K-SWISS EU Reviews 1,817

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, highlighting their comfort, fit, and stylish design. Many people appreciate the efficient delivery service and the overall positive experience with the company's service. However, some customers also noted issues with their orders, including incorrect sizing, missing items, or prolonged delivery times. A few other people also felt that the delivery process could be improved, with some experiencing difficulties with specific courier services and a lack of transparency regarding package tracking.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort. Many customers praise the shoes as... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent quality of products, including... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and... See more

Order

Users describe ambiguous interactions with order. While some customers found ordering online easy and... See more

Service

Consumers find service to be positive. Many reviewers highlight excellent service, fast delivery, and good... See more

Based on these reviews

Rated 5 out of 5 stars

Comfortable petit size tennis shoes. I ordered size 37 and they fit great to my petit foot (usually size 36/37). The size is a bit smaller than usual, so you might want to order one size up. The ship... See more

Rated 5 out of 5 stars

The experience was very good. I've been wearing KSwiss tennis shoes forever. Don't buy any others.

Rated 5 out of 5 stars

K-Swiss are the best shoes for me. Sometimes i look for other shoes, but every time i come back to K-Swiss: extremely good fit. Enough space for mij shoelaces en the shoes are very firm. Also mostly... See more


Company details

  1. Shoe Store
  2. Activewear Store
  3. Tennis Store

About K-SWISS EU

Written by the company

K-SWISS, an american heritage tennis brand

Since 1966 🌴👟🎾
#PLAYERSKNOW

Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.

OWN THE COURT

From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.

CELEBRATING LIFESTYLE PLAYERS

K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.

Explore Our Timeline

Discover K-SWISS products

Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS

You have questions regarding our products? An inquiry about your order?
Contact our Customer Service


K-SWISS EU

K-SWISS

Written by the company

ON & OFF THE COURT

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

I tried to reach the service line in…

I tried to reach the service line in writing, phoning 3 times - and I did not reach anybody - and nobody called me back. My critical point is the delivering, which did not take place.

21 January 2026
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

we are sorry for the inconvenience experienced, we replied to your email on February 13th, the refund has been made as it has been returned to the sender.

Best,
Kswiss team

Rated 1 out of 5 stars

Could not cancel before shipping the…

Could not cancel before shipping the delivery. Also the shoes are half a size short for the brand. And that is why I wanted to avoid this risk and cancel. When it arrived it was confirmed that it was short. The customer service could not stop the shipping in spite the shipping took hours to ship and I cancelled in the same hour I ordered (and I took sometime because there is no place to cancel...weel visibile...in spite of it saying you can cancel...I had to search the website)!!

16 February 2026
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

Thank you for your feedback.

We’re sorry to hear about your experience. Once an order is placed, it is immediately transmitted to our warehouse, where it is processed and prepared for shipment without delay. For this reason, we are unfortunately unable to stop or cancel an order after it has been confirmed, even if the request is made shortly after.

We also appreciate your comments regarding sizing and the cancellation process visibility, and we will take them into consideration as we work to improve our customer experience.


Kind regards,
Kswiss team

Rated 1 out of 5 stars

Poor quality of shoes and no customer service

I do not recommend buying anything from this shop.

I ordered a pair of tennis shoes in January (order number KSEU-50285). The shoes arrived with a defect, so I had to return them immediately without ever using them. If they had not been defective, I would have kept them.

However, customers are required to pay a return fee for all items, even those with obvious defects. Since the quality was not acceptable and I could not use the shoes on the court, I had no choice but to send them back.

I returned the shoes on January 30. On February 5, K-Swiss sent an automatic confirmation that they had received my package. In the same message, they promised a refund within 5–10 business days. Since then, I have not heard anything from K-Swiss, even though I have sent an email politely requesting an update and reimbursement of the return shipping cost.

To summarize:

1. I received poor-quality shoes.
2. I had to pay the return fee despite the defect.
3. K-Swiss has not kept their promise to issue the refund.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Shipping was quick and easy and the…

Shipping was quick and easy and the shoe was descriped very well online. I ordered the wrong size for my partner and had to return a pair which was also very smooth. Very happy with the service and quality.

15 December 2025
Rated 3 out of 5 stars

Great shoes, delayed delivery

The product (tennis shoes) were absolutely perfect, however the delivery process can be improved. Order was confirmed 1st of December 2025, shoes arrived at early January 2026 (without the socks mentioned in the promotional activity). This left me with zero options in returning goods (i.e. in case of damages in products) since kSwiss return window is 30 days. Since this was perhaps due to delayed delivery from the courier company, my suggestion is, when shipping goods in Greece to change your courier business partner to a more reliable one.

16 December 2025

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