I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
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Review summary
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Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
Company replied
1.5
Bad
733 reviews
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Replied to 95% of negative reviews
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Three deliveries to get a desk dammaged
Three deliveries to get a desk, always damaged packages, damaged desk, torn wood, systematic refusal to refund me, each time they send a new package that arrives in the same condition, it's a shame, compensation gift that never arrives, I want a refund, this has been going on for four months.
14 October 2025
Unprompted review
Reply from Lakiq
Dear Alica,
Thank you for taking your precious time to leave this review.
We aim to ship your entire order together, but occasionally, we may arrange partial shipments. This occurs under specific circumstances, such as when your items are stored in separate warehouses, when a popular item requires extra preparation time, or when customs or couriers' restrictions apply. You'll receive a separate email notification with tracking details every time one of your parcels is dispatched.
As for your damaged desk, please understand as we work with logistics partners, in very rare cases, parcels may be damaged, or encounter other unexpected issues. These are situations beyond our control and ones we never want to happen. Instead, our team will provide resolutions to get this issue fully resolved - we're glad to see you've accepted a special gift.
When you have a moment, please contact us for the status of the compensation gift. We'll follow up with the tracking number and the estimated delivery date for you. That said, your satisfaction matter the most to Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
product was intact and easy to build
20 August 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
It’s such a pleasure reading your review. We're glad our selection could fully meet your needs and satisfaction, especially in terms of quality and easy-installation.
At Lakiq, we take the quality as a priority. In addition, ensuring every customer could get the item set up perfectly is one of the key standards we apply during product selection. We're delighted that it hits the mark for you.
Thank you again for your possitive feedback and enjoy your new setup.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Amazing product for the price
Amazing product for the price. It took a very long time to arrive but I should have expected this considering the shipping cost.
Can recommend.
12 October 2025
Unprompted review
Reply from Lakiq
Dear Pamela,
Thank you for taking your precious time to leave this review.
Thanks for your wonderful feedback. We’re thrilled to hear that everything arrived in perfect condition and the product itself has met your expectation. It truly inspires our day.
Regarding the shipping time, we've received your feedback and we truly value it. We'll continue to working on ensuring every customer can get their orders as soon as possible with our logistic partners, regardless of shipping method you've chosen. Thank you again for your thoughts.
Wishing you joyful moments with your new pieces. We're so proud of being part of your beautiful space.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I purchased a product advertised as…
I purchased a product advertised as MARBLE. It was actually completely made from restructured wood AND one plank was PAINTED marble.
I have spent many, MANY hours sendings email, to whiich I get NO sensible replies. BEWARE. DO NOT PATRONISE THESE CHEATS.
10 October 2025
Unprompted review
Reply from Lakiq
Dear Adam,
Thank you for taking your precious time to leave this review.
To ensure the best possible transparency, we've listed all dimensions, such as the weight, height, materials used and relevant statistic on the product page. Although we do our best to ensure that all product descriptions are accurate and complete, please understand that this information is provided by our suppliers.
When you have a moment, please contact us again. We'll verify with the supplier, and then; if it is an actual wrong item, we'll provide a free replacement for you, and partial refund or selected gift as a compensation to express our apologies.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Absolutely garbage
This is nothing like the image, came in a tatty box, cheap material absolute garbage, took 2 months to get here, anyone ordering I would suggest you avoid like the plaque, go down to the nearest pound shop ask for a wooden crate and use that, it would be better quality.
11 October 2025
Unprompted review
Reply from Lakiq
Dear Mark,
Thank you for taking your precious time to leave this review.
We understand how frustrating it is when a product doesn't live up to expectations, and for that, we sincerely apologize.
At Lakiq, the core philosophy is built on bringing you exceptional value without ever compromising on quality, durability, and performance. Our specialized sourcing team treats every item selection as a crucial step, maintaining rigorous standards to ensure the products we offer truly enhance your life and space.
We regret that this particular item fell short of what you - and we - expect. When you have a moment, could you please contact us through the following email? As we want to make things right for you, such as special coupons, free replacement and partial refund, just based on the situation.
