Landmark Global Reviews 6,638

I ordered a package online a week before June 17th it's now July 3rd and my package isn't even in transit yet?

Dogshi* company,i bought items from Funko Europe(which i dont think ill do more if they work with them for more) delayed my order for a week for no reason, very slow updates on tracking the guess what they marked my order as if i was not at the adress with the mention that i was contacted(which didn’t happen) they also don’t have a customer support so you can call and ask what the f they are doing, ill mention that they are not doing the final delivery, they will just leave it to another local company and you can”t even see which one, that’s how shi* they are.
LTN378395690 and LTN378395689

I ordered a package from Temu Canada and it was picked up by Landmark and transferred to Apple. Apple said it tried to deliver the package on June 15th (Father's Day) and indicated undeliverable - no buzz code. I subsequently contacted Apple by Email and phone and still haven't received the package. We frequently order online and have not had any problems with any other courier so what gives?

I just received an email indicated that my package has been delivered. But the truth is i haven't received anything or have any phone call to receive my package.
My order number is EC213203210BE
P.S: Okay so i have been tracking my package for 2 more days and a lot of things happen. But i finally got my package. And yeah, they did reply to my email with precise and useful information. So im gonna re-rate again.

Package sent from France since may 3rd. I've sent an e mail on may 31st to know where's the pakage. I received a reply the same day from (i assume a bot) the company letting me know that someone will contact me in the next days. Nothing happened. I"ve tried to reach their US, UK and french customer services heplines and it's impossible to speak to someone. When you a have a such awful customer service, that's means the company really don't care about your package. To the bot who will read this : Tracking number LTN369364095N1

Where is my parcel?
Tracking No. UK2895267335, which is all I have to go on!!
Supposed to be delivered on Wednesday 11 June. Waited in all day. No show.
Apparently now been returned to yourselves as I apparently rejected the item, WHICH I DID NOT.
I am unable to contact you as only allowed for businesses.
As a result of this despicable customer service, I wish to receive a full refund into my account with immediate effect.
My Partner purchased an item in March, he got the same tracking details that the address rejected the item, but again, it never even showed up!! This company needs investigating.
Christine Whittaker

DONT DO IT!!!!!! i ordered an item from vestiaire which uses landmark/bpost May 23. on may 30th it said "Item has passed a checkpoint" and then NOTHING ELSE. it has been 2 weeks and theres been no updates or anything. i assume it to be lost. i ordered this item to arrive in the us before june 15 and the estimate given to me by vestiare was within 7 working days. needless to say, thats not happening. my birthday plans have been ruined by this experience and their customer service can do nothing to actually help you, they just look at the tracking and tell you what you already know, then you have to tell the seller to "open a case". my friend who also purchased something from vestiare much later than me and is in CA already received her items. NEVERRRR AGAIN!!

edit: they replied to my review with no apology or anything for their piss poor customer service. congratulations on delivering my item weeks later after i had to chase after them multiple times to actually do their jobs? lol

2 parcels not arrived, tracking says arrived at pick up point for 2 weeks now. Sent email with no response. Please can you update

I wrote a review you answered me with this "Hello,
Thank you for reaching out.
We apologize for the delay. Our records indicates your shipment was transmitted to the in-country customs for clearance. You may have received a notification from the countries customs office requiring payment for the duties and taxes. Payment maybe required to forward your shipment to the final mile delivery partner (in-country Postal service).
At this time, we recommend contacting the seller to raise a formal inquiry/complaint.

Thank you for your patience and understanding." I did not receive anything from them to pay and i even went further to call them and they told me they didnt receive any package with that tracking number. So get this sorted out with the companies you work with or hand the packages too, if i dont receive my package a formal complaint with my lawyer will be made my package has value of over 3000 euros. Either provide me with proof they receive it because even your tracking says "Transmitted customs information" not arrived. So provide me with concrete proof that it was handed to them or tell me where is my package? My package, tracking number LTN371889103.

