Lalounithelabel Reviews 87

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their exceptional quality, innovative designs, and comfortable fabrics, often highlighting the luxurious feel and durability of items like burkinis and sportswear. Many people appreciate the stylish and modest designs, finding them perfect for their needs, and frequently mention the fast shipping and excellent customer service. However, some customers have reported issues with their orders, including receiving incorrect items or experiencing significant delays in delivery, with some orders never arriving. There are also mentions of dissatisfaction with customer service regarding these order problems, with some reviewers stating that their concerns were not adequately addressed or that communication was lacking. A few other people also felt that a specific "tan-through" product did not perform as advertised.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the quality, fabric, and design.... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of the fabric,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express frustration with issues such as... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast delivery and excellent... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the customer service... See more

Based on these reviews

Rated 4 out of 5 stars

I would have given 5 stars if the customer service were more accessible before and after an order was made. In this case I had to reach out to the company a few times when the absent of answe... See more

Company replied

Rated 5 out of 5 stars

I recently ordered hijab swimmingwear from Lalouni The Label and I couldn’t be happier! The quality is excellent, the fabric feels durable, comfortable, and looks beautiful. The designs are elegan... See more

Company replied

Rated 5 out of 5 stars

The first time I’m trying a Lalouni burkini and I’m so satisfied. Completely different from all the polyester burkinis on the market. Super luxurious nylon fabric, incredibly comfortable, and quick-dr... See more

Rated 5 out of 5 stars

The products are innovative, light, elegant and of great quality. I’ve bought a modest swimming suit and it is perfectly designed. I’ve ordered twice and each time, they added free products which was... See more



Contact info

4.0

Great

TrustScore 4 out of 5

87 reviews

5-star
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1-star

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best burkini ever

Got a burkini from this brand. This is honestly my favorite burkini ever! I wear it every day here and I couldn’t be happier with it.
It dries really quickly, doesn’t cling too much to the body, and isn’t see-through at all — which is a huge plus.
The fit is beautiful, nicely loose, and very flattering.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

I swear girls it’s not worth the money.

I swear girls it’s not worth the money.
I bought a first one
After a very short time wearing it it developed lots of small “dots”, it looked soooo overused I was ashamed to use it, looked so bad.
I contacted them and they offered to send a second one, I had to pay for the shipping myself and to reach a certain amount and I did it, but same problem.
Stay away from this “company”. It’s such a shame that for that price you get this low quality.
I live in Switzerland and for me it’s not a big deal to spend this much for a burkini, but I imagine all the girls who are saving money for a burkini just to be more modest, and they end up with that low quality burkini.
Such a shame.

23 April 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Salam Aleikoum Salma,

You sent us your complaint e-mail and we informed you that, unfortunately, we had received one faulty batch, and that your item was affected.

Despite this being one item only and not representative of our entire collection, we handled this matter with care and responsibility. As a solution, we offered you a €155 (!!) discount code to order a brand-new burkini. A gesture that not many brands would offer.

It is therefore unfair and misleading to suggest that our whole collection is of poor quality, when this concerned a single faulty item that was resolved properly and promptly.

We always strive to act with honesty, fairness, and good intentions in our business, and we stand firmly behind the quality of our products and our customer service.

Rated 1 out of 5 stars

Still waiting on a 570€ refund!

On the 1st of September 2025 I made a large order of 570€. When I received my parcel I noticed that one of the items was wrongly packed twice and that some items were missing. A few weeks later I received a second parcel with the missing pieces. No communication was sent out on this issue, but no big deal so far.

I tried their swimwear and was not pleased with the quality so I decided to return all items in alignment with their policy. I bought returnlabels via the website and happily paid 5€/label.

Fast forward to now (13th Dec. 2025) and I still have not received my refund. I have emailed them countless times, but no answer has been given so far. I tried to call the number on their website, but it doesn’t work.

Please please please be careful ordering from LaLouni. I was at first excited to order from them as I love to spend my money on small businesses (rather than big corporations) and of course seeing how many influencers promote their swimwear, I was eager to give it a shot. Don’t make the mistake I made, there are plenty of other webshops where you can find modest swimwear and a trustable service, such as Lyra Modest.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Purchased for the 4th time now.

Purchased for the 4th time now.. Lalouni never disappoints. The fabric of the tan through set is really something else and so soft & comfortable that I also wear it as a casual set on the daily!

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing – No tan-through effect and poor customer service

I had high expectations for this Burkini since it was advertised as tan-through. Unfortunately, the product does not provide any tanning effect at all, even after multiple uses in the sun.

