Only giving an extra star for fast delivery. Other than that their customer service needs a lot of work. Mostly you are met with a WhatsApp bot. Site is not updated and orders are frequently cancelled... See more
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My order was collected by the courier from Laam on the 5th March the tracking has not updated since the 7th March it still in Pakistan. I contacted Skynetworldwide the courier and the said its... See more
Company replied
The parcel hasn't been shipped on the day its supposed to be shipped. I've tried emailing and contacting via WhatsApp and still haven't received a response.
Company replied
Company details
Written by the company
LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle, and luxury brands under one roof where global customers can shop what they want under the banner of LAAM. A user-friendly platform that helps you browse through over a thousand products in a matter of minutes.
Contact info
2.2
Poor
3K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Pathetic experience.I ordered 1 month…
Pathetic experience.I ordered 1 month before Eid mine and kids dresses and jewellery from LAAM.And they have cancelled the order just 2 wk before Eid .Its very disappointing when u live overseas and trust these companies to deliver your Eid dresses.
3 March 2026
Unprompted review
Reply from Laam
Dear Customer,
To begin with, we are so sorry for all the dissatisfaction you have expressed while using our service.
During a comprehensive bulk quality inspection of our jewelry items, we identified that certain pieces did not meet our required quality standards. In order to ensure that we only deliver products that meet our commitment to quality, we have had to proceed with the cancellation of these items.
We sincerely apologize for not being able to fulfill the delivery of these shipments. Please note that the refund for the cancelled item(s) has already been initiated and will be completed within 3 to 5 working days to your original payment method.
We truly regret the inconvenience caused and appreciate your understanding.
Regards,
Team LAAM
It’s been 7 days and they have yet to…
It’s been 7 days and they have yet to ship my package. My order number is 21354251. I contacted multiple on WhatsApp and yet to know any information on my order.
2 March 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for all the inconvenience you have gone through.
Please know that there was an unexpected delay in dispatching the order, which is something unusual, and our teams have been working 24/7 to resolve the situation and clear all pending shipments as quickly as possible.
We are truly sorry that you had to proceed with the cancellation. Please note that your refund has been initiated and will be completed within 3 to 5 working days to your original payment method.
We genuinely regret the inconvenience caused and appreciate your patience and understanding.
Thank You!
Regards,
Team LAAM
I have placed an order order no
I have placed an order order no. 21402298 and it didn't give me an option to update my delivery address. After trying hard when I placed the order and payment went through, it again chose my old address and I couldn't change it. I also contacted laam customer service but no answer from them. Cancelled my whole order to place a new one again but no one contacted me.
1 March 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing you brief feedback. We would like to clarify that before placing an order, the App provides an option to select the delivery address in case multiple addresses are saved in the account. However, currently, the feature to edit or modify the delivery address after an order has been placed is not available on the App or website. We understand how important this functionality is, and please note that this is a feature we are actively working on to improve the customer experience.
We are also sorry to hear that you cancelled your order and did not receive a follow-up communication. This is certainly not the level of service we aim to provide. Our team will review this matter to ensure better support going forward.
Thank you!
Regards,
Team LAAM
Ordered five suites
Ordered five suites. The size is not what it’s supposed to be. It has come five times as big. I’ve reached out via email twice on the customer service platform five times no one is getting back to me. One of those do embroidery falling off.
20 February 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to learn about your experience.
To review the matter thoroughly and assist you accordingly, we kindly request you to share your order number with us. Once received, our team will investigate the issue on priority and guide you regarding the appropriate resolution.
We also apologize if you have not yet received a response from our support team. Due to a high volume of orders and inquiries, response times may be slightly affected; however, we are working diligently to address all concerns as quickly as possible.
Thank you for your patience.
Regards,
Team LAAM
My experience with this clothing brand…
My experience with this clothing brand was very disappointing. I placed an order through their website, but later found out that the website was not properly updated. The product I ordered was actually not available, which led to my order being canceled.