Thank you for helping us grow and improve. We look forward to hearing from you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Desk shelves
The shelving arrived intact. It took almost 4 weeks to arrive. Directions could have been a little clearer on assembly, but I love the way they look over the Pine desk.
21 August 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We're sorry for kept you waiting. We'll learn from your experience and continue to working with our logistic partners to provide a faster delivery for our customers.
As for the instruction, we've handed your feedback to the supplier. We'll improve the guidance into a clearer one to help our customers better.
We’re delighted to hear that your order arrived in perfect condition! It's fantastic to know that you're loving the new desk, especially on the style. It truly inspires us to provide the best possible products in the further. Thank you again for your kind words!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Package arrived with no damage easy to…
Package arrived with no damage easy to put together very happy with the stainless top .thanking you steve cole
9 October 2025
Unprompted review
Reply from Lakiq
Dear Steve,
Thank you for taking your precious time to leave this review.
We’re delighted to hear our delivery team made everything smooth for you, and that you're loving your new pieces.
At Lakiq, we're committed to making every experience hassle-free and enjoyable, so it’s great to know our team hit the mark.
Thanks again for your trust in us, and we look forward to helping you create more stylish spaces in the future.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Well worth the wait
I knew from reading the shipping policy that the delivery was going to be long and it was.
I was advised of the date a
couple of months and it arrived in the time frame and very well packaged.It was a mission to open the package but there was no damage
The instructions were pictures only but it worked and I built on my own.
I love my shelves on wheels. It's exactly what i wanted and fits in with the white kitchen I have . Everyone is impressed with it and think it's a great idea not realising it's not part of the new kitchen.
It was going to cost me over a $1000 to get one in the kitchen and this cost under $400
TIPS
add some cushioned tape to the top and bottom so the side of another cabinet is not damaged
The small plastic clips that the screws are pushed into need to have the lips taken off to make the shelves sturdy
15 September 2025
Unprompted review
Reply from Lakiq
Dear Nicola,
Thank you for taking your precious time to leave this review. Your kind words mean a lot to us and motivate our team to keep providing excellent service.
We’re so glad to hear that your delivery experience and our products have both met your expectations. Providing a smooth experience is always our goal, and it’s wonderful to know this came through.
We also thank you for your kind tips. We've handed your tips to our logistic department and will improve on this filed moving forward.
When you're ready, we can’t wait to help you style more spaces.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
As described
As described. It’s very sturdy and I had to touch it up a little bit with paint when I put it together. The price was right and it’s comfortable to sit on. I would buy from them again, but you have to be patient. It takes a while to get the product.
7 May 2025
Unprompted review
Reply from Lakiq
Dear Clyde,
Thank you for taking your precious time to leave this review.
We’re thrilled to know your experience with us left a positive impression and that you’re pleased with your new pieces.
Meanwhile, we also regret that kept you waiting. We'll work closely with logistics partners to continuously improve our services, ensuring that customers receive their products as quickly as possible and enjoy a worry-free shopping experience.
Thank you so much for your kind words. We truly appreciate your trust in us and look forward to having you shop with Lakiq again in the future.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Avoid this company
Avoid this company
If you order any product, be prepared to throw away your money.
Its barley legal and won't be long before the Chinese government will shut it down.
Peter Jennings
4 October 2025
Unprompted review
Reply from Lakiq
Dear Peter,
Thank you for taking your precious time to leave this review.
We're sorry to hear that you didn't have a positive experience with us. We apologize for any frustration or inconvenience that you may have experienced. If you need assistance, please contact us directly - We remain committed to finding the best possible solution within our capabilities.
We appreciate every trust and every purchase from us, and we’d love the chance to leave things on a much better note.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Update on my previous review and a tip…
Update on my previous review and a tip to others.
I was able to get a refund for the damaged goods via my credit card company RBS.
Lakiq will try all sorts to avoid a refund. Given them one chance to refund (your credit card company will need to know you tried) and then claim off your credit card provider if you used one. Very straightforward
One item is till missing nearly 3 months after order.
