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product ordered 11/2, received e mail "on it's way" with Evri tracking link 14/2. Chased customer service who told me "package is currently in transit" on 19/2. And today 22/2 Evri tracking link still showing they are "expecting" the parcel. This makes two of us!!

Shockingly Ignorant
After realising they'd charged £9.96 postage, saw no mention of postal charges earlier.
Identical, same product,same brand,one third of the price I was being charged.
Cancellation was requested minutes after purchase.
Amazingly got a reply this morning day's after contacting them again saying it was too late,order processed. Contact them again after delivery.
Customer service is certainly minus.

Misrepresented a rebranded inferior product which they sell at a premium price. I purchased speakers which are available at Temu for 10% of the price charged by this unscrupulous organisation. They display no moral compass in their dealings. Stay clear at all costs.

Total scammers - bought Modufocus glasses for 5 x they are advertised elsewhere (found out later you can buy though Amazon for $12 under a different name) - supposed to replace your glasses with a dial that adjusts for near and far vision - totally useless - had to throw away. Would give a negative score if I could. Paid a whopping $144 for nothing. Stay away.

Disgusting. I ordered a car vacuum cleaner and it was worse than useless. There is maybe enough suck to pick up a tissue!

I ordered a dashcam from this company via the ihealthpro website. When it became apparent that the order would not be despatched in time for Christmas, I attempted to cancel the order, but was told it was too late to cancel. Nevertheless, it still took 2 weeks for it to be despatched. I was offerred a partial refund to compensate for my trouble but, needless to say, this never materialised.

When the camera did arrive, it was clearly very cheaply made and not at al what I thought I was ordering. To make matters worse, the picture quality is terrible so the thing is next to useless.

Many exchanges with their hopeless customer service have failed to resolve my problems so I am writing this off to experience, but please don't make the same mistake as me.

Terrible...don not order anything from these people! I wish I'd seen these reviews before I ordered. I ordered a Clean Steam Pro vacuum robot on the 4th of December 24 and am still waiting ( it's 25th of January now). I've sent several emails enquiring as tracking information is stagnant and I keep hearing lame excuse after lame excuse. Asked for cancellation and refund but they refuse. This is an absolute scam!

If I could give no stars I would ,worst customer service ever

I foolishly ordered 2 of these (1 for me and 1 for my daughter, for Christmas). I later saw IDENTICAL Hydrogen water bottles on heaps of other sites for WAY cheaper. But anyway, I figured what's done is done. So when my bottles arrived, I unpackaged mine, washed it and began to use it. I ordered them on 4/11/24. They arrived from CHINA on 13-11-24. On 22-11-24 my hydrogen water bottle began only working for a few seconds before it would turn itself off (it's supposed to go for 3mins). I have contacted their Customer Service to request a REFUND. I will update this review after I have heard back from them, but in the meantime my advice is to go from a reputable AUSTRALIAN company (like I thought Life Water was).

Horrible experience. Was browsing the Lifewater Hydrogen water bottle, added to cart, not ready to check out as I wanted to know the shipping costs. But it kept prompting to go "next" to see shipping costs. Next thing you know, the page freezes, and you have been charged! I immediately wrote back to cancel and they refused. It's a scam! I tried calling them too! Website says Australian company, but that's all a lie! They refused to let me cancel and asked to wait for delivery, and then request for a return and refund, of which I then have to pay for shipping TWICE! And apparently the return shipping is to China (so much for Australian company) which will cost too much to return! Do NOT get trapped!

Bought a pair of Bone Conduction Headphones.
Would not recommend this company to deal with - when products take forever to arrive they try to suggest that the products are on their way when the Tracking Information says otherwise. I tried to cancel the order and they wouldn’t let me. Then when they do arrive there is no instructions on how to pair them.
I should have gone for Aftershokz

I bought a Smartwatch, a transaction that I cancelled within 10 minutes.

I received an email that told me the contract had been cancelled and that no money would be taken from my account.

Nevertheless, the money was taken from my account and an email was received telling that the watch had been dispatched.

I complained, giving full details.

I received a reply saying that it couldn't be cancelled now. It did not acknowledge what their previous email said.

Their response was completely inadequate.

I will edit if the situation changes