Lanyards Factory Reviews 555

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Lanyards Factory were extremely easy to deal with, professional and delivered on very short timeframes an amazing, customised company lanyard for our conference exactly to what was requested. Don't bo... See more

Rated 5 out of 5 stars

Lanyards Factory were absolutely fantastic to deal with in every way. Shania was always very quick to respond to emails and extremely patient with the endless questions I had to ask. Pricing was excel... See more

Company replied

Rated 5 out of 5 stars

Incredible experience! Ben handled everything so promptly, and so prefessionally. The quality of the lanyards were perfect. I ordered the VIP printed lanyards for our staff conference weekend, all of... See more

Company replied

Rated 5 out of 5 stars

The Lanyards Factory provided us with ID card printer & supplies. Their staff were very helpful, shipping was quick and they have been available when we needed follow up support. Would highly recomm... See more

Company replied

Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

We supply Australia's most comprehensive range of lanyards. Direct from our factory to your doorstep in record time with optional rush service and 100% free design team at your disposal. Talk to us for all of your lanyard and identification needs today.

Price Beat Guarantee

Find a lower price on an identical item within Australia and we'll beat it!

Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

555 reviews

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Rated 5 out of 5 stars

Very happy with our branded ribbon

So happy with our ribbon, it was exactly what I had expected and asked for.

25 July 2022
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Reply from Lanyards Factory

We’re thrilled to hear that you’re very happy with your branded ribbon and that it met your expectations. Thanks so much!

Rated 5 out of 5 stars

Awesome

Had the most helpful team and amazing service. Was able to meet a very tight deadline with the best possible solutions presented. Thank you!

25 July 2022
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Reply from Lanyards Factory

Thank you! I'm glad you were happy with our service and outcome. I sincerely hope we can serve you again soon :)

Rated 1 out of 5 stars

Wrong print!

Asked for personalisation, didn't get it and got something totally wrong. Asked for a refund, still waiting...I get it, sometimes things take a bit of time, but still can't say I'm happy at all! Print quality generally was pretty good, and pricing was competitive, but doesn't really make up for the fact that the order was just thoroughly wrong.

EDIT: Hours after writing this review, I received a call, wherein the matter was discussed and a refund issued. I appreciate the handling of the matter, and the experience was overall pleasant, but the organisation for which the printing was done for still took a hit due to the misprint, so the overall review score stands. In saying that, given the volume of positive reviews, our experience does seem to be somewhat isolated, which is positive of course.

EDIT2: Renewed to 1 star for using my name in the reply, when I specifically wrote this review as "Anon". I am frankly appalled by this breach of my decision to make an anonymous review. This will be my final edit, and I will not be engaging with this organisation any further on any matter.

22 July 2022
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Reply from Lanyards Factory

Hi There, thanks for your feedback and for the chat on Friday. Yes this is a rare occurrence and I can only apologise for the breakdown. I certainly hope you'll give us another chance to prove ourselves. Many thanks.

Rated 5 out of 5 stars

Great service

Received my parcel quickly, great service

21 July 2022
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Reply from Lanyards Factory

That's great news :-) Thank you so much for your kind feedback.

Rated 5 out of 5 stars

Great product

Great product, good communication and fast turn around times.

20 July 2022
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Reply from Lanyards Factory

Thank you! Only too happy to help and look forward to serving you again soon.

Rated 5 out of 5 stars

Order was quick

Order was quick, on time and the team where super helpful in ensuring we got the right items for what we needed. Thanks guys!!

20 July 2022
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Reply from Lanyards Factory

You're very welcome. Thank you so much for your kind words - you have made our day!

Rated 5 out of 5 stars

Very quick in processing the order and…

Very quick in processing the order and delivering to me.

19 July 2022
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Reply from Lanyards Factory

Hey there, we're glad you were happy with our service. Thank you so much for taking the time to provide your feedback, these reviews really do keep us going :-)

Rated 5 out of 5 stars

Great service

Great service. Very prompt.