12 July 2025
Unprompted review
Reply from Lakiq
Dear Glyn,
Thank you for taking your precious time to leave this review.
Please be assured that ensuring every customer receives their order as promptly as possible is our highest priority. However, during long-distance international transit, unforeseen circumstances may occasionally result in a lost delivery. While such situations are beyond our direct control, they are certainly not the kind of experience we would ever wish for our customers. We sincerely apologise for this inconvenience and will do our utmost to resolve the matter to your satisfaction.
In addition, regarding the compensation, please understand all resolutions are provided according to the return policy, which is shown clearly on our website. That said, we prefer work towards the finest solutions to make things right, such as a full replacement for free or changing into a new item as a replacement. We regret that they haven't met your expectations.
Thanks again for choosing Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Chinese crap!!!!
We ordered a huge cabinet and spent $1,500 AUS. Took over 6 weeks to arrive one part came the other two parts took 3 weeks later 😣.
My husband had to email for instructions. Niwcresfing reviews I see it's a common problem. Finally putting it together pannekd are scratched and bowed. Quality is absolutely horrid. I'm so sad as it's going in my living room I have to look at it. Cheap SHIT!!!!!!!
NEVER AGAIN
Wish I had done my research and read all these reviews earlier. I wouldn't be joining this page 😤
5 October 2025
Unprompted review
Reply from Lakiq
Dear Belinda,
Thank you for taking your precious time to leave this review.
The actual delivery time depends on our logistics partners and may be influenced by factors beyond our control, such as adverse weather, customs clearance procedures, or carrier delays. In particular, recent stricter international shipping and tariff policies may also contribute to potential delays during transit.
Regarding the instruction, in rare cases, it may be not included mistakely by our suppliers. We'll check with the supplier and then keep you updated. As for the damaged parts, we'll also work towards a solution to make things right for you, including free replacement, partial refund and selected gifts.
Regarding the quality, while our team is already obsessed with quality, practicality, durability, and aesthetics, it is clear we missed the mark with your specific order. We've immediately shared your comments with our product selection team, and we are now implementing even stricter criteria. Moving forward, we are doubling down on our commitment to ensure every customer receives the very best products at great prices.
Thank you again for your detailed feedback. It means a lot to us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I ordered a product expecting delivery…
I ordered a product expecting delivery within 30-44 days. After the timeframe expired I received an email that the item was “disposed of” and they offered a replacement at no charge and “free” gifts haha. I politely declined and asked for a refund. They are only offering 80% refund…why when it was not my fault and I don’t want to wait another 2 months to see if I’ll get the item. All I can say is DONT order from this company….SCAM…and if I could give them a zero star rating I would have.
1 October 2025
Unprompted review
Reply from Lakiq
Dear Debra,
Thank you for taking your precious time to leave this review.
At Lakiq, ensuring every customer could get their orders as soon as possible is one of our priorities.
Although we make every effort to ensure that each parcel reaches our customers as quickly and securely as possible, due to the nature of long-distance international shipping and the potential impact of customs, weather, and other external factors, there may be rare instances where a package is lost in transit.
As the refund, please understand all compensation must be provided based on our return policy. That said, we truly appreciate your understanding.
We see your full refund has been processed. If you need further assistance, please contact us at any time.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
The delivery was over a month late
The delivery was over a month late. The cabinet was very dirty with adhesive residue from the manufacturing process. The pre-drilled holes for the door were missing, so we had to drill them ourselves. The combination lock is backwards. Everything is cheaply made. The assembly instructions were missing. I would gladly file a complaint. I will never order from you again.
29 September 2025
Unprompted review
Reply from Lakiq
Dear Ulrike,
Thank you for taking your precious time to leave this review.
We apologize for the delay in your delivery. The actual delivery time based on our logistic partners, and could be affected by several factors beyond our control, such as adverse weather, customs clearance procedures, or carrier delays. Especially there is a strict international shipping policy and a tariff policy recently, which may result in a delay during the transportation.
