Lahomedecor Reviews 

504
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and design of the rugs, often noting their softness, durability, and how well they complement their homes. Many people appreciate the products for being washable and easy to clean, which is a significant advantage for pet owners. The customer service is frequently highlighted as excellent, with representatives being responsive, helpful, and efficient in resolving issues. However, some customers experienced issues with delivery, noting that orders sometimes took longer than expected or arrived incomplete. A few other people also felt that the product quality was not as expected, describing rugs as thin or not matching the online description.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the rugs' appearance,... See more

Quality

Customers consistently note positive experiences with quality, often praising the look, print, and feel of... See more

Customer service

People report positive experiences with customer service, often highlighting the team's helpfulness,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and planning to order again... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising super fast delivery and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast delivery, rapid response customer service. Ordered 5 rugs and love the look, print, quality and feel. Exactly what I was looking for at a very reasonable price point! Buy with confidence.

Rated 5 out of 5 stars

My recent experience with Lahome is Five Star: #1: Shipped & arrived on time! #2: Imagine my delight, the rug design and colors are even more beautiful than I had expected! #3: The softness & durabili... See more

Rated 5 out of 5 stars

Lahome stayed in contact during the order/shipping process, which was nice. The order arrived fairly quickly and well packaged. But the rug I bought from them was EXACTLY as described - soft, colorful... See more

Rated 5 out of 5 stars

I’m so impressed with Jen in customer service, she has been a pleasure to work with. One of my rugs got lost in shipping and when contacted her to let her know I never received my rug; she looked it... See more


Company details

  1. Rug Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store
  5. Home Improvement Store

Written by the company

Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

504 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(504)

388 reviews in the last 12 months

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Rated 3 out of 5 stars

It took a long time to receive the rug…

It took a long time to receive the rug we ordered! I contacted the company a couple times before I was informed that they wouldn’t be able to get me my rug till nearly the end of April! My response was a request of a refund if I couldn’t receive my rug by April 3. I got the rug yesterday and it is really nice! There were gold creases in the rug yesterday but this morning they have all nearly disappeared! Now we want to order an additional rug but don’t want to be left on the back burner again with no forth coming communication and me having to send numerous emails to finally get the rug!
Might be too much frustration to contend with! I’m usually not this fragile but my husband and I both have cancer and are struggling! So there you have it!

2 April 2026
Unprompted review
Lahomedecor logo

Reply from Lahomedecor

We hear you—and we're so sorry for the added stress during an already difficult time. 😔

Thank you for your patience, and for giving us the chance to get the rug to you. We're glad you're happy with it, and we completely understand your hesitation to order again. If you do decide to give us another try, please DM us directly—we’ll personally make sure your order is prioritized and keep you updated every step of the way. You deserve better, and we want to be better for you. 💛

Rated 5 out of 5 stars

Quick responses

The first rug I ordered was misdelivered but I reached out and they sent me a new one right away! I appreciate the prompt customer relations and service

1 April 2026
Unprompted review
Rated 4 out of 5 stars

What you would expect

The print on the rug is clear and detailed. The size 5x7 was perfect for the accommodating mat I purchased without having to trim anything. Some parts of the rug where there were creases or indentions make it almost impossible to remove the white underside of the dyed pieces but you cannot tell from a distance. Just unpacked it so I'll have to see how it settles on the floor. I would recommend a carpet mat underneath if you want something more cushiony or to stop it from moving. There is a small snag on the outer trim. Overall though it's probably worth the price if your looking for something affordable with a unique design. It's super soft to the touch.

30 March 2026
Unprompted review
Rated 4 out of 5 stars

The rug is lovely

The rug is lovely and perfectly adapted to our corridor. Very soft àd pleasant to walk over ! And our robot vacuum has no issue cleaning it so that's a huge plus.
We had a second rug in our order but sending it back because it looks too small in our room, and we'll get a bigger one. One star less just because inches and feet are really not easy for non-US people, and maybe adding the equivalent in cm directly somewhere on the website would help 🫣

28 March 2026
Unprompted review
Rated 5 out of 5 stars

My first order got lost in the mail but…

My first order got lost in the mail but customer service was on it and shipped a new rug that got to me in just a couple of days. Love the rug, exactly like the picture and as expected. Great experience.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Washable rug

I bought a rug for my daughter’s nursery, it’s a washable rug and the back side is grippy. When we laid the rug on the carpet, it seemed like the rug would get bunched up as we walked on it, so we decided it’s not the right rug for that place. We did decide to keep the rug for a different location. Lahome decor was very easy to work with and easy to get in touch with.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

These carpets are beautiful!!!!

These carpets are beautiful! I can't wait to get my carpet and display it in my living room. My initial delivery was not a success. My package was taken from my property, but customer service was easy to work with. They were honest and very accommodating. Great company!!

23 March 2026
Unprompted review
Rated 4 out of 5 stars

I ordered my rug over a month ago

I ordered my rug over a month ago, Emailed customer service twice, finally got my rug yesterday! Love it and would recommend ordering!!

23 March 2026
Unprompted review
Lahomedecor logo

Reply from Lahomedecor

Dear Shelly,

We're so sorry to hear this—and we completely understand your frustration. 😔

We respond to all emails within 24 hours on business days, so it's possible our replies ended up in your spam or junk folder. Please double-check there. If you have any further questions, please reply directly to our email and we’ll provide immediate assistance. Have a good day.:)

Rated 5 out of 5 stars

Good company, good product

The rug I ordered was exactly as described, but the pattern was just too busy for the space. I immediately contacted Lahome about returning, fully expecting to be out the money I’d paid. Jen in customer service replied and was extremely helpful. I can’t remember the last time I’ve received genuine customer service - will be recommending this company.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service!

We ordered a rug for our living room that unfortunately never made it to our apartment. I contacted the company and they were very helpful in assisting me with my troubles and offered to send a new rug to us! We are very thankful for the speedy responses and fast shipping!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Beautiful designs and very nicely made. There was a shipping delay but customer service responded quickly and was very transparent. I would definitely order from them again.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

excellent!

The customer service I received when my rug was not delivered was fast, responsive, and super helpful. I feel like those things are usually a pain in the butt, but this was no hassle at all. I have wanted this rug for years, I love it.The design is so pretty, I can’t wait to put it in my home!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Various rugs for each season

I had the Christmas rug and liked it do I purchased 2 others as the holiday was over!!
Easy to wash. So I just now order 2 “insect” 2x3 rugs for my kitchen for spring, summer and fall. Then back to Christmas!!!Like the none slip backing

20 March 2026
Unprompted review

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