Only giving an extra star for fast delivery. Other than that their customer service needs a lot of work. Mostly you are met with a WhatsApp bot. Site is not updated and orders are frequently cancelled... See more
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Reviews shaping this summary
My order was collected by the courier from Laam on the 5th March the tracking has not updated since the 7th March it still in Pakistan. I contacted Skynetworldwide the courier and the said its... See more
Company replied
The parcel hasn't been shipped on the day its supposed to be shipped. I've tried emailing and contacting via WhatsApp and still haven't received a response.
Company replied
Company details
Written by the company
LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle, and luxury brands under one roof where global customers can shop what they want under the banner of LAAM. A user-friendly platform that helps you browse through over a thousand products in a matter of minutes.
Contact info
2.2
Poor
3K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Stay away from this website
Stay away from this website! Absolutely worst quality clothes and when you reach out to the customer service, they keep saying the same thing.
I did get refund for some of my items, but the other items, they refused. They sent me wrong earings and I've been asking for a refund and there's no response.. Don't order from them..I would upload pictures if there was an option to show what kind of clothes they've sent me.
21 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We are truly disappointed to hear about the experience you’ve had — this is far from the standard we work hard to maintain.
We want to let you know that we have reviewed your complaint and refund for the concerned items has already been processed accordingly. Though, we have processed full refund for the wrongly delivered earrings but our team is also looking into the matter of the incorrect earrings to ensure this doesn’t happen again.
If there’s anything still unresolved or if you need further assistance, please reach out to us directly — we’re here to help.
Thank You!
Regards,
Team LAAM
Poor Quality dresses not as shown in…
Poor Quality dresses not as shown in web, fitting and size issue for kids girls dress, poor customer service response only after 24hours or may be late, what mentioned on site is not relevant on site saying 14days easy return or refund but actually when u try they will find excuses and refuse to return. Even tag stitched outside cloth justifying as perfect and refusing to refund or return. Specially international orders. However each item u will find very easy return and refund bit doesn't exist they will never return or refund will give u different different excuses. Management is not good at all no accountability even writing to management is of no use as they all involve it seems like as per my experience. Trying to sell as much as possible with no care for customer service or satisfaction.
13 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry to read that you’ve had such a disappointing experience — this is not what we want for any of our customers.
We want to assure you that we are committed to resolving your concern. However, while addressing any complaint, certain product details are required so we can verify the issue and take the right action. Unfortunately, we have not received the necessary information from you, which has made it difficult for us to validate and close the complaint properly.
Our support team is already in contact with you and has been requesting the required details. We kindly ask you to share those so we can investigate the matter fully and assist you as soon as possible.
We appreciate your cooperation and look forward to resolving this for you.
Regards,
Team LAAM
Would be verging on 3.5 stars ….
Would be verging on 3.5 stars ….
Fast delivery to UK less then 5days with updated WhatsApp messages ✔️
5 suits ordered, 3 of which are as described and look wow on ❤️ £40 velvet 2 piece is stunning, animal print Kurta with trousers £18 looks exactly like photo and then I purchased a black Farshi salwar kameez to wear with a silk printed duppatta I had at home. This looks great, I have an upgraded outfit for £10
4th suit was a cheap co ord and I expected a not so great outfit however a good fit bad material with poor stitching.£11
5th suit was absolutely gorgeous in photos describing it as fully lined and embroidered. In fact it’s thin material no linning and no embroidery, it smells so bad as the dupatta has paint work on it and it’s not attractive
This outfit can not be worn! £26
All outfits were purchased during 11:11 at discounted prices.
Lesson learnt I will not purchase from LAAM again.
I should have read the reviews before ordering
17 November 2025
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing such a detailed review — we’re glad to hear that some of the outfits met your expectations, but we’re truly sorry that a few items fell short. You deserve a consistently great experience, and we’re here to make that happen for you.
To look into the issues with the two outfits that didn’t meet the described quality, please share your order number so we can review the details and assist you right away.
We appreciate your feedback, and we’re committed to improving your experience with us.
Please know that we’re here to make things better and ensure you feel confident shopping with LAAM again.
Thank You!
