Lanterna Education Reviews 302

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and exceptional pedagogical skills. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from the signing-up process to finding a suitable tutor. Reviewers are particularly impressed with the personalized approach, quick response times, and the smooth user experience, highlighting the dedication of the customer support team. Though some people mentioned that the service is quite expensive, they still found it highly recommendable due to the quality of tutoring. A few other people also felt that the coursework support policy was disappointing, despite having a positive overall impression of the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be highly educational, professional, and deeply encouraging, with many... See more

Service

Customers had positive experiences with service, often highlighting the great service in finding suitable... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our two sons started working with Abdul Mouiz for their Math HL class. They started in their junior year and increased the intensity throughout senior year and into IB preparation. What impressed me t... See more

Rated 5 out of 5 stars

My experience so far has been great. My Chemistry tutor Aarush Kumar has really helped me improve in Chemistry and is really helpful. He has helped me understand difficult topics, and he designs t... See more

Company replied

Rated 5 out of 5 stars

Javeria has helped me majorly in navigating my way through the IB Diploma. She provided assistance and tips on writing my TOK Essay, which helped me achieve a very good result. Moreover, she significa... See more

Company replied

Rated 5 out of 5 stars

Fantastic online English course! We booked it to prepare our son for a school year abroad in England, with extra focus on science tutoring. In no time, he caught up on material and learned even more,... See more

Company replied


Company details

  1. Educational Institution

Written by the company

Lanterna was established in Stockholm in 2004. Over the years we have helped thousands off IB students across the globe achieve their academic goals, gain entry to top universities, and establish learning habits which have set them up for a bright future. We do this in two ways: by offering tutoring from our extensive network of tutors and by supporting schools with online teachers of the IB curriculum. Tutoring is either individual or on a targeted revision course and is always delivered by carefully selected tutors who have graduated from the IB with top marks. We take care to match students with a tutor who will help unlock their academic potential, and provide inspiration, tips and guidance based on their recent experience of the IB curriculum.


Contact info

4.8

Excellent

TrustScore 5 out of 5

302 reviews

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Rated 2 out of 5 stars

Taught by students and VERY EXPENSIVE - not worth

Taught by good students but they don't have enough teaching experience. Very expensive and ill-equipped. Teaching students should not charge more than 20-25 dollars per hour. There is no tool to monitor progress or feedback to parents. On the contrary, "Growing stars" offers lessons by experienced teachers at one-third price, and the online schedule, as well as monitoring tool, is excellent.

20 February 2021
Rated 5 out of 5 stars

My tutor is excellent

My tutor is excellent and super nice - and really funny too. Her math IA, which is what I needed help with, happened to be similar to mine, which meant that she also gave me advice based on her own experience. She was really helpful and basically helped me rewrite it from nothing. She explains everything in a very clear and often unconventional way and she helped me with anything from the type of math I should use in my IA to the phrasing of some sentences in my investigation. Definitely recommend :)

19 February 2021
Rated 5 out of 5 stars

A good TOK tutor

Without Louis help I know for sure that I would have failed my TOK essay, and his help during the lessons and after (through email) has been a great support system throughout my journey in TOK. He helped me with grammar and digging deeper into the ideas I had, fully allowing me to decide on my own what I wanted to say but helping me to communicate that more effectively.

11 February 2021
Rated 2 out of 5 stars

Great experience once you find the right tutor

Having a TOK tutor for my daughter was so helpful, tutor was so nice and was able to offer amazing support! on the other hand, when my daughter signed up for biology tutor, the first two tutors did not work out. The first one would be semi unprepared and only scribble random words and pop up random pictures on bramble, making it hard to review the content for later purposes. The second one gave very general feedback for the IA and was not much help. luckily, Lanterna was nice enough to allow us to switch tutor upon a special request. Biology tutor has been great since. However, for psychology tutor, the tutor has only had one 40 minute session with my daughter for her IA, and my daughter has emailed her numerous times to set up the next class, it's been probably almost well over 2 months since the first email was sent. We understand the tutors may be busy so we gave her some time to reply, but still, no response and her mocks are over now and she was not able to get any help. Also, I think it would be helpful if Lanterna offered subjects for 1-hour purchases, would really help me and others out who feel they cannot use up the 5 hours but just need a bit of extra help. Please consider this.

