Singapore Based: Wonderful experience Laksen Customer Service
I had a wonderful experience with the customer service group at Laksen Sporting. Having seen one of the jackets, and after admiring its design, style, and construction, I ordered one online to be sent to a friend. The tracking details had not come through (likely lost in my spam folder), and I rang to ask for a status on the order. The gentleman who answered the phone could not have been nicer. He let me know that he was not the person to help me, and within seconds, put me on with an equally nice person. He assured me he would find the details and email me with an update. In less than an hour, he has emailed me with confirmation that the order had successfully been delivered and also provided the DHL tracking details. In his email, he also asked if I "could confirm that the delivery has been well received, just to be fully sure that everything is in place," which is something I have never seen in customer service correspondence. On my end, I confirmed that the jacket has been received and all was indeed in place. Very grateful to the group there for the help, professionalism, and kindness!
27 September 2023
Unprompted review