La Mansio Reviews 267

Took the Grand on three flights and it fits under every seat, even on low-cost airlines. The interior pockets actually make sense. No rummaging. The zipper is sturdy enough to handle being stuffed with everything I need on a 36 hour trip. It’s my go-to travel carry now.

I’ve been using the Grand for 9 months now, almost daily. The leather aged beautifully, no weird wrinkles and next to no scratches. Zippers still really well and the color of the metal teeth has not faded at all. Zero regrets. If you’re between different leather types, I suggest opting for the Saffiano because it's so low maintenance.

I had a sizing question before ordering and customer support replied within 2 hours, with photos and recommendations. Ended up choosing the Air bag which fits my 14 inch laptop perfectly. The bag feels thoughtfully engineered. You can tell the founders actually use their own products

I've had my La Mansio since Sept 25 and used it every day for work since then. I commute via public transport so the functions available for shoulder bag to back pack to briefcase works well for the nature of my work. In October I had an issue with one of the zips breaking. I emailed the company and they were super responsive and offered me a replacement immediately along with a handy installation video! I've been nothing but impressed

I saw an ad about 14 months ago and I kept going back and forth on whether I should get one because of course it's not exactly cheap. Having made the decision about three months ago, I couldn't be happier with my choice. The quality is top notch and I honestly get a new compliment every single week.

I already had one of the first generation bags and because that model was not as well enforced as the later generations, the support team helped me out to get it fixed on the warranty, so then I was super excited to also order the Grand bag. It has a multiple additional features and you can really feel the improvements. Top!

I got it for my wife and despite being a bit worried because I had never seen the bag in real life, 6 months later and my wife is super happy!

Customer support was quick at responding, quality is better than expected and the zippers are really well polished so they are smooth on the laptop for example when you slide it in.

I gifted the le mansio one to my partner. The bag is okay. But the zipper is faulty. If you add too heavy items for example Laptop and Tablet and some small daily items (pens, small notebook), the zipper teeth always opens back up which is super inconvenient. The zipper itself stays closed, but the zipper teeth open back up from the closure point onward. The zipper also sometimes randomly opens throughout the day, which makes it unusable. It seems that the quality of the zippers is horrendously, as this is not the only review mentioning this issue. For a bag of this price point, this is unacceptable. Sadly, there is also no answer if you contact customer service. Can't recommend the bag at all, alltough the idea is great, the execution is more than faulty.

The bag is not well made. It looks beautiful but the stitching and some materials are shoddy at best. Not worth the money I paid for. I am trying to get in contact with manufacturers but couldn't find any emails or links. As of writing, one gold line from the bag logo has been detached, one hook for the shoulder strap detached (now i cant use as shoulder bag or backpack anymore). I regret buying this.

UPDATE as of March 2026: I am very much grateful to the team at La Mansio for hearing me out. They are truly listening to their customers and have proven that small brands are in touch with each and every one of their customers. I feel special and thankful. I am still getting to know my replacement bag and I hope this will last me a long time or even a lifetime. Again, thank you and good luck on your future projects.

Got the Air La Mansio bag and I’m obsessed. I’ve gotten so many compliments already! It looks amazing and feels super well-made. I had a couple of questions about the features and Nancy from customer support was genuinely helpful and kind. Definitely planning to grab another design soon. Love it!

Horrible experience. I canceled my order within 24 hours and sent several emails, but they never got back to me or reimbursed my money.

Update made on 27/03/2026 requested by the Company
They in the end finally got back to me, reimburse and all good.
But please be aware in the small texts, when campaigns are open, the will be probably telling you, “this is a pre sale, you will receive your order in 3-4 months” or something like that.
Because of this I will keep my rate.

I loved this bag - and then it broke, and La Mansio has been ignoring me for over a week.

I’m editing this review as they eventually did replace my bag (for a (small) fee, for some tax reasons as I was informed) but I got to keep the old bag, which I am trying to get repaired on my own dime so at least I can gift it to someone).

