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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant. Many people highlight the excellent service, noting the ease of ordering, efficient communication, and prompt delivery. Reviewers also appreciate the competitive pricing and the good quality of the products received. However, some customers experienced issues with damaged materials upon delivery or received incorrect products. A few people also mentioned dissatisfaction with delivery costs and extended delivery times, or that products were not delivered as expected, such as not being on a pallet.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the promptness,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and outstanding... See more

Price

Users describe positive interactions with price, consistently finding products to be competitively priced and... See more

Product

Clients share positive opinions on product quality and value. Many customers praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to deal with, competativly priced, all the staff are really helpfull, who needs B&Q when we have such a great local builders merchant right on our door step. I always recommend Landscape... See more

Rated 5 out of 5 stars

Great prices (most important) way better value than the big box stores. Staff are friendly and knowledgeable, the new building is a great boost to the site. Plenty of parking and a huge and beautiful... See more

Rated 5 out of 5 stars

My order must have been the last one the lorry,was thinking it wasn't going to arrive even after a phone call to landscape world office confirmed it would arrive.lorry turned up at 8:40 in the evening... See more

Rated 5 out of 5 stars

Fastest delivery of any product I have ordered online, ordered a bulk bag of gravel 10.30pm It was delivered at 9.30am the next day.( I didn't choose next day delivery, just standard delivery) The... See more


Company details

  1. Landscaping Supply Store

Written by the company

We are a specialist paving and landscaping centre based in Widnes, Cheshire and are proud to have one of the largest paving display areas in the north of England, which we regularly update with new styles and colours. You can also shop online with us at www.landscapeworld.co.uk, with both local and national delivery available. We also offer a click & collect service, and aim to have your order processed and ready within 2 hours. Whether you’re looking for a modern, contemporary patio or a hardwearing, durable driveway, we have the products and the specialist knowledge to help create the perfect paved space. As a family owned business, we have been caring for our customers for over 35 years, and are dedicated to providing the highest quality products for you and your landscaping projects. All of our natural stone is CE marked, which means it has been tested for its suitability of performance in areas of strength, hardness, porosity and durability. We carefully select products that are of consistently high quality; we avoid ‘end of line,’ old stock or lower grade Indian stone. All of our Indian stone is ethically sourced and processed to the strict standards of the Ethical Trading Initiative (ETI) ensuring no child labour is used, fair wages are paid and there is a safe workplace.


Contact info

4.8

Excellent

TrustScore 5 out of 5

326 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Easy ordering, choice of payment options. Delivery was fast and delivered with care. Contact from supplier was also spot on

26 March 2025
Landscape World logo

Reply from Landscape World

Thank you for your kind feedback! We're glad you found the ordering process easy, appreciated the payment options, and were happy with our fast and careful delivery. We also appreciate your recognition of our communication. Looking forward to assisting you again!

Thanks,
James

Rated 2 out of 5 stars

I ordered 2 top soil and the whole…

I ordered 2 top soil and the whole process was simple and straight forward they even changed my delivery address after ordering thank you, however the delivery let the whole thing down, I received a phone call to say my delivery would be between 2pm and 6pm so I arranged to be around between those times, however delivery only arrived at 7.15pm I had given up waiting by then luckily there was someone around to accept it, sorry for the poor review but I hope it helps to streamline and improve the delivery side of things.

28 March 2025
Unprompted review
Landscape World logo

Reply from Landscape World

Thanks for ordering from us although it's disappointing that you have given us a low review, for the reasons that we would like to explain. You placed your order on Wednesday 26th in the afternoon and did give us an incorrect delivery address which we immediately rectified. We advised that your delivery would be made on Friday 28th and gave you guide times of 14:00 to 18:00 This is only two days after placing your order but we do aim, where possible and within reason, to complete orders before the weekend as this is often when people are needing their materials for. An unforeseen delay on the previous delivery that the driver making your delivery had experienced, and through no fault of his, resulted in him arriving at your property at 19:10 instead of 18:00
The driver should have finished his shift at 17:00 but wanted to ensure that all of his deliveries, including yours, were completed hence the delay which, considering the rather significant distance that he has travelled from our yard to your house on a Friday afternoon/early evening during motorway 'rush hour' traffic we thought was rather commendable. Unfortunately, you didn't see it that way and after being unnecessarily rude to our driver, you decided to post your review.

Rated 5 out of 5 stars

FRANK STREET COMMUNITY GARDEN

5* service we are starting up a community garden and purchased 2 tonne of top soil . I messaged the company and asked for any discount as it was for a community garden and amazingly the gave us 2 tonne for free amazing service really helpful. They rang me when it was out for delivery. Thank you so much x

10 March 2025
Rated 5 out of 5 stars

Delivered on time

Ordered online dead easy to find everything All of it arrived on time , driver put it exactly were i wanted it, delivered on time
Great all round

5 March 2025

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