I contacted customer service and had to wait a long time for a response. After several follow-ups, I was only offered a store credit, even though I requested a refund, as the product does not deliver the promised results. Since then, I have been completely ignored, and none of my further messages have been answered.

For a product that costs around €120, this is extremely disappointing. Both the product and the customer service fall far below what I expected based on the brand’s promises.

1 September 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Assalāmu ‘alaykum,

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you are not fully satisfied with your burkini and that it did not meet your personal expectations. It is never our intention for a sister to feel disappointed, as we aim to offer every product with honesty and care.

We would like to clarify that our tan-through burkini has received many positive reactions from our customers and is therefore one of our best-selling items. Of course, we understand that individual experiences may vary, but the overall feedback confirms that the product works well for the majority of our customers.

We also want to mention that the burkini has been in your possession for several months and has been worn, which places it outside our return period as stated on our website. Despite this, we did not offer you a standard store credit, but a credit equal to the full value of your original order(!) Something very few brands would do in similar circumstances. We are therefore sorry to hear that you see this as insufficient compensation.

Lastly, we would like to explain why we eventually stopped responding to your emails: we remained at the same position and were unable to offer a full refund, despite your repeated requests. The outcome was very clear, that we would send you a store credit.

We truly hope you can recognize our efforts and good intentions, and we wish you all the best. Should you need anything in the future, we are always here to assist you.

Kind regards,
Aya

Rated 5 out of 5 stars

Favourite Sport Fit

I ordered a top with it’s matching hijab, it is STUNNING, what I like about it the most that it truly feels so flattering yet super modest!! The length of the top is perfect giving me the right amount of coverage yet not too tall. The printing of the logo is high quality, as the finishing of the overall piece is precisely done!! I truly suggest everyone to buy!! As I am waiting for more colors; like off white and grey to drop, to buy more! As for their customer services, they are super friendly and transparent in their, as I first ordered when I was in Vienna for a short stay, I had some delivery issues that wasn’t from LALOUNI’s side and yet they have handled my situation really well, returned my money back in order to be able to order again to Jordan!! I love how active, supportive they are! I truly appreciate your brand, the hijabi world needed such innovation! Thank you for the cutest gift which was a free palestine tote bag! So much love for you guys!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Hello !

Hello !! Best quality best client service !! 10000/10 ❤️❤️❤️ soo happy with the tan through burkini

16 October 2025
Unprompted review
Rated 5 out of 5 stars

one of the nicest designs of modest…

one of the nicest designs of modest swimwear I have ever worn. 10/10. not as tan through as I thought, but still a great product. The team was great at helping me out when I had some trouble with my order, literally 11/10

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fast delivery and excellent service! I received personalized advice that really helped me make the right choice, and I’m very happy with the products. Modest yet stylish — highly recommended!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

positive tan through review

Was very sceptical about the tan through burkini but it actually works and im so happy.. It’s also the most comfortable fabric i’ve ever had for a burkini. will definitely be ordering more styles and colours in the future. thank you Lalouni for making the life of a modest girlie a bit more easy <3

29 September 2025
Unprompted review
Rated 5 out of 5 stars

beautiful fabric

The fabric is so beautiful and doesn’t stick to your body at all when you come out of the water. It’s my best burkini so far. I’m really happy with it!

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Light fabric for swimming

I am very happy with the burkini I bought! It is very light for swimming and fashionable to! And the Free Palestina bag was the cherry on the top. Thank you so much Lalouni!

31 August 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Salam Sara!

Thank you so much for your lovely feedback! 💛
We’re thrilled to hear you’re enjoying your burkini and that the Free Palestina bag was a nice surprise. Your kind words mean a lot to us!

Enjoy your swimming and hope to see you back at Lalouni soon! 🌸

Kind regards,
Team LALOUNI

Rated 5 out of 5 stars

Worth the wait

Assalamu alaikum❤️

I just wanted to say thanks for the package. I’ll admit I was skeptical at first because of the long wait, forgive me.
As for my burkini, I absolutely love the shape, the fabric, and the color wow!🫒💚
Definitely not the last time I’ll ordering from you

Barakallahu feekum🌸

13 August 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Wa alaikum assalam ❤️

Thank you so much for your kind message! We’re so happy to hear that you love your burkini – the shape, fabric, and color. 🫒💚
No worries about the wait, and we’re grateful for your patience. We can’t wait to see you order from us again!

Barakallahu feekum 🌸

Aya, Team LALOUNI <3

Rated 5 out of 5 stars

Fantastic quality and service!