27 January 2021
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Reply from Lanterna Education

Hi,

I am so terribly sorry to hear this and feel shocked to hear that you have had this bad experience with 2 tutors. Our tutors are the reason why we are so successful, why schools recommend us, and why students continue to book regular support with us throughout their years in the IB. I have never heard that anyway has been unhappy with 2 of our tutors and I feel deeply sorry about this. It is very important for us that we can continue to provide students with the best possible support at all times regardless of what tutor they get assigned to or what subjects they would need support in. I would therefore truly apprichate it if you could get in conatct with me directly so we can find a solution to this unfortunate situation and make sure that your daughter gets the support she should and would have been expecting and also, of course, make sure that this never happens again!

Again, I am so deeply sorry about this inconvenience and I look forward to hearing from you soon!

Best wishes,
Nanna

Rated 5 out of 5 stars

My daughter (grade 12 IB) went from…

My daughter (grade 12 IB) went from tears and a disastrous draft Math IA to submitting a passing IA that she's proud of. I will not hesitate to book Lanterna again as needed. Thank you!

13 January 2021
Rated 5 out of 5 stars

Great support for IB students

My daughter is in her first year of sixth form and is studying maths as one of her higher level subjects. After an extended period of home schooling she is lacking in confidence, but her tutor Imogen is making a huge difference. Having studied IB not that long ago, Imogen really understands the challenges of IB and is a great role model as well as a brilliant tutor. I definitely recommend Lanterna for anyone who needs support for any IB subject.

7 January 2021
Rated 5 out of 5 stars

First IA lesson

I had my first meeting and it was excellent! I received amazing feedback that I am currently working on. My tutor took a thorough look at my work and made many notes. I was very happy with the way the meeting went and I am looking forward to the next meetings.

30 December 2020
Rated 5 out of 5 stars

Thank you Ms Navika

Ms Navika was extremely helpful, flexible and constructive. Ms Navika helped identify all the weak points in my IA and then provided very beneficial feedback to ensure the IA is the best it can be. Ms Navika was very flexible regarding scheduling meetings and continuously supportive throughout the whole process. I would like to thank Lanterna and thank Ms Navika for the help.

25 December 2020
Rated 5 out of 5 stars

Confidence boost

My son found the Lanterna
Economics tutorials with Natalia a much needed confidence boost having been absent from school for a couple of months. He was able to cover enough material in a few days to enable him to sit his mock exams with a level of comfort. He will be returning to Lanterna to bridge the gaps more fully before his finals.

19 December 2020
Rated 1 out of 5 stars

I didn’t like the teachers so much and…

I didn’t like the teachers so much and also the service,

18 December 2020
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Reply from Lanterna Education

Hi!

I am so terribly sorry to hear that you are disappointed with your tutor and our services and I feel deeply sorry for not being able to provide you with the support you should and would have been expecting. We take this feedback very seriously and would be truly grateful if you could contact me and let us know what you have been unhappy with so we can make sure that this does not happen again. It is also important for me that you get the support you need in the future and I would be very happy to look into a solution that can make this happen.

Please feel free to conatct me directly at nanna@lanternaeducation.com and I will do my best to make you happy and make sure that we never perform this poorly again! 

Many thanks in advance and I look forward to hearing from you soon!

Best wishes,
Nanna
Head of Business Development & Student Success 

Rated 3 out of 5 stars

Good feedback, but not enough preparation or detail

Good feedback, but not enough preparation or detail.

My tutor was helpful in giving small feedback for my Economics IAs. However, she was a little unprepared most of the time and only picked out one or two things rather than going over the entire essay.
Overall, I got some good feedback, but there could have been more preparation and detail.

15 December 2020
Lanterna Education logo

Reply from Lanterna Education

Hi! 

Many thanks for your feedback although I am very sorry to hear that you felt that your tutor wasn't as helpful as you would have hoped. I completely understand that you would have expected your tutor to be fully prepared for the lessons and provide you with the individual details you were looking for. Perhaps your tutor didn't have enough time to cover your full essay in detail? If so, we would, of course, be delighted to arrange more lessons for you!

I hope to hear from you again and would be very happy to arrange more support for you and make sure that you can achieve the highest possible grades on your IA!

Best wishes,
Nanna
Head of Business Development & Student Success 

Rated 4 out of 5 stars

Really Great!

Tutoring is amazing, helps me so so much, really convenient and catered to be personal. The only drawback is the price :/

13 December 2020
Rated 5 out of 5 stars

Math IA was SAVED!!!

So so great. I went from being extremely unsure in my Math IA to be proud of what I did. This exceeded my expectations!!! Love it love it love it. Thank you Aaryan!!

11 December 2020

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