Colissimo - La Poste Reviews 

Small international packet from France to the UK with over 20 days and no tracking updates. The status has been stuck on “in transit through logistics platforms” since 14 February.

Attempts to contact La Poste through Messenger and email have received no response. Messages appear to be read but not answered.

Absolutely no information or updates on what is happening internally. No way to get any information out of them at all.

Meanwhile I’ve had parcels from Asia arrive in days while this shipment from France shows no progress. Extremely poor tracking transparency and customer support.

At this point I don’t even know if the parcel is lost. I would appreciate someone at La Poste contacting me to take a look... at least... as I am leaving the country in just over a week???? 😔

My experience with Colissimo has always been excellent. Good delivery, good notification. I choose Colissimo if I have a choice of delivery services in France. It is the best delivery service available here.

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The worst post service ever! For 5 days I see in tracking status that the parcel will be delivered today, and later I see "Your parcel cannot be delivered today due to an exceptional situation beyond our control. It will be delivered as soon as possible." It's impossible to contact them, no email, by phone there is no way to switch to English, there is only absolutely useless AI chat bot.

They didn’t deliver my parcel and no client service action!!!
If you can find another deliver company it is better, avoid collisimo

WARNING DON'T USE THIS SERVICE.
Especially if you are from Italy or other countries, they steal and loose packages, the customer service doesn't exist, they don't control they're workers , looks like a cove of robbers, go check on internet the thousands of reviews that say so , even Wikipedia say so . Don't rely on them stay away from it . If this is France post service all the France people should be ashamed, I hope they arrest all the people behind this. It's ridiculous it's a scam.

Very quick delivery, and the parcel was in perfect condition. Very pleased with the service, thank you.

Trustworthy, professional and always informed prior to delivery so I can be available.

service rapide et simple

I chose a pickup point near my house. But for some reason - unavailability? - it was sent to another one (without consulting with me if it is ok - I think you could ask to re choose the pickup point). And it took me an hour! to go there - it literally looked like in the middle of nowhere. Overall I spent 2h just for the commute. And working hours of this pickup point was super inconvenient. I am super unsatisfied with the service.

The deliverer arrived at my house to find no one was there. He telephoned me and asked where I was. I was walking in a park behind the house. He drove round to the park and waited for me to climb up the hill to where he was parked. He then handed over the parcel with a smile. Full marks!

Gift came early and she loved it. It was well packed. No issues. Thank you.

Super service

Driver Could not be bothered to take to front door. He threw it on the floor by the side of the house. I am in a wheelchair and was waiting for him at my front door.

Respect des engagements et professionnalisme

Terrible service say they sent my parcel london but i cant track my parcel its stuck with no update and its hard to contact la poste live chat im frustrated smh