. Very happy with my purchase

2 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Sue,

Thank you so much for your lovely review. We are delighted you were able to find exactly the placemats you were looking for and that the ordering process was so straightforward. It is wonderful to hear your order arrived promptly and that you were pleased with the packaging. We really appreciate your kind words and hope you enjoy your new placemats for many years to come. Thank you for choosing La Residence Interiors.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Very pleased with our elegant coffee…

Very pleased with our elegant coffee table. Easy to order online and a hassle free delivery.

2 July 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Katie,

Thank you for your lovely feedback. We are delighted to hear that you are very pleased with your elegant coffee table and that you found the online ordering process easy and the delivery hassle-free. We appreciate your support and hope you enjoy your new table for many years to come.

Kind regards


The La Residence Interiors Team

Rated 5 out of 5 stars
La Residence Interiors logo

Reply from La Residence Interiors

Dear Craig,

Thank you for your kind feedback. We are delighted to hear that you were happy with both our service and delivery. We appreciate your support and look forward to assisting you again in the future.

Kind regards

The La Residence Interiors Team

Rated 5 out of 5 stars

Your usual high standard was maintained…

Your usual high standard was maintained throughout
Very pleasant helpful men, at the end of a very long
And hot day

25 June 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Allison,

Thank you very much for your kind feedback. We are delighted to hear that our usual high standards were maintained and that the team were pleasant and helpful throughout. We will pass your comments on to the delivery team, who will greatly appreciate your recognition, especially after such a long and hot day.

Thank you for choosing us, and we look forward to helping you again in the future.

Kind regards,

The La Residence Interiors Team

Rated 5 out of 5 stars

Great furniture, friendly people and excellent service all round.

It’s simple, I love the furniture. I have many pieces because I believe it is made very well. It’s excellent quality. The company are very friendly and the delivery service is excellent. It’s all positive.

25 June 2026
La Residence Interiors logo

Reply from La Residence Interiors

Dear Ruth,

Thanks so much for your wonderful feedback.

We are delighted to hear that you love our furniture and that you have chosen so many pieces for your home. Knowing that you value the quality and craftsmanship of our products means a great deal to us. We are also pleased that our team and delivery service have helped make your experience a positive one from start to finish.

Thank you for your continued support and for taking the time to share your experience. We truly appreciate your kind words and look forward to helping you with any future furniture needs.

Kind regards
The La Residence Interiors Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look