I still love the bag, and I did get a replacement (for about 40$) and have the option to repair the other one, but it took over a month if not more, and was a very frustrating process. I only started getting proper response after leaving this review, initially 1 star. Thus, I cannot give them a higher rating with such a head ache process.

Love the bag. It truely is awesome. Perfect for what I needed and it was hard to find what I wanted. I get a TON of compliments and it does feel high quality. I understand it’s hard for a business when you run into some production issues, but I really wish they had been more responsive on the claim initially and didn’t wait days in between each answer and only giving me options that weren’t fully free. I don’t like that, and that will never get more than 3 starts, regardless of the product.

Make your own judgements. Bag great. If there is an issue, not so much.

Proud to have mum and daughter matching bags from La Mansio. We opted for one Grand which is the larger bag, plus an Air, being the smaller one. They both share the same design and the functionality is exaaaactly what we’ve been looking for.

Personally I highly suggest opting for the add-ons because they come in handy all the time. There are days when I use them for clothes, other for makeup, and even food.

Thanks to the customer support team as well for making the process so straightforward.

I took a gamble because it’s not exactly easy picking a gift for your girlfriend, but it paid off! She couldn’t be happier and it seems to be exactly what she needed to blend her work life as well as her active lifestyle.

Nancy was incredibly helpful when I had questions about the Grand Travel bag. She took the time to explain the differences and made sure I picked the right one. Excellent service!

I had a very positive experience with La Mansio. Even though the bag I ordered turned out not to be the perfect fit for me personally, the customer service was absolutely outstanding.

The team was extremely kind, understanding, and responsive throughout the entire process. They went above and beyond to make sure I felt supported, offering clear options and handling everything with great professionalism.

It’s rare to come across such genuine customer care these days, and for that reason alone I would definitely recommend La Mansio to anyone considering their products.

Updated August 29 2025
My order was delivered today and while I haven't had a chance to use the bag (it is a gift), it looks great and it is carefully packaged.
Based on this purchase and the delivery issue being resolved with the help of La Mansio customer service, I would recommend purchasing from the brand.

Updated August 21 2025
Nancy from La Mansio reached out and via a very thoughtful message, apologised for the silence and provided context. The team had encountered an unexpected change in customs requirements and needed to address it. She also confirmed my order was being reissued. I communicated that a quick touchbase during the investigation would have been reassuring ("still looking into it, we'll be in touch soon").
I appreciated that my feedback was acknowledged and the confirmation that the delivery issue was being addressed. I will update the review upon reception of the order.

Aug 20 2025

I am a returning customer of la Mansio who purchased the Ciel Air handbag ahead of an upcoming friend's birthday. Unfortunately this time around, there is an issue with the delivery (it never left China and was returned to the shipper). I reached out to customer service and received a message that I would hear back about the issue and how it would be resolved within 48 hours on Aug 15. Since then, no update, no follow up. I have attempted to reach out since without result. I don't know if I recommend purchasing from la Mansio if it means being left in limbo, not knowing if or when my order will be delivered.

Very nice bag. The zip keeps on breaking. Since the first month I’ve used the bag. I had to bring it numerous times to repair and now just left it open as I don’t want to keep paying to have the zip repaired. This makes it impossible to use as a backpack (it will just open up and all my stuff will fall!) to the contrary of what is advertised. Very disappointing.

Also I loved the leather on the first one but I see it is now different and I don’t like the finish.

The La Mansio One bag is a beautiful and well-crafted bag. I have used it as my everyday bag for a year and have received multiple compliments for it.

The customer support team is also amazing. I contcated them after a metal buckle on one of the padded straps of my bag broke. I got a new pair of padded straps shipped completely free of charge, so my bag works perfectly again as a shoulder bag and as a backpack as well. Thank you, Nancy, for support :).

I have read some complaints about the zipper on the bag: Honestly, the zipper is harder to pull. However, I consider it a good thing as I travel by public transport and if the zipper were too easy to pull, I would be worried for thieves opening my bag unnoticed. The bag can still be opened and closed using one hand only.

Overall I am very satisfied with the bag and hope it will be my everyday bag for a long time to come.

edit: typo