Recently ordered a set and curious as to if anyone could give some insight on their shipping experience with these guys? I am aware of the overseas shipping as well as the estimated shipping date, can... See more
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Review summary
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I had an incredibly positive and productive experience with Anxhela from the Lace & Lush customer service team. I needed to replace my items due to sizing issues and it was dealt with quickly and ki... See more
Company replied
First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more
Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅 Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a ri... See more
Company replied
Company details
Written by the company
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contact info
Netherlands
- laceandlush.com
4.0
Great
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lovely designs and fit
Lovely packaging, love the washing instructions, love the variation in styles. Great fit
2 March 2026
Unprompted review
The georgina set feels really soft and…
The georgina set feels really soft and supportive. Definitely one of my better online purchases.
9 February 2026
Unprompted review
flattering fit right out of the box
The sasha set looks just like the photos. Really flattering fit.
28 February 2026
Unprompted review
way better than i expected and now on repeat
My liaza leopard bodysuit arrived neatly folded with no creases. The fabric feels smooth and breathable and the print looks bold but tasteful. Delivery took around three days which felt super quick. Definitely one of my favorites now.
13 February 2026
Unprompted review
Very happy
Amazing products, good quality, looks very nice in person. Reasonable price for lingerie. Shipping took a long time. Will def order again
6 March 2026
Unprompted review
Great product quality.
1 March 2026
Unprompted review
Excellent quality and service
Excellent quality and service. Fast delivery
3 March 2026
Unprompted review
Great
Easy to navigate website. Lots of communication with shipping and delivery updates. Beautiful and comfortable lingerie
9 March 2026
Unprompted review
Ordered wrong size
Ordered wrong size
The staff were very helpful and got the right size out straight away
Very pleased with the after service
Well done
2 February 2026
Unprompted review
I feel as though I’ve paid an…
I feel as though I’ve paid an extortionate price for something that’s made in the same factory as Shein..
The quality was pretty shocking and in comparison to my actual underwear sets from Shein I’d say they’re using the same stock. The only difference being the rip off prices..
16 February 2026
Unprompted review
Reply from Lace & Lush
Thank you for your feedback.
We are very sorry to hear that you are disappointed with the quality of the items received. This is certainly not the experience we aim to provide, and we take comments like this seriously.
To better understand your concerns and properly assess the situation, we kindly ask you to send us an email including clear photos of the items and the specific quality issues you mentioned. Once we receive the images, we will carefully review everything and work with you to offer an appropriate solution.
We appreciate the opportunity to look into this for you.
Kind regards,
Lace & Lush
Everything was great, except the box I paid for
Bought a set for my wife and she loved everything about it. From the color to the fit, everything was great (she looked even better than I imagined). The product quality is great and comfortable (she says) but my only complaint is that I bought the box they offer and it came all dented and ripped. Not entirely their fault but the box quality is kinda low. If they could make either the packaging better, or the box a little better quality that would be nice.
26 February 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your kind words — we’re truly happy to hear that your wife loved the set and that the fit, color, and comfort met your expectations. That means a lot to us.
We are sorry to hear that the gift box arrived damaged. Unfortunately, packaging can sometimes be affected during transport, which is of course disappointing — especially when it is meant as a special gift.
We have refunded the box for you, as we agree that it should have arrived in proper condition. We also appreciate your feedback regarding the packaging quality and will take this into consideration for future improvements.
Thank you again for your honest review.
Kind regards,
Lace & Lush
Longer delivery not so great packaging.
The products do take a little longer to come but the material and quality is beautiful. I have ordered from this site a few times and haven't had any issues what so ever on the actual items itself .I do think tho the packaging could be a bit better for the money that you spend and you get it squashed in a plastic bag .
16 February 2026
Unprompted review
Really poor quality
Really poor quality — I’m very disappointed, as it doesn’t match the price at all.
I bought 5 sets and they don’t fit well on the body, are made of cheap synthetic material, and just look cheap — not something I will end up using.
It looks like something you can buy for 1/10 of the price on sites like Temu.
I’m very disappointed with my purchase and cannot recommend others to buy from here.
17 February 2026
Unprompted review
Reply from Lace & Lush
Thank you for your feedback.
We are truly sorry to hear that the items did not meet your expectations and that you are disappointed with the quality and fit. This is certainly not the experience we want our customers to have.
We would also like to mention that we have not received any message from you through our customer service so far regarding these concerns. We genuinely encourage you to contact us directly and include clear photos of the items and the issues you described.
Once we receive your email and review the images, we will carefully assess the situation and do our best to offer a suitable solution.
Kind regards,
Lace & Lush
Perfect fit and service … excellent and…
Perfect fit and service … excellent and highly recommended
22 February 2026
Unprompted review
God oplevelse
Good price, Quality product and delevery as promised.
17 February 2026
Unprompted review
Poor quality garments cheap material…
Poor quality garments cheap material sizes are very small waited weeks and weeks and weeks for delivery don’t waste your money.
22 February 2026
Unprompted review
Reply from Lace & Lush
Thank you for sharing your feedback.
We are sorry to hear that you were disappointed with the quality, sizing, and delivery time. This is certainly not the experience we aim to provide.
In order to better understand your concerns and work together towards a suitable solution, we reached out to you via Trustpilot requesting additional information about your order. Unfortunately, we have not received a response so far, which means we are currently unable to review the situation further.
We would genuinely appreciate the opportunity to look into this for you. Please feel free to reply to our previous message or contact us directly with your order details so we can assist you properly.
Kind regards,
Lace & Lush
I’m very happy with my purchase
I’m very happy with my purchase. The lingerie is beautiful, the quality is excellent, and the fit is perfect. The material feels comfortable and well-made, and everything looks exactly as described.
The ordering process was smooth and straightforward, and the delivery was fast and reliable. Everything went perfectly from start to finish.
I would definitely order again and highly recommend this company.
17 February 2026
Unprompted review
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