Regarding the issue you've faced with the installation - please contact us through the following email at any time. We'll check with the supplier and then provide the best possible manual for you. Please understand in rare cases, the instruction may be not included mistakely by the supplier. And if there is any damaged part, we'll also provide resolutions to make things right, including free replacement, partial refund and selected gifts.
That said, we completely understand your disappointment and we’re committed to exploring better solutions to make this right.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Do not shop from this site.
I bought a table only to realise (10 minutes thereafter) the estimated delivery was between 40-50 days. I contacted their customer service to cancel my order, which was placed 10 minutes ago. They have charged me 17 pounds as "handling fee". Robbery!
29 September 2025
Unprompted review
Reply from Lakiq
Dear Hasan,
Thank you for taking your precious time to leave this review.
On the topic of handling fee, we do mention in our terms and conditions that cancellations will incur a handling fee according to different stages.
In addition, once your payment is completed, our system automatically begins processing your order and forwards your product request to the corresponding supplier, who then starts preparing it. Therefore, if you wish to cancel after the order has been confirmed, we must request cancellation from the supplier. We kindly ask for your understanding that handling fees may be incurred during this process.
Thank you again for choosing Lakiq. If there is anything else we can do, please contact us again at any time.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Avoid. Do not buy.
Ordered a desk from here for ~£220. It took two months to arrive to the UK and when it did arrive, the box was absolutely battered with very little padding inside to protect the product. Once opened, the quality of the item was absolutely terrible. It had dents, scrapes and marks on almost every part. The quality of metal was cheap and easily bent when tightening bolts. The left leg is wonky. The tolerance on the parts are horrendous. There were metal burrs left on which caused cuts and injuries when unpacking. The tack welds on the product are awful, and some welding is missing completely! To top it off, there were no instructions either.
When I approached the company about the issues, they did respond promptly and asked for photos- they also require photos of the shipping lable by the way, so good thing that i hadn't thrown the packaging out yet!!
They then offered me a free gift and sent me a list with pictures. These can only be described as cheap useless things, that i've definitely seen on sites like SHEIN etc. I declined, especially as i wasn't prepared to wait any longer considering the 2 month delivery time.
Following this, they then offered a 5% refund. I declined again. They then offered me a 10% refund, and I was refunded £21 and some change. The refund was in my bank within a few days. Honestly, should have pushed for a bigger refund because the desk absolutely is not worth £200 but I cut my losses at that point.
When they offered the refund, they emailed at around 1am. Of course, I didn't reply due to sleeping. They then emailed again at around 4:30am asking me to reply. Again, I did not as I was sleeping! Very unprofessional and impatient at this point.
I wouldn't waste your time or money. Go to a more local and reputable company. We've been completely ripped off and considering the quality, the desk is probably worth £80 max. Better off buying from Amazon, and could probably get it cheaper. This company is definitely pocketing a huge profit off of awful quality items, which quite possibly could be returned items or resold items considering the state that it arrived in.
No option of leaving a review on their site either. There's a button that says write a review but it just redirects to a different page.
Extremely frustrating and disappointing.
27 September 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We truly apologize for the damaged product and the support you've received.
At Lakiq, we want to assure you that every item is prepared with your satisfaction in mind. Each product is backed by rigorous, multi-stage quality inspections before it's shipped. For international transit, we use specialized, heavy-duty packaging designed for maximum protection. While we guarantee your item leaves our facility in flawless condition, we understand that accidents happen on the long journey. If unexpected damage occurs during shipping, we're ready to make it right.
We're so delighted that you've accepted a resolution - partial refund. However, please accept our sincere apologies for the unsatisfactory experience you had with the repeated emails. In addition, asking for a shipping label is one of our procedures, just to ensure it's the correct item from Lakiq.
Thanks again for raising this concern and giving us the opportunity to improve. We'll review this internally to improve our service. Your opinion means a lot to us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Warning about this seller/product!
Warning about this seller/product!