The most frustrating part was that the refund I received was not the full amount. A deduction was made from my refund, even though the issue was caused by their failure to update the website. Customers should not have to face a financial loss due to the brand’s mistake.
Overall, it was a complete waste of money and time. The brand needs to regularly update their website and ensure a full refund policy when cancellations happen due to their own errors.
27 February 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused due to the item being unavailable after your order was placed.
Please allow us to clarify that all international orders are charged and refunded in USD. In cases of cancellations, we process a full refund in the same currency (USD) to the original payment method. However, any difference in the refunded amount in your local currency may occur due to exchange rate fluctuations and bank conversion charges, which are determined by your bank and are beyond our control. We would never intentionally deduct any amount from a customer’s refund.
For more clarification, we request you to share with your order number so we could share the refund proof showing the full refund in your bank account.
Thank You!
Regards,
Team LAAM
Good Ordering Experience, But Issue With One Defective Dress
My ordering experience with LAAM was fairly good overall. The ordering process was smooth, and the package was delivered on time. The suits were nicely packed and received as shown online.
However, one of the dresses has a visible stain on it, which is disappointing. I have just submitted a complaint via email regarding the defective piece and hope to receive a prompt response and resolution soon.
19 February 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for taking the time to share your experience. We’re pleased to hear that your ordering process was smooth, your package arrived on time, and the suits were received as shown online.
However, we are truly sorry to learn about the visible stain on one of the dresses. Please share with us your order number f you need any further assistance against the complaint.
We appreciate your patience and the opportunity to make this right.
Regards,
Team LAAM
I placed an order on 24th February…
I placed an order on 24th February through Laam’s official website. I received the parcel today, but I am extremely disappointed with the quality of the fabric. It is not up to the standard shown online.
I have already made an online payment of approximately 29,000 PKR, and for this amount, the quality is very unsatisfactory.
I have also tried contacting your support team several times, but unfortunately, I have not received any response.
I kindly request you to please look into this matter and arrange a return and refund as soon as possible. I am very disappointed and expect a quick resolution.
Thank you.
26 February 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that the product did not meet your expectations.
Please note that our support team has already been in contact with you and has guided you through the return process. Once the items are received and inspected at our warehouse, we will proceed with initiating your refund.
We appreciate your patience and assure you that we are handling your case on priority to ensure a smooth resolution.
Regards,
Team LAAM
I am very disappointed about the…
I am very disappointed about the customer service. I ordered from USA and its showing ordered been issued 17 Feb and it is in Lahore from that day to till now 27 Feb. and now I am asking through what's app number as they provided, it is asking every time the order number and details and then no response. this is very first time I ordered , now I feel bad, why i trust pakistani online shopping site. As a Muslim i need to know about pakistani muslim people things. i feel really bad, they took my all money through their site business. now even they are not even replying back. this business should shut down . May Allah give them full Hedayat, not to play with people money, Ameen
26 February 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your feedback. We are truly sorry that your recent experience left you feeling this way. We deeply respect your sentiments and understand how important trust, honesty, and accountability are—especially within our shared values.
At LAAM, we strongly believe that the commitment we fulfill should be acknowledged fairly. As reflected in your previous orders placed on February 14 and February 15, 2026, both were delivered within the promised timeframe (by February 25 and February 26, 2026). This demonstrates our consistent effort to serve our customers worldwide in a timely and reliable manner.
Thank You!
Regards,
Team LAAM
Disappointed with my experience
Disappointed with my experience with LAAM
I placed an order with LAAM and paid £26.83, but my order has still not been delivered. There has been no proper tracking information, and their customer service has not provided any clear update about where my parcel is.
It’s very frustrating to pay for something and be left waiting without communication or support. As a customer, I expect transparency, timely delivery, and responsive customer care — unfortunately, my experience has been the opposite.
I hope LAAM improves their delivery process and customer support, and resolves my issue by either delivering my order or providing a full refund.
Poor communication
No delivery update
Unsatisfactory customer service
I cannot recommend ordering until they improve their service.
26 February 2026
Unprompted review
Reply from Laam
Dear Customer,
Please accept our sincere apologies for not being able to meet your expectations.
