Kumocos Reviews 292

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, most reviewers were somewhat happy with their experience overall. Customers generally found the ordering process acceptable and appreciated the timely delivery of their items. Many also reported that the products they received were well-made and functional, meeting their expectations. Some consumers were also satisfied with the refund process, noting prompt responses and resolutions from the company. However, some people were dissatisfied with the product descriptions, finding that items often appeared different or smaller than advertised, particularly regarding 3D effects on blankets. A few other people also felt that the quality of certain products was substandard, and some experienced issues with tracking information and delayed deliveries.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment due to discrepancies between... See more

Quality

People report ambiguous experiences with quality. Many consumers express disappointment, citing flimsy... See more

Order

Clients share ambiguous opinions on order experiences. While some customers report smooth ordering processes,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers received their products... See more

Refund

Reviewers mention ambiguous feedback about refunds. Many customers requested refunds due to issues like... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery time wasn’t too long. Product (knife/slicer) was a little smaller than expected from advertising photos. So don’t care for the false advertising. But product seems to be well made and usa... See more

Company replied

Rated 2 out of 5 stars

The advertising for this product was very deceptive and misleading. I would caution any who may want a 3D as advertized: it is a regular cover. And the tiny print on the upper right corner does give... See more

Company replied

Rated 4 out of 5 stars

Our order arrived as promised. My problem was in the tracking. It kept telling me no order or tacking order nit found. I give 5 stars for the product but with the dolar exchange it would not be fea... See more

Company replied

Rated 4 out of 5 stars

The product as described works well.it was delivered to my address securely. What I was not happy about is,why not quote the price based on our currency( canadian ) . I will rather see it instead o... See more

Company replied



Contact info

2.9

Average

TrustScore 3 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I can't rate what I don't have

I can't rate what I don't have. Still haven't received my purchase from March 29th.

29 March 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in check

Rated 1 out of 5 stars

I have waited for almost two months and…

I have waited for almost two months and HAVE NEVER RECEIVED MY ITEM. You didn’t have any problem charging my credit though. Not happy at all.

8 March 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 4 out of 5 stars

Equipment

It does the job of peeling fine. I did not realize it would be so small. I think that you should show the real stainless steel equipment.

22 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

If I could I would give it NO star

If I could I would give it NO star.
It took more than a month to deliver a product that I did not pay for.
Please be careful, DON’T BUY FROM THEM! Be warned.

1 May 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 5 out of 5 stars

Customer service was great

Customer service was great. They're understanding and willing to help you to resolve whatever problem you may have fast.

1 May 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 3 out of 5 stars

Although customer service was really…

Although customer service was really prompt with the refund procedure...quick and efficient. My grandson was happy with his cozy dinosaur blanket, but how many more I would've bought had they been like the beginning of the ad. The"3D" effect is what sold me originally.

2 May 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 4 out of 5 stars

Positive Experience

I ordered 2 stainless steel floor drain filters. I never received the items, although I received an email saying they were delivered. Although customer service never responded, Murphy Bee immediately responded and issued a full refund.

13 March 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Advertisement for product is deceptive

Advertisement for product is deceptive. Advertised in 3D but arrived in 2D. Upon later scrutiny of the ad I found VERY SMALL print stating the 3 D depiction was for advertising purposes only and the product would actually be in 2D. Very disappointing.

22 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 5 out of 5 stars

I like the feel of the bag.

23 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Avoid this company!

Update: They responded promptly and refunded in full which was unexpected and appreciated. At least they stand by their promise of customer satisfaction!

Ordered 3 of the vege peelers and they are nothing like the picture. No wooden handle , very poor quality material. Awful product, blunt as anything and actually looks rusted in parts! I'm very disappointed. Let the buyer beware and avoid this company!!

1 May 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We are very sorry for the inconvenience caused to you.We will also optimize our services.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon.
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Sent wrong item and refuses to answer…

Sent wrong item and refuses to answer emails. I'm pissed to be honest. They are a dishonest company. Buyer beware

It's was nice of them to reply to this review with a non business email and ignore that also. Again, buyer beware

Here is a response now:
We are sorry that you are not satisfied with our products.
I suggest you keep this item, because you need to pay the freight when we return or exchange it. Sorry, this is our company policy.
We can give you a refund of 19, OK?
If you have any Suggestion on the product, please let us know and we will improve it.
Thank you for your trust.

Thank you for your understanding.
Best regards

So I paid for shipping and they want to low
Ball refund me. Buyer beware don't buy from these people.

May 9 update. The company gave me a full refund. I am pleased that they took responsibility. Hopefully they will send the correct items as advertised to the future customers. I am not adding stars but I felt it only right to update the review with the positive outcome. Thank you kumocos.

25 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.We will also optimize our services.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 4 out of 5 stars

Ordered this dinosaur blanket for my…grandson

Ordered this dinosaur blanket for my grandson ! He absolutely loved it! It’s soft and comfy! The colors were brilliant ! This makes like the third different blanket ordered.

14 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 2 out of 5 stars

The advertisement is misleading

The advertisement is misleading. Product was MUCH smaller than the one in the add. Disappointing.

29 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

The company NEVER responded

The company NEVER responded. The peeler with bottle opener looked impressive so I wanted to try it. What I got had no bottle opener. It is the end of the world? No. Am I pissed because it was more Chinese false advertisement. Absolutely! Don't buy from them unless you don't care what you receive and you enjoy being blown off.

28 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in check

Rated 4 out of 5 stars

Not suitable in Australia

They do not fit into the plug holes we have in Australia 😪😫😩

28 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

This website is a complete ripoff

This website is a complete ripoff, I never received my product and their is no way to reach support.

28 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 5 out of 5 stars

Julia

Julia! She was very helpful, considerate, and understanding of my error. She took care of my mistake quickly and fairly.

28 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

It is nothing like in the videos

It is nothing like in the videos. It’s a cheap gadget that is tot overpriced

29 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in check

Rated 2 out of 5 stars

We haven’t even got our our stuff yet…

We haven’t even got our our stuff yet we ordered quite a while ago and when we look for to verify the location, it’s not telling us nothing so I need to know what’s going on

8 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in check

Rated 3 out of 5 stars

I am disappointed with the small size…

I am disappointed with the small size bottle for the cost.
Along with time time it took to receive the bottles that I ordered and paid for.

28 April 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look