Lab3l Ltd Reviews 

162
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered my product on April 21 and still not haven’t got the product - deposit contacting customer service twice there has been no reply - highly disappointed

Rated 5 out of 5 stars

Excellent products, I’ve got hoodies, trackies, T-shirts - probs some other stuff too that I’m forgetting. My orders have all arrived super quickly, the items are all incredible quality and fit great.... See more

Rated 5 out of 5 stars

I received the hoodie today good quality material thick and soft really liked the Label on the back. My son has been asking for this hoodie and matching joggers they were sold out hope you'll get them... See more

Rated 5 out of 5 stars

I love all the clothing I buy from lab3l. The customer service is very professional and helpful. I received a pair of defective pants that I cannot even wear, but they sent me out a new pair right awa... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

Not Just A Label


Contact info

  • Kingswood Avenue 124, NR8 6UW, Taverham, United Kingdom

  • lab3l.co.uk

3.8

Great

TrustScore 4 out of 5

162 reviews

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3.8

All reviews

(162)

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Rated 2 out of 5 stars

Kept returned goods and provided no refund

Ordered a hoodie and matching sweatpants, they turned up on time but were a bit big, so I returned them, items tracked and delivery to them was verified but was given no refund, no communication at all, used the contact form on their website to ask what was happening, provided the tracking and no response either. They've kept the returned goods and kept the money. Abysmal customer service.

edit: after posting this, and a month after returning the item I have now been given a refund.

17 December 2021
Unprompted review
Rated 1 out of 5 stars

I am giving a one star review simply…

I am giving a one star review simply based on customer service. I received my order in a timely manner and the sweatshirt is good quality but I received the wrong size. Two sizes smaller than what I wear so I can’t really wear it. I’ve reached out multiple times and have been ignored. I sent proof of order as well as a picture of the sweatshirt showing the wrong size. It’s a shame they can’t be bothered to correct their mistake.

10 August 2021
Rated 4 out of 5 stars

The delivery was good

The delivery was good. I paid for one or two days and it was in my house in two days. The sizes were also correct (I chose M and L), but they didn´t fit like I thought they would. I will try to return at least size L. Nevertheless, great job, keep it up lads.

14 July 2021
Rated 1 out of 5 stars

Delay in delivery

I still havent got the order. They cancelled my first order apparently because DHL lost it. I told them to process the order again which they did with 2 items less because they were out of stock and gave me a refund. I was told that I will receive the rest within a week but no news yet

8 June 2021
Rated 1 out of 5 stars

Not received anything! Poor service!

Ordered a t shirt last Monday and it makes you choose the 1-3 days shipping as the only option which you have to pay extra for. It is now Tuesday the following week and I still have not received anything. Technically by law it should be refunded as I have paid for a service you advertised but did not provide. Emailed customer support 3 times but nobody replies. Looked into the company a bit more as it seems amateur at best and it turns out it is owned by some guy called Joss Mooney - Instagram influencer starting his own brand to milk his audience. No wonder why they don’t reply! Won’t be ordering from these guys ever again! Shockingly poor service and I’m not expecting much with the quality of your service is this poor!

11 May 2021
Unprompted review
Lab3l Ltd logo

Reply from Lab3l Ltd

Hi Rony,
I understand your frustration at not receiving your t-shirt in time, I have come back to the email you sent but I did just want to touch on a couple of points here though.

The 'express' delivery is our standard delivery and not something people pay extra for. It's just our standard 1-3 day delivery time window we give for the UK.

I also can see that you emailed us once on Saturday, which we responded to today. So I apologise as this should have been picked up and responded to on Monday.

The other points in this review are your opinion and we must respect them.

Rated 1 out of 5 stars

Good quality clothing but sent me the…

Good quality clothing but sent me the wrong item and haven’t replied to 2 emails asking for a refund or exchange.

1 May 2021
Lab3l Ltd logo

Reply from Lab3l Ltd

Hi Martin, sorry it took 2 emails to get back to you. I hope however you were pleased with the outcome and we will make sure we're better in the future at checking orders.

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