I ordered an Eloise pendant light with ‘brass’ fittings. The description says the fittings had “leaf shaped carvings” and “finely crafted metal base”. This is not correct. The fittings... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The light is nice but i wasnt expecting a random blue visible part in the Hues of Orange scandi style lamp. Just not quite what I expected. Cost £84 looks like it was £84 the real thing would be over... See more
Good product although arrived with some fittings not matching colours. Alice was very helpful in arranging correct replacements and all resolved in the end.
Difficult to know how to review this. I ordered 2x pendant lamps. The first arrived promptly and looks incredible - definitely worth the price. There was an issue with shipping for the second and whi... See more
3.2
Average
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
refund scam.
I ordered a wall light with a glass lampshade. Unfortunately, it was so badly packaged and the shade was so thin, that there was no way it could have arrived undamaged. The customer service are quite good at getting back to you but only offer 30-50% refund. I have a feeling this company this is a bit of a scam; send out a poor product and make it impossible to get your money back. I have a feeling the returns address is in China so I won't be able to send it back and will end up 50% out of pocket. Their business model is a refund scam.
10 June 2025
Unprompted review
This website is a scam
This website is a scam, all my lamps I ordered were super expensive (+500£) and arrived all broken, I still have no news from the customer service. Don’t buy on this website!!
5 June 2025
Unprompted review
I wish I could upload pictures as this…
I wish I could upload pictures as this would really show how completely and utterly the light that arrived differed from the light advertised.
Every single structural element/material used was different.
They tried to fob me off with discounts, wanting to send me individual parts so I could build the light myself, to the point they suggested I dismantle the woven rattan and reweave it myself.
I've had a back and forth with the customer care center to try and resolve this and at every stage I asked for a refund.
I have final brought it to PayPal for resolution.
I will not be using this company again and suggest you don't either.
4 February 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.