The delay and insufficient tracking information left you with no option but to proceed toward cancellation. This is highly concerning and this has been raised with the relevant authorities.
Kindly note that your order has already been cancelled, and the refund process has been initiated. The amount will be credited back to your original payment method within 3 to 5 working days.
Once again, we are truly sorry for this experience.
Regards,
Team LAAM
I placed order on 17th feb its not…
I placed order on 17th feb its not still shipped i have been chasing behind the order past few days but they said they will ship with in 24 to 48 hrs but its heen more than 3 or 4 days now still it has not shipped i am writing a comment here for the 2nd time regarding the same order i want laam to ship my order soon pls dont waste my time any more its been more than a week you guys just saying it will be shipped soon but nothing is happening doing nothing about my order this is my order 21293437 pls give me delivery soon as possible .
26 February 2026
Unprompted review
It was an amazing experience
It was an amazing experience, recieved all of my eid shopping in a week from lahore to adelaide australia. I was kept informed regarding the tracking of my parcel....
Strongly recommended
Really happy
25 February 2026
Unprompted review
I placed an order on 17 February 2026…
I placed an order on 17 February 2026…
I placed an order on 17 February 2026 and paid via credit card. It has now been an entire week, and I have not yet received any shipping confirmation or tracking details. When I attempted to reach out to Customer Service via WhatsApp, I was not provided with further details. I emailed their customer service team, but did not receive a response. It is very frustrating, and I will just go ahead and cancel my order if I don't hear back from a LAAM representative below.
Could you please provide an update on the status of my order and let me know when it will be dispatched? My order number is 21295054
24 February 2026
Unprompted review
Reply from Laam
Dear Customer,
To begin with, we are not happy at all with the experience you have gone through with us. This is something unusual – we are very honest about this.
Due to an unexpected delay in dispatching your order, we realize this unfortunately placed you in a situation where you felt the need to consider cancellation. Please accept our genuine apologies for this inconvenience.
There are a lot of things that we have learned during this whole situation, and we are aiming for instant execution to get this sorted.
Thank you!
Regards,
Team LAAM
Reply from Laam
Dear Customer,
We are so sorry for the dissatisfaction you have expressed while using our service.
At LAAM, we take such concerns very seriously and would like to look into this matter for you. We kindly request you to please share your order number and details of the issue so our team can investigate and assist you accordingly.
We look forward to resolving this for you.
Regards,
Team LAAM
Pathetic service!!!
Pathetic service!!!! (My order number: 21268180) i ordered because they promised they do deliver within 15 days even for international orders… now I’ve a big event coming up and all i am left with is the replies from their stupid chat bot, who cannot do anything except to greet you. I tried every way to reach out to them but they do not respond you back guys… be careful when ordering.
23 February 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for the dissatisfaction you have expressed while using our service.
Please note that your order has now been dispatched and is on its way to you. However, a few items from your order did not pass our quality inspection, and to ensure you receive only items that meet our standards, those pieces were not shipped. The refund for the unshipped items is currently being processed and will be completed within 3 to 5 working days to your original payment method.
Again, we sincerely apologize for all the trouble you have experienced.
If there is anything further we can assist you with, please feel free to reach out to us at customercare@laam.pk
Thank you!
Regards,
Team LAAM
Order number 21272300
Hello, I ordered on 14th February to Toronto Canada.and waiting for them to ship my outfits. My order number is 21272300.
It’s been 7 days no shipping yet, I have an event in 10 days. I am panicking please let me know about my order.
20 February 2026
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry for the unexpected delay in dispatching your order.
While reviewing your order with LAAM, we can confirm that 6 out of your 7 items have already been dispatched. Please note that our teams are working 24/7 to get the remaining item dispatched as soon as possible, and we are actively following up on priority to minimize any further delay.
We truly value your patience and understanding, and we are doing our best to ensure your order reaches you at the earliest possible time.
