A couple of weeks ago I had occasion to use KUSTOM BIKES based in Minehead via E/bay for a couple items for a BatriBike. I do have to say that communication - ordering - despatching was outstanding a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great prices, good range of MTB products and fast delivery. Dealt with a refund very swiftly too. The icing on the cake would be free returns or a small fee for a return label, but I appreciate this... See more
Great company, ordered a banshee rune v3 frame and it was delivered in a week. Replied very quickly to messages via WhatsApp and were really good with answering any questions and queries. Would highly... See more
Excellent service had a few questions to ask and responded very promptly.Delivery was fast and also an issue with my item which was responded to very quickly and been sorted free of charge good bike... See more
Company details
Information provided by various external sources
Specialist mountain bike shop with stocking Transition bikes and Santa Cruz bikes as well as all the latest parts, clothing and accessories
Contact info
Lype Farm, Wheddon Cross, TA24 7BJ, Minehead, United Kingdom
- 01643841818
- sales@kustombikes.co.uk
- kustombikes.co.uk
Great value and fast delivery!
27 February 2026
A great bike shop!
Always a good transaction with Don at Kustombikes. Items are always of the highest quality and shipping times are spot on!
6 February 2026
The updates about the order and…
The updates about the order and delivery were excellent. The package was delivered promptly, exactly matching the description, color, fit, and style mentioned on the seller's site. The product is of great quality; much appreciated.
29 December 2025
Unprompted review
Prompt delivery
Prompt delivery, excellent communication, and I'll certainly be a returning customer. Thanks a lot!
19 December 2025
Unprompted review
Wide range of price points at this…
Wide range of price points at this bicycle store, making it accessible for cyclists on any budget.
Service from Kustom Bikes was excellent. Could ask for better than that. Well Done.
11 February 2025
Unprompted review
Wide range of price points at this…
Wide range of price points at this bicycle store, making it accessible
for cyclists on any budget.
13 January 2025
Unprompted review
All Good
Quick shipping, great communication, will definitely use again, thank you!
11 August 2024
Unprompted review
Great service from the team.
Great service from the team.
Shoes arrived in good time and they are great quality!
6 May 2024
Unprompted review
Good range of quality products at a…
Good range of quality products at a good price and an easy to use website. Great service from the team.
23 January 2024
Unprompted review
Good range of quality products at a…
Good range of quality products at a good price and an easy to use website - highly recommend.
31 August 2023
Unprompted review
Wide range of price points at this…
Wide range of price points at this bicycle store, making it accessible for cyclists on any budget.
5 June 2023
Unprompted review
Fast service
18 March 2023
Great service
Great service. I asked if they would be able to dispatch the bicycle helmet early and if I could receive it sooner and they got back to me straight away. My helmet arrived the following morning. Thank you :)
10 March 2023
Communication regarding order and…
Communication regarding order and delivery updates was very good. Order arrived on time and as described by sellers website, true colour, fit and style. Quality item, thanks.
25 February 2023
Amazing customer service sourcing a non stocked part!
I have to give a shout out to Don Howe at Kustom. After my initial question of a part that isn’t listed on their website, or even stocked - Don liaised with the company (Garbaruk) and sourced the part I needed direct from them.
I cannot thank him and Kustom Bikes enough for doing this. I did also email two other online retailers and neither bothered to reply to me.
23 February 2023
Unprompted review
Reply from Kustom Bikes
Thanks very much for the review. Always happy to try and source products that my customers are looking for. Many Thanks, Don
Excellent company
5 February 2023
Had what I wanted in stock
Had what I wanted in stock, easy ordering, delivered on time - what's not to like.
2 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.