The item delivered does not match the photos or the description. It was advertised as “boho chic,” but what I received was a cabinet with cheap-looking plastic inserts that are not visible in the heavily edited product photos. On top of that, the cabinet arrived already damaged and of very poor quality.
In my opinion, this amounts to fraudulent misrepresentation. Anyone expecting authentic style and quality should stay away from this seller. I had to file a PayPal claim to get my money back because the seller refused to resolve the issue properly.
My conclusion: Avoid this seller – misleading photos, poor quality, and unreliable customer service.
29 September 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
At Lakiq, to clarify, all photos shown on our website are taken from the actual product and required dimensions are transparently listed on our product page.
We want to assure you that every product is subjected to rigorous, multi-stage quality inspections before it leaves our facility. While our mission is to provide you with the finest products at the best value, your comments have clearly highlighted an area where we must do better.
Most importantly, please understand all compensation are provided based on the situation, such as the damage level. And we've prepared several resolutions, including free replacement, partial refund and practical gifts. Your patience is much appreciated to us.
Thank you again for your valued thoughts. If there is anything else we can do for you, please feel free to contact us again.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Shocking.
Shocking.
Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund.
Kit nothing like shown on website. Cheap rubbish.
DO NOT WASTE YOUR TIME AND MONEY ON THIS SCAM OUTFIT.
Update: they have responded to this post to say they use multi layered protection. I have the photos - they don't. Lying is never a good reaction to customer feedback
28 September 2025
Unprompted review
Reply from Lakiq
Dear Glyn,
Thank you for taking your precious time to leave this review.
We want to assure you that Lakiq is committed to protecting your order. For every product, we implement the highest level of multi-layer packaging to ensure its safe arrival during international transit. While our standard approach is robust (often including wooden frame packaging), we sometimes face international shipping regulations that prevent the dispatch of oversized or overweight parcels. In these unavoidable scenarios, we use a comprehensive alternative multi-layer packaging system incorporating various protective materials.
We sincerely regret that the packaging received did not meet your expectations, and we are committed to continuously improving our packaging standards going forward.
Regarding the refund, please understand we'll provide resolutions according to the damage level. We see our team has been in touch with you, and provided several resolutions before - free replacement, partial refund and even changing into a new item with higher value for free. That said, we'll work towards the finest solution to make things right for you. Your patience is much appreciated to us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I would leave 0 stars if I could
I would leave 0 stars if I could. It took forever to receive the item. it didn't come with instructions. Finally sent them, the guy who put together said these instructions are terrible and it took him forever to put it together. The wood was chipped on the outside of the cabinet and scratches on the outside wood, pieces, not happy! No lights inside as shown in photo, deceiving. I asked for a partial refund and company refused and said we can give you a choice of some cheap trashy gifts or a 10% to 15% discount on your next order. No I will never order from them again!! Terrible! Don't order from this company.
13 July 2025
Unprompted review
Reply from Lakiq
Dear Lisa,
Thank you for taking your precious time to leave this review.
To clarify, we work with the supplier and the instruction is provided directly by them. That said, if you need assistance during the installation process, please contact us. We'll check with the supplier and then provide the best possible one for you.
Regarding the compensation resolutions, please understand all options are provided based on the damage level and according to our return policy. We remain committed to finding the best possible solution within our capabilities, rather than a special coupon. We've prepared a free replacement, partial refund and series of gifts to meet your needs.
We truly appreciate your patience as we sort this out, your feedback matters to us, and we want to do right by you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Excellent Experience.
I received my executive chair today. The packaging was exceptionally well. My chair came fully assembled except putting on the wheels and mounting the chair to its legs. The material is real cowhide and the chair looks exactly like the picture. I am very pleased. I did not read these reviews before I ordered and tried to cancel. Customer service was very polite so I gave it a chance. No regrets.
27 September 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We’re thrilled to hear everything arrived safely and that you're loving your new chairs. It’s great knowing your new piece looks awesome in your space.
Most importantly, providing a hassle-free and efficient is one of our priorities and our team is so glad to hear that it leaves a great impression on you.
Your recommendation means a lot, thank you again for taking the time to share it!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
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