While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It's been more than ten years since my last Lapel Pins Plus order. When I decided to design a challenge coin to commemorate the Dauug | 36 open-source minicomputer for critical infrastructure, I kne... See more

Rated 5 out of 5 stars

Absolutely fantastic! These coins were a last minute idea - that we needed in a hurry! The team at Challenge Coins was the one and only of 5 other vendors we asked, who were able to not only reach... See more

Rated 5 out of 5 stars

This company is great! Awesome communication and answered every question I had quickly. Submitted a design and ended up ordering 450 custom challenge coins. Believe lead time was 4-6 weeks and I had... See more

Rated 5 out of 5 stars

My organization hosts 3-4 large ice hockey tournaments a year and have been using Lapel Pins Plus for 8+ years for our medals and trading pins. The customer service and support we receive with each o... See more

Company details

  1. Jewellery Manufacturer

Information provided by various external sources

Whether you are looking for a way to promote a product or service, commemorate those who serve, educate the public about your group's mission, or mark an important milestone in your company's history, we have the right kind of promotional product to he...


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second order. Open to a third!

It's been more than ten years since my last Lapel Pins Plus order. When I decided to design a challenge coin to commemorate the Dauug | 36 open-source minicomputer for critical infrastructure, I knew just who to work with for the production side. Everything went well. It's not like fine jewelry, but the value to cost ratio was great for me, and people's response to the coin has been fabulous.

Make sure before you place your order that you have a clear understanding as to delivery date. What the website says could be more forthcoming. Ask your rep specifically, and then you can be confident.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality!

The process to design the coin was easy and they were so patient and continued to design what was asked with lots of changes along the way...but they did it fast and all looked excellent. However, once I received the coins, they were even better than the design shown. Highest quality I could imagine!

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Everyone is very complimentary of the challenge coins. The quality was great and we are very thankful and will purchase the same design again in the future. Thank you for the attentive customer service and patience with our number of design changes.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

The process could not be any easier!

The process could not be any easier. Staff is pleasant, professional, prompt and polite. The design they helped me create was better than I had imagined. The coins were delivered in less time than quoted. Price is the best I could find online for the value received. Do yourself a favor and use Lapel Pins Plus. Highly recommend. You will not be disappointed.

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Beginning to End

From the very first conversation bringing up to speed on what was needed to produce and deliver coins, this company was excellent. I gave them an idea which they used to create a beautiful coin. The price was right and the delivery time was less than two weeks. Excellent doing business with them and ... our coins are beautiful.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

Matt was great providing advice on design and style of the pins I ordered. They look great and I recommend Lapel Pins Plus without reservation.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Professional service with easy back and…

Professional service with easy back and forth emailing to discuss the final layout of the challenge coin. Bit more expensive than I had in mind before looking for a coin but the final quality and the speed of delivery are worth it. Bravo Zulu

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Memorial challenge coin

To begin, this was a challenge coin made for my fathers funeral. Let me just say the ENTIRE team was nothing less than FANTASTIC! From initial contact, to designers, to shipping, the process was perfection! They worked fast and wonderfully knowing that this was not only important but special. They were so kind and understanding and got them done and shipped before deadline. On top of excellent service, the product itself is AMAZING! This was the first time ever making these, but if I ever need anything done, they are my go to, and should be yours too!!! Thank you to this wonderful team. Enough gratitude could not be expressed!

26 July 2023
Unprompted review
Rated 5 out of 5 stars

We ordered Lapel Pins

We ordered Lapel Pins, and the order was perfect. The pins were exactly what we ordered and the process was easy. The turn over time was better than expected!

3 July 2023
Unprompted review
Rated 5 out of 5 stars

They did a beautiful coin for a life…

They did a beautiful coin for a life celebration party using a photo of my husband. Every attendee who received the coun remarked how wonderful it was.
Shipping was timely and made it before the event.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

We were running behind on ordering our…

We were running behind on ordering our World Series tradings pins. Lapel Pins worked with me to get us our pins within 2 weeks. The communication was on point and they were very professional. I will definitely be ordering from them again!

13 June 2023
Unprompted review
Rated 5 out of 5 stars

I placed an order with Lapel Pins Plus…and was truly grateful for my choice to use them.

I placed an order with Lapel Pins Plus for military type coins. My reasons for using them were 1) fair pricing, 2) excellent communication and follow up, 3) they were recommended highly by a friend and 4) their delivery date was right on time. The coins arrived, packed well and looking great! I recommend them to anyone looking for excellent service and top of the line quality.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Repeat customer

I have used them a number of times and the results are always great. The coins always come out beautiful and are valued by those that receive them.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Responsive from start to finish. First time ordering pins for baseball tournament. Everyone I interacted with was fantastic and made process easy and straightforward. Appreciate level of service offered.

21 June 2023
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! This company loves to lie and not provide what you ask for. We sent in a request and gave them a month out for the date we needed it in hand. They stated they couldn't do that because it was too soon and would have to process it as a rush (lies to get more money) but would be getting a proof soon to review design. To this date, have never gotten the proof after multiple request. Was also told by another rep that they don't offer rushes on lanyards and that it would take even longer to get them made up and mailed even though both time frames given by the rep don't match what is posted on their website. Save yourself the frustration and go with someone that doesn't lie and try to cheat you out of your companies hard earn money. When I called them out on the incontinence they never followed back up to address them because I believe they are scared to face the music that someone found out about their little scam. Again, save yourself the headache, Don't use this company!

9 March 2023
Unprompted review
Lapel Pins Plus logo

Reply from Lapel Pins Plus

Hello Scott,

Thank you for your review.

Your initial request came over on March 9th, 2023, with an in-hand date of March 31st. Production for lanyards is currently taking 3 weeks with 2-6 days for shipping. If you had placed your order at this time, the products would have arrived late.

We offered a free rush service because we could not guarantee we would be able to meet your requested in-hand date. Due to the custom nature of our products, we cannot guarantee our rush service. We bump your project to the front of the line and try our best to expedite it. Therefore, we do not charge for this as it would not be right to do this.

We then offered to make a proof, but only if the above conditions were suitable, as it would not have made sense to create a proof that did not meet your in-hand date.

The initial email we received from you was aggressive and got continuously more intense. After our last response, your email mentioned that you would go with another company if a digital proof was not received. At that point, we discontinued communication with you as we have the right to refuse service to anyone and do not make proofs for projects we cannot fulfill on time.

Anyone else reading this review can see from our reviews that this is an outlier. We could not help this client solely because we are uncomfortable offering something we cannot guarantee. We are an honest company that works hard to meet our customers' needs and leads with open communication.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look