Not only great products at great prices, but exceptional after care customer service
A while ago I purchased a generator from them. I was initially impressed by the ease of ordering and off the generator itself. Unfortunately the SA courier service that delivered it was far from satisfactory and the generator turned up in the back of a van outside it's box and the single delivery driver wondering how he was going to get it out. That's another story. As a result paperwork and attachments were everywhere including how to assemble the generator. For a while it wasn't an issue until I needed to move the generator. I tried to look at photos on their website on where things connected and how,but I couldn't get the photos large enough without them becoming blurry. I emailed the support email and received a very quick response form Ken, who very kindly set through diagrams and photos on what went were with the added statement, please don't hesitate to get back if you have any issues. He even apologies for the bad experience with the courier, which wasn't even their fault. I'm pleased to say with the great photos etc, I was able to put it together in no time.
Just when I was starting to accept today's company policies of " well that's a you problem not our problem" attitude, I find yet another great company with fantastic customer care service, even long after the purchase. I can't believe this company hasn't had any reviews yet. Their prices are really reasonable, and customer care is at the next level. I have recommended them to family and friends, and I would DEFINITLY buy from this company again.