Regards,
Team LAAM
There customer service is not good…
There customer service is not good every time I ordered dress they never deliver in one time and then they put refuse to deliver but driver never come to our house , this time I ordered in 11 11 sale same this they do them I email them they said 2 business days , but never deliver them I email them they said oh place an another order but another order price is more than sale price so I have to pay more, I'm still waiting for my order and they are even bother to reply me to adjust the price and deliver .my order number 20871691 I delivered today and charge me extra 700 for no reason originally 7000 and they charge me 10,000
13 November 2025
Unprompted review
Reply from Laam
Dear Customer,
You shouldn’t have to go through this — and we’re genuinely sorry that you did.
To help us resolve this properly, please share your order number so we can immediately check the delivery details with our courier partner and get this sorted for you.
We are ready to assist you as soon as we receive your order details.
Regarding sale pricing, we run different campaigns throughout the year to offer our customers the best possible deals. Our Blessed Friday campaign has just started from November 24, 2025 to November 30, 2025, and you can take advantage of the ongoing discounts during this period.
Thank You!
Regards,
Team LAAM
horrible customer service
I placed an order on 16th november (LAAM-20849621) and they claim express shipment within 24 hours. It has been 3 days now and my order has not been shipped. I have been trying to get in touch with them via whatsapp, instagram, email, everything. They just dont answer. I dont even know if and when my order will be shipped.
Horrible customer service
Update: It has been 5 days and order is not dispatched yet, where they claim instant dispatch. Customer service is of no use as well. Total harassment
Update: 25 november. They gave me a useless tracking ID 4 days ago. The parcel is still at their warehouse. Place my order 10 days ago with no sign of shipment yet. Customer service is slow, unresposive, untrained. Feel totally drained and scammed
UPDATE: 4 december. still havent recieved my order
16 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We are really sorry for the inconvenience you faced — this isn’t the experience we want for you.
For specific countries, the KYC verification process can take a little extra time, but the delay in your case was certainly unusual. Our team is already looking into what went wrong.
Our support team is already connected with you to ensure everything moves smoothly from here.
Again, we are so sorry for the dissatisfaction you have expressed while using our service.
Thank You!
Regards,
Team LAAM
I order 8 products from laam worth usd…
I order 8 products from laam worth usd $155 9th November and 17th i received a parcel from laam when i open there is totally different products also there written goods worth usd $101 i receive i try to contact through email and WhatsApp with all the prove and photos but never get any reply yet totally scam.
17 November 2025
Unprompted review
Reply from Laam
Dear Customer,
Thank you for bringing this to our attention — receiving completely different items than what you ordered is absolutely not the experience we want for any of our customers, and we take this very seriously. What you described is extremely unusual, as receiving an entirely incorrect parcel is rare.
We sincerely regret for the delay in getting back to you; our team has been handling a very high volume of queries following our recent campaign, which has unfortunately slowed down our response time.
We have already reached out to you via email requesting a few necessary details so we can investigate this quickly and arrange a proper resolution. Please share the requested information at your earliest convenience — once received, we’ll make sure this is sorted without any further delay.
Thank You!
Regards,
Team LAAM
Products good, VERY bad customer service
The products are good but the customer service is not so good, for the reasons below:
1. They are unable to provide any refunds to North American consumers
2. Their refund policy is highly variable and often includes only 15 to 20% price adjustments, which is meaningless if the entire outfit is horrendous, see through, different color, or poor stitching or stains;
3. They do not respond to emails nor WhatsApp messages -- I sent about 4 to 5 and no response.
4. They do not provide timely responses.
5. Their online refund system is a failure, it will not allow more than one image to be uploaded due to limits.
Update:
I got contacted by LAAM customer service and they did absolutely nothing about my concerns and sent the same exact instructions to attempt online “raise an issue” despite it being rejected and not working, but after an additional two emails and WhatsApp messages, I got a response, hence updating back from one star ⭐️ to two stars ⭐️
15 November 2025
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your thoughts with us. While we are happy to know you loved the products, we’re genuinely concerned to hear that your experience with our customer support fell short — that’s not the standard we aim for.
Due to the overwhelming response from our recent promotion, our reply times have been slower than usual, and we truly appreciate your patience.
We would really like the chance to turn this around. If you could share the details of your concerns with us on +92 316 7776158 via WhatsApp, our team will review them thoroughly and assist you further.
Thank You!
