Lakeland Leather Reviews 

1,797
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and premium materials, noting that the leather items are beautifully packaged, remarkably soft, and exceptionally durable for daily use. People also appreciate the swift delivery service, explaining that online orders arrive promptly while friendly staff ensure a very smooth purchasing journey. Though some customers encountered minor product flaws like a ripped pocket, split soles, or unexpected marks on the material. A small group of people also noted that website address glitches or broader delivery windows could occasionally cause minor inconveniences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more

Rated 5 out of 5 stars

Just love the quality of the leather and so affordable. Fast delivery. Not sure why I didn't come across Lakeland Leather before. I'm blown away by the craftsmanship. The metal parts complement the st... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,797)

373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Beautifully made bag.

My bag is absolutely beautifully made - with real care and attention to detail. Excellent quality , packaged with care and communication and delivery were excellent. I’m only not giving it 5 stars because I ordered navy and I feel the navy is more of a dark blue-ish grey - so I’m a little disappointed with the colour. However that may just be my own take on navy! Overall I would thoroughly recommend.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Genuine product and fit well

This was my first purchase from Lakeland Leather and done online So was a little worried if it's gonna fit and be genuine product. I made an online purchase on Friday night and my jacket was received on Tuesday morning (Wilton Leather Jacket). I can feel is genuine product and fit well on me. I'll definitely be back for more for myself and as a gifts. Thank you.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 5 jackets…..

I have purchased 5 jackets from Lakeland in the past year (yes I have a problem!) 4 of which have been at the Clarkes Village store and another via the website. I also ordered another which I returned/cancelled. The quality of the jackets are fantastic, great quality leather and sheepskin that is extremely well cut with a great fit. I actually think they are better in person and on than they are made to look on their website! The staff in the Clarkes Village store are great, amazing service and really helpful. The online buying experience is the same with quick replies to emails, fast delivery, and really easy to deal with.
I would absolutely recommend for both the quality of the jackets and bags, and for the great customer service.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Buttery soft leather

Ordering was simple , delivered by the date and very well packaged .
Gorgeous jacket again in well packaged box and tissue .
Lovely fit , not skimpy.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered black leather handbag which…

I ordered black leather handbag which was my first order it arrived very quickly and got 10% off for first order .
the leather is lovely and soft and bag very roomy. The company sent me a couple of e mails thanking me for my purchase which i thought was lovely personal touch. would def recommend this company

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Top quality

Ordered men’s leather slipper boots. Really pleased, fantastic quality and comfortable. Also ordered a leather backpack/bag for my wife. Again, top notch in every way. Real quality items. Will be sure to order from Lakeland again.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate site & clear description

Easy to navigate site, clear photos and descriptions and swift delivery.
The product itself is really great - the leather is soft and there is room in case for glasses cleaner and bank card if you wish. It is also slim design too.
Very happy with all aspects including follow up email from com.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, excellent customer service

I felt very confident doing this order online. It was an easy one to complete and Lakeland kept me informed throughout the dispatch and delivery process. It was extremely prompt and my beautiful jacket arrived very well packed and presented. Top marks!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Men's leather Dave glove

I recently bought the men's Real leather Dave glove and was very pleased with the quality.

Within 36 hours of my online purchase I received my gloves which were trackable whilst on route.

Very reasonable price for a great pair of quality leather gloves. Delighted.

19 February 2026
Unprompted review

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