I recently purchased two espresso cups from Café de l’Arbre, and I couldn’t be more impressed. The quality is exceptional—the cups feel wonderfully crafted, with a design that is both beautiful an... See more
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Location
Switch locationRue du Commandant René Mouchotte 51, 94160 Saint-Mandé, Île-de-France, FR
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Resolved , thank you
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The Proffesional service …
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Excellent livre
Company details
About L'Arbre à Café - Commande en ligne
Written by the company
Créé en 2009 et plébiscité par les plus grands chefs et artisans, L’Arbre à Café est producteur-torréfacteur et distributeur de cafés hautement gustatifs, durables et humains (entreprise à mission certifiée B Corp).
Nos valeurs et nos engagements correspondent aux aspirations profondes de notre société et des consommateurs : agriculture biologique et biodynamique, direct producteur et prix justes, carbone compensé et agroforesterie, innovation et excellence, qualité de service et proximité.
Nos valeurs et nos engagements correspondent aux aspirations profondes de notre société et des consommateurs : agriculture biologique et biodynamique, direct producteur et prix justes, carbone compensé et agroforesterie, innovation et excellence, qualité de service et proximité.
Contact info
Rue du Commandant René Mouchotte 51, 94160, Saint-Mandé, Île-de-France, France
4.8
Excellent
206 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The Proffesional service …
14 March 2026
Unprompted review
Reply from L'Arbre à Café - Commande en ligne
Thanks a lot for the feedback! We’re thrilled to hear you enjoyed the experience. Providing top-notch service is what we’re all about.
L'Arbre à Café ☕️
Impressive quality and care
I recently purchased two espresso cups from Café de l’Arbre, and I couldn’t be more impressed. The quality is exceptional—the cups feel wonderfully crafted, with a design that is both beautiful and incredibly pleasant to hold. They’re a joy to drink from and even to touch. I originally received one as a gift and loved it so much that I decided to get another for myself.
I also want to highlight something truly remarkable: their customer service. I have never experienced such an outstanding level of care. The moment I left them a message, their team called me back immediately and went out of their way to find the best possible solution for my request. Their kindness, professionalism, and dedication made a lasting impression.
I am extremely satisfied with my experience and will definitely remain a loyal client after this. Highly
18 September 2025
Reply from L'Arbre à Café - Commande en ligne
Hi !
We are truly sorry to hear that your cup was damaged during delivery.
One of our team members will contact you shortly to offer a suitable solution to this inconvenience.
Best regards,
Reply from L'Arbre à Café - Commande en ligne
Dear Wendy,
Your order couldn't be delivered due to issues with the customs. Unfortunately this is out of our control. We reimbursed you the order and we hope to see you again soon among our customers !
Best,
L'équipe de L'Arbre à Café
Service parfait
7 November 2023
Reply from L'Arbre à Café - Commande en ligne
Bonjour Jean-Philippe, Vraiment navré pour cela. Nous prenons vite contact avec vous si ce n'est déjà fait. Nous en informons aussi notre transporteur.
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