Colissimo - La Poste Reviews 

79,331
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Quick delivery. Good communication. But there is one deliveryman (not the current one), who leaves the package on the ground by the gate, instead of in the mailbox. This can easily be stolen or da... See more

Rated 5 out of 5 stars

First of all, thank you very much for your wonderful service. Secondly, thank you for the fact that my order arrived in just two days—excellent service!🥰🥰🥰🥰🥰🌹🌹✌🏽✌🏽✌🏽✌🏽🤞🏼🤞🏾🤞🏾🤞🏾👍🏾👍... See more

Rated 1 out of 5 stars

My item was not delivered with two other item that I received. Amazon package order # 40637419352582757 Tracking # FR32132962638 My missing item is 250 ml stainless steel a mini saucepan Please re... See more

Rated 3 out of 5 stars

There were a few hiccups in the delivery due to incomplete information on my address, even though I think everything was correct on the site The chatbot didn't provide much help and wasn't easy... See more

Company details

  1. Courier and Delivery Service
  2. also in
  3. Delivery Service
  4. e-Commerce Service

Written by the company

Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international. Chaque jour, nous accompagnons des millions de clients grâce à des solutions de livraison fiables, innovantes et adaptées à tous les modes de vie. Notre ambition est de rendre la livraison toujours plus simple et pratique. Grâce à nos services digitaux, à nos outils de suivi en temps réel et à nos nombreuses options de réception, chacun peut gérer sa livraison en toute autonomie selon ses préférences : à domicile, en boîte aux lettres lorsque cela est possible, chez un commerçant partenaire, en consigne, en bureau de poste, ou chez un voisin-relais. Nous innovons en permanence pour proposer une expérience de livraison toujours plus fluide grâce à des solutions rapides, flexibles et transparentes. Engagé en faveur d’une livraison plus responsable, Colissimo répond aux attentes de ses clients tout en contribuant à un e-commerce plus durable.


Contact info

3.7

Average

TrustScore 3.5 out of 5

79K reviews

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3.7

All reviews

(79,331)

39,351 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable trustworthy service

I live in Paris suburbs. Colissimo has been a reliable and trustworthy source for delivery. On time, professional delivery people, polite. I was prompted in advance as to a need to change date of delivery to adapt to my schedule , it was not necessary but appreciated. I had several options other than home; a relay, or nearby post office. It’s a great service. Recommended !!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

delayed delivery…

For the 2nd time a parcel was out for delivery between 8-12, at 4pm got a message to say it could not be delivered until 4 days later. This was urgent and no explation of why it could not be delivered.Dreadful company will not use inless there is on option and then expect the worst.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

The French Post (La Poste) is very…

The French Post (La Poste) is very unhelpful and seems to protect scammers. I received an empty box with nothing inside. I wrote to them about it, but they told me to contact the seller. I explained that the seller refuses to talk to me and keeps saying he sent the goods. I asked La Poste to send me an official email confirming the real weight of the package (number CO720731737FR) at their sorting center, so I can know if the seller is telling the truth. They refused to do it. So I see two possibilities:
The seller sent an empty box and doesn’t want to talk.
Someone at La Poste stole the contents and left an empty box.
The case is already with the Police. The fact that La Poste refuses to help only shows that this company cannot be trusted and helps thieves. It is not difficult for them to send one official email with the real weight of the package. Please check this.

9 May 2026
Unprompted review
Rated 2 out of 5 stars

Colissimo was supposed to deliver a…

Colissimo was supposed to deliver a package I bought online to a pickup point near my home; instead, they claim they had to drop it off at a partner location on the other side of town, leaving me to figure out how to get it.
To top it all off, the email notifying you of this change ends with "for the good of the planet, please consider walking or cycling..."—it’s a total slap in the face.
La Poste needs to go and make way for serious professionals!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. My package from france disappeared somewhere in the netherlands. Track and trace says Adress incomplete? The seller sent me a picture before shipping. It was correct. Their website is a joke.No way to inform them the adress again. No customer service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Colissimo

Colissimo - La Poste kept me up to date with every stage of the delivery and my parcel was delivered on the date stated on my order in perfect condition.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Very Bad Service

Very Bad Service. COURIER did not try at home, he gone directly in the Pickup Center telling that he tried at home!!!The courier didn't come to my house, he made a false statement! He says he couldn't find me when I was right there! Of course no letter in mailbox, no indications how I had to pickup the Shipping... Very Very Bad Service. I absolutely don't recommend it.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. Slow and unaccountable. The trustpilot average review score should be 2.5 not 3.5. There are an equal amount of one and five star reviews. The weighting system favours terrible companies like Colissimo.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

If i could give 0 i would

If i could give 0 i would. I ordered from IKEA and UNFORTUNATELY they chose colissimo for the delivery. I was supposed to receive my order on 29/05 AND I PAID EXTRA MONEY for delivery in my apartment. I haven't received a single update! I had to call myself for them to say there was a failed delivery THE DAY AFTER! Never received a call from them and was at home ALL DAY! Then they rescheduled for today 01/06 and NEVER showed up, they are the worst delivery company I've ever dealt with both in Belgium and now France. Avoid at all costs.

1 June 2026
Unprompted review

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