This is the tracking number: LTN368455162
LTN368528601

2 stars for them replying to my email. 2 stars for the package seemingly being lost in Machelen three weeks ago with no report since, like many others share here. They told me to contact the seller who has to contact them to do a “trace.” I wish I’d asked sooner but didn’t want to bother the seller… now I’m afraid I just lost $100+ in the mail.

4 days after this review: down to 1 star. Contacted seller and company, no update, no one seems to know or be willing to share what happened to the package. It was a gift for my daughter… now it’s so late. I just want to know what happened to it and be updated. Why have a tracking number if the item can’t be tracked?

Review update: June 17–still no update on the package from tracking or customer service.

i’m very disappointed, bad shipping. still wait for my order from yesstyle . at least communicate with us to clarify the situation

The service awful i order from yesstyle 2month and still have no updates the others who have the order on sppedaff they got their order and i ask them to return my money but no answer

I've ordered from yesstyle more than a month ago now. I've received an email saying that there's a problem with the shipment and since it was shipped through landmark global I don't even know when or if it will ever arrive. It's very frustrating.

The worst company ever! I still did not hot ly order since 2 months

Subject: Urgent Follow-Up – Parcel LTN363868749 / EC209340143BE – Still Not Delivered

Hello,

Thank you for your response.

However, the estimated delivery window you provided (May 7 – May 27) has already passed, and the parcel has not yet been delivered. There have also been no tracking updates since April 12.

I have checked the new tracking number (EC209340143BE) through the EMS system, and it shows no updates /

I kindly request that you:
Open a formal investigation with the shipping companies (Bpost or EMS).

Provide me with a clear update on the parcel’s current status and location.

Confirm whether the parcel is still in Belgium or if it has arrived in Algeria.

Thank you for your cooperation. I look forward to your prompt response.

Best regards,
Nour Eddine Laoubi

I’ve been waiting over two months for a parcel sent from the UK to Colombia through Landmark Global. The tracking (EC207920009BE / LTN358205896N1) stopped updating on March 10th, and since then nothing.

Landmark never provided any final-mile courier information. No domestic tracking number. No name of the delivery partner in Colombia. I contacted customs (DIAN), and they confirmed that the parcel cannot be processed or released until the local courier pays the import duties and starts the customs clearance which never happened.

I’ve emailed, followed up, and even asked through the original shipping company (HappyPost), and all I got was vague answers and copy-pasted messages.

Now my package is stuck in limbo and may be destroyed or seized by the government, all because no one is willing to provide basic tracking or handoff information.

This is completely unacceptable and shows how little they care about international customers or accountability.

Avoid this company at all costs.

EDIT: Landmark claims my package was handed to the local courier but they never said which one and gave no valid Colombian tracking number.

Tracking page shows:

EC207920009BE (bpost)

LTN358205896N1 (sender)

Ref: 20656787

None of these work with Colombia’s domestic couriers, which require an 11-digit numeric code. Without it, the package can’t be tracked or claimed locally.

To make things worse, they keep telling me to “contact the seller” — but this isn’t a commercial order. It’s a shipment of my personal belongings from the UK.

Landmark takes zero responsibility once the package leaves their hands. Not trustworthy for international deliveries.

My package from Belgium to Romania LE211449918BE / LTN370847479N1 is stuck and probably lost since 16.05.2025, no updates at all since then......terrible slow service and they most likely lost my package and wasted my time for nothing.......

My experience with Landmark Global has been very disappointing.
They completely ignored my messages and provided no clear updates about my shipment. It's extremely frustrating to deal with a company that doesn’t respond or communicate with its customers. I wouldn’t even give them one star if it weren’t required to leave a review. I do not recommend using their services.

i have sent a parcel from uk to kolkata on 26th april and haven't received any updates yet about my parcel . the last update was on 17th may , 2025 . Tracking number :- LTN368138161N1. I had a pretty terrible experience with landmark