Regards,
Team LAAM
SCAM! Poor material quality! Terrible stitching and horrible fitting! Please Avoid
Ordered some clothes online last week, got the order today, terrible quality on the fabric , very bad stitching, the sizing doesnt make sense! I wear medium and ordered XL as i had a feeling they would cause and issue and XL is not even fitting! And the items are totally different to how they are shown in pictures! The material is paper thin! See through! I have msgd them on watsapp and nothing has been done! I wish i had read the reviews before ordering! Please people avoid this company! They are a scam!
17 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We are really disappointed to know that this happened, and we want to make things right for you as quickly as possible.
Please note that size charts are available for all outfits on our website to help customers choose the most accurate fit based on their measurements. We would really appreciate it if you could share your order number with us at +92 316 7776158 via WhatsApp so we can look into this and work on resolving the matter for you.
Due to the overwhelming response to our recent 11.11 campaign, our customer support team has been experiencing a high volume of queries, which may have caused delays in replying. We sincerely apologize for this and please know that we are committed to addressing your concern as quickly as possible.
Thank You!
Regards,
Team LAAM
No contacts from customer service whatsoever 😢
My previous experiences with Laam were very positive.
This is my 3rd time order and this time they are not shipping my products.
No updates nothing, contacted via whatsaap, no one even seen my messages. I have emailed them no one even replied.
Is it complete scam this time?
I have paid a large amount of money.
My order number is 20815406.
Update on 17/11/2025
Just to let everyone know that they replied my email and what's app message.
They have posted the parcel and sent a tracking details. Hoping for the best.
Once I received and happy with the product, I will come back and give you five star.
Though my previous two experiences were 5stars.
Hope for the best.
26/11/2025
I am here again to inform you guys I received my parcel.
I loved all the clothes that I have received. It came exactly same as in the description but one came even better than the description and pictures.
Here you go I will continue to shop at Laam.
You deserve five star 🌟 🌟 🌟 🌟 🌟
Thanks Laam group
11 November 2025
Unprompted review
Reply from Laam
Dear Customer,
Thank you for taking the time to share your feedback, and we genuinely appreciate your loyalty to LAAM. We’re truly sorry that your recent experience didn’t reflect the standard you’ve come to expect from us.
Due to an overwhelming response to our 11.11 campaign, our team has been handling an unusually high volume of customer queries, which has unfortunately caused delays in both responses and dispatch timelines. We sincerely apologize for this experience.
We are pleased to inform you that your order has now been dispatched, and the tracking details have already been shared with you via email.
If you need any further assistance, please feel free to reach out — our team will be happy to help.
Regards,
Team LAAM
Avoid at all cost
⭐ 1 Star
Extremely disappointing experience with Laam.
I ordered clothing that looked completely different from what was shown online — poor quality, defective stitching, and nothing like the advertised photos. When I contacted customer service, I was told they strictly won’t accept returns after 14 days, even though the order was taken abroad and I couldn’t physically return it within that window.
They have no proper customer support, no phone number, only a WhatsApp chat where they keep giving the same copy-paste responses with no real help. For an international brand, this is unacceptable.
This feels like a scam-like operation where customers are left helpless if the product is faulty. I will never shop from Laam again, and I strongly advise others to think twice before ordering.
Totally unprofessional, rigid policies, zero responsibility for defective products.
16 November 2025
Unprompted review
Reply from Laam
Dear Customer,
Thank you for taking the time to share your feedback, and we are genuinely sorry to know about your experience.
At LAAM, we encourage all customers to report any issue within 14 days of delivery, as this helps us review and resolve concerns promptly. However, we do understand that situations vary, and in cases where a customer is unable to report the issue within this time, we do make exceptions. For local (Pakistan) orders, we often call the item(s) back to our warehouse and process a refund, even if the concern was raised after the standard window.
That said, for orders that are delivered locally and then taken abroad, we regret that we are unable to facilitate returns. This limitation is clearly mentioned on our website ( https://laam-help-center.super.site/return-exchange-policy ), as we cannot request returns from overseas due to the high risk of parcels getting stuck at customs—something beyond our control. We understand this can be disappointing, but it is a policy in place to avoid complications and ensure smooth processes for all customers.
We take product quality concerns seriously, and your feedback will be shared with the relevant teams for review.
Again, we regret for all the inconvenience caused to you.
Thank You!
Regards,
Team LAAM
FRAUD AND NO CUSTOMER SERVICE
Do not purchase from this company.. Just because it’s cheap doesn’t mean they’re great.
