Colissimo - La Poste Reviews 

53,832
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Colissimo - La Poste is always my preferred choice because, in my experience, they are very efficient and reliable. Parcels arrive on time and it is very easy to ‘suivi votre coli’. I am always kept i... See more

Rated 1 out of 5 stars

I ordered shoes from Birkenstock and unfortunately this terrible company did the delivery. Twice they said they tried to deliver but I wasn't home. That's a total lie because I was literally sitting n... See more

Rated 2 out of 5 stars

They tell lies! According to Colissimo the could not access my driveway - what rubbish. La Poste delivered 2 parcels only an hour before they attempted delivery! Access to our property could not be ea... See more

Rated 5 out of 5 stars

I live in Paris suburbs. Colissimo has been a reliable and trustworthy source for delivery. On time, professional delivery people, polite. I was prompted in advance as to a need to change date of deli... See more

Company details

  1. Courier and Delivery Service
  2. Delivery Service
  3. e-Commerce Service

Written by the company

Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international. Chaque jour, nous accompagnons des millions de clients grâce à des solutions de livraison fiables, innovantes et adaptées à tous les modes de vie. Notre ambition est de rendre la livraison toujours plus simple et pratique. Grâce à nos services digitaux, à nos outils de suivi en temps réel et à nos nombreuses options de réception, chacun peut gérer sa livraison en toute autonomie selon ses préférences : à domicile, en boîte aux lettres lorsque cela est possible, chez un commerçant partenaire, dans un locker ou en bureau de poste. Nous innovons en permanence pour offrir des solutions toujours plus rapides, flexibles et transparentes, afin de simplifier l'expérience de nos clients à chaque étape de leur livraison. Acteur majeur de la livraison de colis en France, Colissimo s'engage également en faveur d'une logistique plus responsable afin de proposer une expérience de livraison toujours plus fluide, pratique et durable.


Contact info

3.5

Average

TrustScore 3.5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(53,832)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied,approachable

Satisfied,approachable, I just wait a bit and the guy working approach me immediately when I show the QR code and voila! he gave me my package in less than 5mins I get my parcel.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

If you order from France Insist on Happy Post and not this careless company!!

I ordered from France and the person sent the item and the address was all correct however some where between here and there the address was missing my name and house number so it was returned at a cost of £35-£38 for the postage. The company are too large to argue with and this is the 2nd time its happened. Please contact me Colissimo and I will give you the pictures!! However I suppose you do not care.... If you are buying from France use HAPPY POST as they are so much better than this careless company!!!

5 June 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst delivery company I…

This is the worst delivery company I have had the misfortune to deal with. On many occasions they do not try and delivery and then just send a notification that the package needs collecting. Saturday delivery seems to be part of the problem!

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, they sent 2 of my 4 packages yo wrong side of Spain. I can’t explain them this because thay do not have support who speak English. La poste does have, but Colissimo no. I tried to email them several times, no answer either. What a third world company, I am very disappointed.

21 April 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with Colissimo

My package was sent more than a month ago, but I still haven’t received it. The tracking information is stuck and shows no progress. The customer service is downright terrible—extremely difficult to reach and absolutely unhelpful when you finally manage to get through. This level of service is unacceptable, and I strongly advise against using Colissimo.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

The worst service ever…

The service is the worst I have ever received in my life.
After three months of not receiving my package, I still haven't gotten it.
They no longer respond to me.
They keep telling me I have to wait.
It seems like only people without cognitive abilities work there.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Good service

I have never had problems with Colissimo, neither in sending or receiving packages. Sometimes my local post office does not work as expected. But Colissimo deliveries typically go perfectly well.

Unfortunately, the service is not used across the whole EU. Which makes you have to deal with UPS forgetting to give you a QR code for their locker and not having any normal means to contact them etc.

8 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look