12 July 2022
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Reply from Lanyards Factory

Many thanks for choosing us, and thank you so much for taking the time to provide your review. I hope we can serve you again soon!

Rated 5 out of 5 stars

Thanks for your timely

Thanks for your timely, flexible and quality service and product :)

6 July 2022
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Reply from Lanyards Factory

You deserve the best service, and we look forward to serving you again. Thank you for trusting us :)

Rated 5 out of 5 stars

great!

Super helpful over the phone and fast shipping

5 July 2022
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Reply from Lanyards Factory

We are grateful for your kind words!

Rated 5 out of 5 stars

Purchased products

The products I purchased were of excellent quality. From date if purchase to delivery at my door was timely. I highly recommend

4 July 2022
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Reply from Lanyards Factory

Thank you for your feedback! We're delighted to hear that the products you purchased were of excellent quality and that delivery was timely. Your recommendation means a lot to us, and we are excited to work with you again in the future!

Rated 5 out of 5 stars

Happy Customer

Very happy customer. Very helpful staff from my initial inquiry to delivery of lanyards and ID pouches. Communication was excellent and I thank you for keeping me up to date with every aspect of my order. The printed lanyards were perfect.

1 July 2022
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Reply from Lanyards Factory

You made our day, Carolyn! Thank you for your wonderful feedback. We’re thrilled to hear that our staff was helpful throughout your experience and that the communication was excellent. We're glad the printed lanyards were perfect for you! Hope to serve you again soon!

Rated 5 out of 5 stars

Amazing: Professional and Efficient

Lanyards Factory were absolutely fantastic to deal with in every way. Shania was always very quick to respond to emails and extremely patient with the endless questions I had to ask. Pricing was excellent and anytime we wanted something changed, it was done very well/quickly. Once our order was complete and ready to go, the lanyards arrived quickly and they were of great quality. I would absolutely recommend them and deal with them again.

1 July 2022
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Reply from Lanyards Factory

Thank you for your amazing feedback! We're thrilled to hear that you had a fantastic experience with us and that our team was quick to respond and patient with your questions. We’re glad you found our pricing excellent and appreciated the quality and speed of your order. Your recommendation means a lot to us, and we hope to serve you again soon!

Rated 5 out of 5 stars

Excellent Product and Service

great support, great patience with art, great communications and a great product. excellent communications re shipping and arrived in no time !
Ty was awesome to work with 5 Stars from me all the way

30 June 2022
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Reply from Lanyards Factory

We're delighted to hear that you experienced great support, patience with the artwork, and effective communication throughout the process. It’s wonderful to know that your product arrived quickly and met your expectations. We truly appreciate your 5-star review and look forward to serving you again! Thanks again!

Rated 5 out of 5 stars

Great Product

Great Product
Great communication and costumer service
very fast production and delivery as promised
will be purchasing again

30 June 2022
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Reply from Lanyards Factory

Thank you for sharing your positive experience! We're thrilled to hear that you loved the product and found our communication and customer service excellent. We're glad the production and delivery were fast as promised. We look forward to your next purchase!

Rated 5 out of 5 stars

A great product

A great product, the art work is exactly as I had designed it and the colours are perfect. Really happy either the product and the service from Shania was patient and lovely. Thank you so much! I'll be getting some more when we sell these!

29 June 2022
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Reply from Lanyards Factory

Thank you for your kind words! We're delighted that the product and artwork turned out just as you designed it, with the perfect colors. It’s great to know that you received patient and lovely service from our team. We can’t wait to assist you with your next order!

Rated 5 out of 5 stars

Speedy delivery

Needed lanyards delivered in regional WA within 10 working days - paid the express amount and they delivered within 8! Couldn't be happier - quality was great as well. Would recommend.

27 June 2022
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Reply from Lanyards Factory

We're delighted to hear that we delivered your lanyards ahead of schedule and that you’re pleased with the quality. We truly appreciate your recommendation and look forward to serving you again!

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