Landlord Certificates Ltd Reviews 

3,678
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 746 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineers for arriving on time, working efficiently, and maintaining a polite and professional attitude during visits. People often highlight the seamless booking process, helpful staff members, and quick response times when arranging necessary property certificates. However, some customers also noted frustrating experiences regarding last-minute booking cancellations, disorganized scheduling, and delayed appointments. A few reviewers mentioned administrative mix-ups, missing compliance documentation, or difficulties getting clear answers from the support team when resolving issues. These individuals felt let down by the lack of follow-up and inflexible communication when trying to sort out problems.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that engineers are punctual,... See more

Staff

Clients share positive opinions on staff, noting that engineers are consistently punctual, professional, and... See more

Booking process

Users describe ambiguous interactions with booking_process, highlighting a split in experiences. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, responsive, and punctual... See more

Response time

Customers had positive experiences with response_time, highlighting that the admin staff is very responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly... See more

Rated 5 out of 5 stars

Darren Bryan is always there on time. Sends message once he has arrived, started to work and when finished. He has been providing wonderful service year after year.

Rated 5 out of 5 stars

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him ou... See more

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more


Company details

  1. Property Maintenance
  2. Electrical Engineer
  3. Electrical Installation Service
  4. Gas Company
  5. Gas Engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,678)

728 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gas inspection for landlord

Conrad Marais from Landlord Certificates came to carry out a boiler service and gas safety inspection of my gas boiler and hob right on time as scheduled. I was concerned that I had left it a long time since the last inspection but Conrad was very efficient and also reassuring that the boiler was working well. I felt he was thorough with his checks and very tidy in clearing up after himself.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I always use landlord certificates for…

I always use landlord certificates for my London properties, their prices are competitive but they also reward return customers with extra discounts which I really appreciate. The engineer David Ogun was polite and professional, I was kept updated about his time of arrival (he was on time), the certificate was sent out quickly so thank you David and thank you landlord certificates.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Good communication before arrival. Arrived on time. Fast, efficient and friendly. I would thoroughly recommend.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional Service

Called in advance of arrival as requested. Arrived promptly.
Gas safety inspection was carried out without any issues.
Very professional with excellent communication. Would highly recommend and use services again.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Efficient Engineer

Reminder of Certificate due date extremely useful. Sufian Ahmed has been our requested engineer for three years now. Reliable, efficient and always on time. Thank you.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable

Unreliable. Booked a service. They informed me the date was not available. Booked another date. Nobody showed up. They replied after 5 days giving me another date. Excuse: “we have backlog”. That should not be customer’s issue. Will not be using the service again.

11 May 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi LM,

We were unable to locate your details in our system and have requested additional information. It’s possible that your booking was canceled due to non-payment, as we typically confirm bookings only after payment has been received. Apologies for the delay in proposing new dates, likely caused by the bank holiday last week. If you could kindly respond to our request with the necessary information, we will do our best to find a suitable solution for you.

Rated 5 out of 5 stars

The tenant said Sufian was fab

The tenant said Sufian was fab.
I didn’t meet him, but he communicated well via messaging, arranged the checks with the tenant and undertook the work as promised and without fuss.

24 April 2026
Unprompted review

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