I ordered two outfits one got cancelled and the other got delivered with no proof of where it was left
The DPD driver literally put receive by DFG and I have no clue who that is
The picture of the proof is literally just a picture of the parcel..
The worst thing is I have been contacting the company via WhatsApp and email continuously everyday since the item showed delivered it’s almost been three weeks and not a single person has got back to me
I am not left with no item and my money has been taken..
And to top it off I was supposed to wear the outfit this weekend for an event
I am so annoyed and will NEVER order from here again.
I am not giving up and will keep messaging them until I get a response
Horrible company.
6 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We regret that your experience was negatively impacted, and we sincerely acknowledge the frustration this has caused.
Please know that we are already in contact with the courier to obtain a valid proof of delivery, as the information provided so far is insufficient and does not meet our standards. We will continue following up until this matter is fully resolved.
Additionally, due to an overwhelming response to our 11.11 promotion, our team has been handling an unusually high volume of customer queries, which unfortunately caused delays in our responses. Again, we regret that your experience was negatively impacted.
Thank You!
Regards,
Team LAAM
International buyers - be aware
Just had my order cancelled for the 4th time with no explanation whatsoever.
Customer support has become non-existent. I haven’t received any response to my last message from 2 days ago. Even when you do get a response, it’s always a slow, nonchalant and generic response that does not even address your concerns.
If you’re an international buyer, thread with caution. LAAM seems to be facing major stock issues, displaying items that are either sold out or non-salable. You may fall for the “flat shipping fee” and bundle your orders only to have them cancelled and shipped without any regard or concern from the team.
14 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We are genuinely sorry to know about your experience with us. This is far from the experience we aim to provide, especially for our international customers.
Due to the overwhelming response to our 11.11 promotion, we have been receiving an unusually high number of customer queries, which may have caused delays in responding to your messages. We sincerely apologize for this.
Please note that every order goes through a strict quality check before dispatch. If an item does not meet our quality standards, we do not ship it to avoid any disappointment. Such items are also removed from the website to prevent any further inconvenience for customers.
Additionally, cancellations can sometimes occur due to technical issues on the platform, where we may be unable to proceed with the order despite it being placed successfully.
We would really like to review what happened with your orders and provide you with a clear explanation. It would be extremely helpful if you could share your order number with us at customercare@laam.pk so our team can investigate this further and assist you promptly.
Regards,
Team LAAM
I wish I could give it 0 starts
I wish I could give it 0 starts. I ordered 27 items on 13th October 25 and received the order by 20th October 25 but 6 items were torn, damaged and faulty. I messaged them and they asked for time to check with the brands and it has been 3 weeks now and they have stopped replying to my messages. I have been messaging since 21st Oct 25 since I opened the package but still not being resolved. This is theft and I will never order from them again if they don’t resolve the issue and refund me for those damaged items. I have been messaging everyday and they are just ignoring. So disappointing and I feel cheated.
20 October 2025
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry for all the dissatisfaction you have expressed while using our services.
We have reviewed your case, and we can see that a full refund was already processed for one of the outfits. Additionally, our team did provide you with a proposed resolution for the remaining items, but we did not receive your confirmation to proceed, which may have delayed the process.
That said, we want to ensure that your concerns are addressed properly. We are reopening and reviewing your case, and one of our support team members will be reaching out to you shortly to revisit the matter and work toward a satisfactory resolution.
Thank You!
Regards,
Team LAAM
App is legit but not user-friendly
It’s a legit site and the clothes are priced accurately. I’ve ordered multiple times. Most sales are limited to PK ONLY. You MUST read the descriptions for each product as sizing and details are unique for each item. Taking one star off because my experience with LAAM is that there is no support to return or refund, especially for US/CA so you must treat the sale as a final sale, don’t even bother with it otherwise. Another negative thing is their website/app has updated and although it’s looking cleaner you can no longer switch between brands or sizes easily. You have to go back to search for each brand specifically. Filters also don’t work properly. Extremely annoying. There is no proper algorithm so it’s very random suggestions as well.
9 October 2025
Unprompted review
Reply from Laam
Dear Customer,
Thank you for taking the time to share your feedback with us, and we truly appreciate your continued trust in LAAM. We're glad to hear that you find our products genuine and accurately priced, and we value your detailed insights.
We regret the dissatisfaction you've faced, especially regarding returns, website navigation, and filters. Your concerns are valid, and we are actively working on improving the overall shopping experience on both our website and App.