I recently ordered hijab swimmingwear from Lalouni The Label and I couldn’t be happier!
The quality is excellent, the fabric feels durable, comfortable, and looks beautiful. The designs are elegant and modest, exactly what I was looking for. What truly touched me was the thoughtful gift they included, a reusable bag with “Free Palestine” printed on it. Such a kind and meaningful gesture!🥲❤️🍉
Delivery was smooth and fast, and the customer service is outstanding.
I highly recommend Lalouni The Label and will definitely shop here again.
FREE PALESTINE ❤️🍉

13 August 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Salam Aleikoum,

Thank you so much for your wonderful message! ❤️
We’re happy to hear that you’re happy with your hijab and Lalouni swim outfits!

We can’t wait to welcome you back to Lalouni The Label. 💛
FREE PALESTINE ❤️🍉

Kind regards,
Sara
Team LALOUNI <3

Rated 1 out of 5 stars

Tan Through Burkini? More like Money Through Customer’s Hands – zero results, zero accountability.

I bought their “Tan Through Burkini” — it simply does NOT work. No tanning at all, despite their claims.

I contacted them many times with proof. They ignored me. This is false advertising and violates EU consumer rights.

If you’ve had the same issue:
👉 File a complaint with the European Consumer Centre (search: “European Consumer Centre Netherlands”)
👉 Report to the Netherlands ACM (search: “ACM file a consumer complaint”)

Companies like this rely on silence. Speak up.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money. For claiming their fabrics are „tan-through“ the products are definitely not delivering what is promised. I was on vacation for 3 weeks in total and got no tan at all. Also the customer service is total garbage. Got no response at all after filing a complaint.

6 July 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Hello,

We are unable to locate any order under the details provided, so we cannot verify this claim.

Our “Tan Through” swimwear has received many positive reviews, with customers consistently expressing satisfaction with the quality and performance of the product.

If you are a genuine customer, please contact us with your correct order information so we can assist you properly.

Kind regards,
Saffiya / Lalouni The Label Team

Rated 4 out of 5 stars

Would have given 5 stars if…

I would have given 5 stars if the customer service were more accessible before and after an order was made. In this case I had to reach out to the company a few times when the absent of answers occured. But soon after my emails, the very sweet customer responsible Aya replied and everything went quite smooth afterwards.

I made an order of 7 items (3 set of burkinis) with order no. #5101 with a total costs of around €400 on Saturday 19th July and received all of the items today on 31st July.

All of the items are very beautiful and well made. Fabric are soft and made of thicker mesh type of fabric. The colors (mocha and black) are true to description. The burkini set of color
”Matcha” was darker than the pictures in the website. But that is all fine to me as it is actually even better shade when the green color is darker.

So a BIG thank you for great service in the end and for all the beautiful pieces🌸! We are now looking forward our vacation, as I was afraid we would not receive our items on time.

Jazakallahum Khayran!

31 July 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Dear Aliyah,

Thank you so much for your honest and detailed review! We truly appreciate your patience and understanding during the times it took to get back to you. We're very happy to hear that Aya was able to assist you smoothly and that you love the quality and colors of your items. <3<3<3

We wish you a wonderful and relaxing vacation with your new pieces. Jazakallahum Khayran for choosing Lalouni and for your kind words. We look forward to serving you again soon!

Warm regards,
The Lalouni Team 🌸

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the attention to detail and overall quality, The fabric feels really premium soft,breathable and comfortable…
I also appreciated how kind and professional the communication was from your side. It felt genuine and welcoming.
You’re doing an amazing job at combining modesty, elegance, and functionality in your designs, you really understand what women need in activewear both style and comfort.

25 July 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Salam Aleykoum Nia,

Thank you so much for your beautiful and encouraging review! We’re happy to hear that you appreciate the attention to detail and the quality of our fabrics. Creating pieces that combine modesty, elegance, and comfort is truly our passion, and your kind words mean the world to us.

Thanks again for your support and trust. We look forward to continuing this journey with you and bringing you more designs that make you feel confident and comfortable.

Warmest wishes,
The Lalouni Team 🌸

Rated 5 out of 5 stars

Best quality sportswear!!!!!

Best quality sportswear!!!!!

Best customer service !!!!!

21 July 2025
Unprompted review
Lalounithelabel logo

Reply from Lalounithelabel

Thank you, Jane. And yes, indeed – the quality of our sportswear truly is something else!

Kind regards,
Team LALOUNI <3

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