For any further assistance, please feel free to reach out to us at customercare@laam.pk
Regards,
Team LAAM
NO DELIVERY AFTER PAYMENT
Order #21253904 (Tracking #25004790841857) was placed as Cash on Delivery, but the receiver was asked to pay online with a promise of delivery within 2 hours. The payment was made, but it’s been over 2 hours with no delivery and no response.
Very unprofessional and concerning. I hope this issue is resolved immediately.
20 February 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to hear about your experience.
At LAAM, the security of our customers is extremely important to us. Please note that all Cash on Delivery (COD) orders are only payable in cash at the time of delivery, and customers are never required to make online payments to courier representatives.
To ensure customer awareness and safety, we send three separate disclaimer messages advising customers not to make any online payments to riders or third parties:
1. At the checkout page
2. At the time of order confirmation
3. Once the order is dispatched
These precautions are shared to help customers avoid such unfortunate situations. Regretfully, payments made outside our official platform and directly to third parties are beyond our control, and LAAM does not hold accountability in such cases. Additionally, our courier partners also send disclaimer messages reminding customers not to make any online payments and to pay only at the time of delivery.
Thank you!
Regards,
Team LAAM
Fake "Instant Dispatch" and Zero Support
I am extremely disappointed with LAAM. I ordered from Italy and specifically chose 'Instant Dispatch' items to avoid any issues, yet my order (#21260353) has still not been dispatched.
The customer support is a total joke. WhatsApp is just a loop of bots, and on the rare occasion a human agent joins the chat, they simply send a generic recorded message and end the conversation immediately. My emails also go completely ignored. It is highly unprofessional to promise instant service and then hide behind automated messages. This has been a completely frustrating experience.
19 February 2026
Unprompted review
Reply from Laam
Dear Customer,
Please accept our sincere apologies for the frustration and inconvenience caused.
At LAAM, all items marked under Express Delivery have a dispatch timeline clearly mentioned against each outfit on the website to help customers make informed decisions. However, in your case, the dispatch was delayed due to an unexpected error. Please note that our teams are working very hard 24/7 to meet our commitments and minimize such delays.
That said, we would like to inform you that your order has now been dispatched.
Additionally, one of the items in your order could not pass our quality check, and in order to ensure our standards, it was cancelled. The refund for the cancelled item has already been initiated and will be completed within 3 to 5 working days through your original payment method.
Your feedback is extremely valuable, and we are actively working to improve both our service responsiveness and overall customer experience.
Thank You!
Regards,
Team LAAM
I’m very disappointed with this…
I’m very disappointed with this purchase The items arrived in poor condition and were not as described in the listing Some were damaged and clearly not checked before shipping I expected better quality and more care I would not recommend this seller.
18 February 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are truly sorry to know about your recent experience.
At LAAM, we take product quality and accurate representation very seriously, and it is concerning to learn that your order arrived in poor condition.
To assist you further and review this matter in detail, we kindly request you to share your order number with us. Once received, our team will thoroughly investigate the issue and work towards an appropriate resolution.
We appreciate your feedback and hope to resolve this for you at the earliest.
Regards,
Team LAAM
Updating my review to reflect the final outcome on refund issue
Initially I left a 1-star review because I was concerned about delays and unclear communication regarding my return. The parcel was delivered to the warehouse, reviewed, and the refund was processed successfully via bank transfer.
While the return was ultimately handled properly, I believe communication during the process could be improved to reduce customer anxiety.
30 January 2026
Unprompted review
Reply from Laam
Dear Customer,
To begin with, we are so sorry for the inconvenience caused.
At LAAM, we take product quality, accurate order fulfillment, and customer satisfaction very seriously. It is concerning to learn that you received an incorrect size and were not satisfied with the quality of the outfit.
Our team did attempt to contact you via call to assist you with your concern; however, the calls remained unanswered. We are currently in touch with you over WhatsApp and have requested you to return the order so that the refund can be processed accordingly.
We request you to please proceed with the return as guided so we may resolve this matter at the earliest. Your satisfaction is important to us, and we remain committed to assisting you.
Regards,
Team LAAM
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