kuxiu.co Reviews 428

Their customer service is top notch. I was advised that an error was made in shipping, their team immediately apologized, provided me with a tracking number and shipped my charging stand. I received it Thursday and I am using it and love ❤️ it. The repair shop told me there was nothing they could do with my iPad Pro 12.9 3rd Gen because it was slightly bent and the charging port was inoperable, your charging stand saved the day.

THANK YOU 😊 For making a great product. You saved me from spending $1200 dollars on a new iPad. Worth every penny and now I want to see what other options you have .

I’ve ordered the X55 3 in 1 charging stand for iPhone, Apple Watch and Airpods.
I was worried because my iPhone 16 Pro was so hot during the charging that a message appeared in the screen, pausing the charge until phone cooldown.
After asking support, they gave a useful guidance to mitigate those effects.
Thanks for your kindness and efficiency :)

I ordered the wrong product, contact customer service team to get the required support and arrange for replacement item...although I received replacement item for what I should have ordered in the first place, this was faulty and had to be returned.

Overall very impressed and grateful for the patience and troubleshooting skills in order to get my product working before having to send back for a refund.

I had a problem with a multi-charger and after noticing the problem they replaced it immediately. Excellent customer service, fast and reliable

I ordered a x53 ergonomic laptop stand, however I was missing the cable to connect to my laptop. Although the time difference from UK to Australia is huge the customer service team did not hesitate to reply as soon as they could. And they resolved my issue and shipped a new cable as soon as they recieved my email. The stand is amazing and is true to its word. I was worried about authenticity as the logo was printed on the bottom of the base and not on the top, however they team cleared the issue and reassured me, and honestly it looks much better. Thank you Jaden and Roy for your support. Definitely buy from Kuxiu in the future.

I was looking for a charger for my iPhone and iWatch and came across the KUXIU X40 3-in-1 MagSafe Foldable Charging Stand which suited my requirements. I am going to be travelling to Australia with it this year and wanted an Adapter to work with Australian sockets and Kuxiu's support was able to assist with me in providing one for the charging stand in a prompt and very timely manner. I hope that I don't need to contact support when I have the charging stand but if I do, I know that there will be someone available to help me quickly!

Great experience with both the X40Q charge station and the customer support.

The kuxiu team communicated with me quickly and was able to resolve my issue.

I was impressed by the speed of the response, and the quick solution found to my problem. A very positive experience, thank you.

I’ve been searching for an iPad stand, and I can honestly say KUXIU makes the best one I’ve found. When I accidentally ordered the wrong model, their customer service was extremely proactive and quickly arranged a replacement. They were very friendly, and the product itself is just perfect. Highly recommended!

Great products, Great quality, and if you have any problems at all, the customer service is on point and will solve any problem you have. I am very happy and 100% recommend.

Shipment was fast, customer service team was even faster! Had an issue with a knob after using the stand for several months, they kindly sent me a replacement without a question. Really appreciate how they arranged the whole thing :)

I bought 2 chargers, first one a few months earlier, second one just a few weeks ago based on great experience with the first one. The second charger adapter had an issue, therefore I contacted the service team, it was a great experience with them as well. Within 2 emails they confirmed the replacement of the adapter in a fast and efficient way.

A next level customer service experience. I emailed them about a warranty as my iPad stand had stopped charging my iPad. They got back to me and within 15 minutes, had confirmed that they would send me at no cost at all a brand new stand. That is ridiculous. These guys are serious and I am beyond impressed. Great product too I can’t imagine not having it and there are no comparable iPad stands that I know of.

Even though we were on different time zones, the support was amazing! I was so happy because I had accidentally ordered the wrong thing, but customer support got it sorted out super fast and made sure the product arrived before I had to jet back home.

I’ve been using Kuxiu chargers for a long time and I’m very satisfied with all their products. Recently, one charger stopped working. I sent their support team a video, and they noticed that the charger in the video was a different color than the one I originally ordered — not sure why there was other color in invoice. Despite this, they still replaced it with a brand-new charger. Fantastic customer service and great products!

I recently purchased a 3-in-1 MagSafe charger from Kuxiu and have been impressed with the quality so far. The design feels sturdy, the materials are premium, and it’s compact enough for travel.

When my order arrived, the wall adapter had an EU plug instead of the UK/Ireland style. I reached out to Kuxiu’s customer service, and they responded quickly and professionally. They immediately offered to send the correct adapter free of charge,Communication was polite, clear, and very helpful throughout the process.

It’s rare these days to get such responsive and solution-focused support. Based on my experience, I’m happy to recommend Kuxiu for both their products and customer service.

Excellent product and customer service

I was missing my cable but I waited to long to contact customer service, they still worked with me and offered to send me the cable free of charge. Also, very prompt response time. Love my battery and it’s so chic.