Please note that we do have a dedicated complaint-handling mechanism for our international customers. Since returns are not always feasible due to customs delays, LAAM takes full responsibility and often bears the cost to ensure customer satisfaction, offering compensation based on the evidence shared.
If at any point you felt that the resolution offered to you was not satisfactory, please let us know. We would be more than happy to review your case again and put things right for you.
Thank you once again for supporting LAAM.
Regards,
Team LAAM
Very bad quality not buy with them
5 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We’re really sorry to know about your experience — that’s certainly not the quality standard we aim to deliver. We’d love to make things right for you.
Could you please share your order details with us at customercare@laam.pk
so our team can look into this and assist you promptly?
Really looking forward to your response.
Regards,
Team LAAM
Love shopping from LAAM
Love shopping from LAAM. Have placed 5 orders and everything came on time with good quality.
5 November 2025
Unprompted review
Order from Canada
Order in Canada on Oct 20, got the order on Oct 28. No duty or customs. All 5 outfits were perfect. Been recommending LAAM to friends and family since.
1 November 2025
Unprompted review
Public Review / Warning to Potential…
Public Review / Warning to Potential Buyers
I’m sharing my experience to anyone considering purchasing from this company.
I placed a large international order
Order 20679900
followed by a 2nd one
Order number :
20691632
Followed by a 3rd order
Order 20733107
Unfortunately, several of the items I received were not as described — the fabric and overall appearance were very different from the images shown on their website
The items were unused and only opened for inspection, yet when I contacted customer service with clear photos showing the issue, I was told that “no defect could be seen.”
I was then asked again to provide “live photos,” even though fabric texture and material quality cannot always be properly shown in pictures.
This repeated back-and-forth through whatsapp and email to customer care ,
has caused significant inconvenience and I have missed my refund window entirely. Despite cooperating fully and providing all requested evidence, the company has refused to issue a refund or fair resolution.
As an international buyer, I expected honesty, quality, and fair treatment, but instead I’ve received poor customer service and lack of accountability
Be cautious before placing an order. The items you receive may not match the online photos, and getting a refund or resolution is extremely difficult.
This has been a disappointing and frustrating experience.
Im still waiting for a refund or compensation from the company .
22 October 2025
Unprompted review
Reply from Laam
Dear Customer,
We are sorry to know about your experience. Please note that LAAM only sells 100% original and genuine products, sourced directly from the respective brands and designers.
As part of our standard process, we requested you to share images highlighting the issue, which you kindly did. However, after careful review, no defect or discrepancy could be identified in the photos provided.
If there is any specific concern that you would like us to review again, please share clear images highlighting the exact issue at customercare@laam.pk
Kind regards,
Team LAAM
They are purely a Scammer..
They are purely a Scammer... If you place an order, and if they cancel it, they will email you to say that they have refunded you. But, actually, the money will not be deposited into your account. No war to communicate with them. The only option was to email them, I emailed them, but no response.... My $600 has been robbed by Laam. Dear Customer, please, please, please do not trust them... they are super scammers..
5 October 2025
Unprompted review
Reply from Laam
Dear Customer,
We are sorry for your experience and understand how concerning this must be. At LAAM, all refunds are processed systematically through secure channels, and customers are provided with proof of refund whenever such concerns are raised.
To help us review your case and assist you further, please share your order details with us at customercare@laam.pk
Our team will promptly look into it and ensure this is resolved for you.
Kind regards,
Team LAAM
Do Not Buy from LAAM
I purchased an outfit from Laam that arrived defective, and I immediately contacted their customer service for a full refund. Rabia Arshad and Muhammad Nauman were handling my case. Despite providing clear evidence of the defect, they refused to take any action. Their response was completely unprofessional and shows that Laam does not care about customers at all. A brand that sells low-quality products and ignores legitimate complaints is not trustworthy. This experience has been extremely frustrating and disappointing. I strongly advise everyone to AVOID LAAM – save your money and time!
23 October 2025
Unprompted review
Reply from Laam
Dear Customer,
We are sorry to know that your experience and truly regret the inconvenience caused. We always aim to ensure that every concern is handled with care and fairness. After reviewing your case with our relevant team and performing a detailed quality check of the returned item, your complaint was resolved in accordance with our policy.
However, if you have any additional questions or require further assistance, please don’t hesitate to reach out to us at customercare@laam.pk
Regards,
Team LAAM
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