Key Solutions Reviews 

3,005
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share wonderful feedback about their professional interactions and peaceful mortgage processes. Furthermore, customers frequently praise the incredibly knowledgeable staff for going above and beyond to provide clear guidance, valuable advice, and thorough explanations throughout the entire journey. Consumers also mention the outstanding customer service, noting that advisors are always available, highly responsive, and prompt to answer any questions or concerns. People appreciate the seamless user experience and quick response times, which make complex financial decisions exceptionally straightforward, calm, and completely stress-free. Reviewers note that working with the team makes securing a home loan smooth and entirely hassle-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional dedication and helpful guidance... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the exceptional patience,... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting how advisors made the... See more

Response time

People report positive experiences with response time, highlighting that agents are consistently prompt when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kee Solution handled our new mortgage excellently. They talked us through every step of the process and were always available whenever we had a question. Our advisor, Max May, in particular went above... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

We have always used Key Solutions to help secure our mortgage since we bought the house, over the last few years we have had the pleasure of speaking with Alex, he is always incredibly helpful, always... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(3,005)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Max at KS has been exceptional from day…

Max at KS has been exceptional from day one. As a first-time buyer, I had so many uncertainties to deal with, but he explained everything clearly and always gave me space to think through my options without any pressure. He communicated brilliantly with everyone involved and clearly worked incredibly hard behind the scenes with mortgage companies to achieve a successful outcome. Max’s support has meant my wife and I can now build a brilliant future for our family. I couldn’t recommend him more highly. I’ll definitely be returning when it’s time for my next mortgage.

1 December 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Andrew,

We're so glad to hear about your exceptional experience and thank you for taking the time to leave us a review. Your feedback has been passed onto Max.

We look forward to speaking with you again in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Alex Nash was incredibly helpful…

Alex Nash was incredibly helpful throughout the whole process. He explained everything fully to us at each stage of the process. We had some strict deadlines to meet and he was able to work around this and always got the best deals for us in a short space of time.
Thank you so much.

24 November 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Rhiannon,

Thank you for leaving us such a good review.
We're glad to hear about your positive experience and your feedback has been passed onto Alex.

We look forward to working with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Alex has been looking after my mortgage…

Alex has been looking after my mortgage application and I honestly can't reccomend him enough. He is the kindest most personable person I've dealt with through the process and is a real asset to the company. My sister used him for her mortgage and Alex was recommended and I can see why. He's efficient, knowledge and im really greatful for everything he's done for me. Thank you Alex!

20 November 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Maddi,

Thank you so much for letting us know about your experience. We're so glad Alex helped you throughout the process and your feedback has been passed on.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Excellent, Professional, and Persistent Service

Ben was excellent throughout the process — professional, knowledgeable, and always quick to follow up. He was persistent in finding the best mortgage option for us and kept us well informed at every stage. Highly recommended!

12 November 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ali,

We're glad to hear that the experience you had was so good!
Thank you for leaving us a review, the feedback has been passed onto Ben.

We look forward to speaking with you in future.

Love,

Key Solutions.

Rated 5 out of 5 stars

Alex Nash - Brilliant

Well where can I start. I was appointed to Key Solutions around 5/6 years ago and it’s the best decision I’ve made to date.

Alex Nash has been the best. He’s always polite, going above and beyond with requests set out by myself and the lenders always showing amazing communication.

I can’t thank Alex Nash enough for everything he has been doing for us regarding our purchase and also helps me out when he can with information regarding a sale.

7 November 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Marcus,

Thank you for letting us know about you experience. We're so glad Alex has gone above and beyond for you and your feedback has been passed onto him.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Alex was extremely helpful

Alex was extremely helpful the whole way through the process, right up to pulling out a result on my mortgage. Wouldn’t hesitate to recommend him to anyone!

10 November 2025
Key Solutions logo

Reply from Key Solutions

Hi Alex,

Thank you for taking the time to let us know about your experience.
We're so glad to hear it was positive and your feedback has been passed onto Alex.

We look forward to helping you in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

Max is a mortgage marvel!

I cannot recommend Max enough at Key Solutions! He went above and beyond to offer me all the support, help and advice I could need -guiding me every step of the way through a very difficult, and complicated process that I could have never navigated alone. I wish everyone trying to get a mortgage could have a Max!! I can't thank or recommend him enough

6 November 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Freya,

Thank you so much for us such a lovely review!
We're so glad Max supported you through the process and your feedback has been passed on.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Five-Star Service from Alex!

Alex went above and beyond to help us secure our mortgage. He was always available to answer questions and kept things running smoothly from start to finish.

28 October 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Owain,

Thank you for leaving us a 5 star review!
We're so glad to hear Alex went above and beyond and your feedback has been passed on.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Ryan did a brilliant job!

Ryan did a brilliant job at getting us a mortgage. He was very clear and prompt in his communication. Ryan provided us with options and clearly explained the pros and cons to me, who often gets confused. I highly recommend!

17 October 2025
Key Solutions logo

Reply from Key Solutions

Hi Beth,

Thank you for taking the time let us know about your positive experience.
We're glad to hear Ryan helped you through the process and your feedback has been passed onto him.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Thanks Alex...

We’ve have had the pleasure of working with Key Solutions for the past five years and wholeheartedly recommend them for their exceptional professionalism, engagement, and solution delivery. Recently, Alex Nash has once again demonstrated his great capabilities, making our collaboration both productive and enjoyable. His professionalism and personable nature make him a pleasure to work with. Alex consistently goes above and beyond, ensuring that we are well-informed and equipped to make sound decisions by presenting and guiding us through the best options. His dedication is evident, often providing updates beyond regular working hours. We are immensely grateful for his efforts and look forward to continuing our partnership with Key Solutions and Alex in the future.

24 October 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Mike,

Thank you so much for review.
We are so happy you had such a good experience Alex and your feedback has been passed onto him.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Awesome

Dont have enough words to describe how awesome Victoria H is! 100% recommend her. Her knowledge and expertise is second to none

Have used her for many years since we first bought pur first house and she never fails to amaze.
Once again she

14 October 2025
Key Solutions logo

Reply from Key Solutions

Hi Paul,

Thank you for your email.

We're so glad to hear about your experience. We're glad Victoria was able to help you through the process and your feedback has been passed on.

We look forward to helping you in the future.

Love, Key Solutions

Rated 5 out of 5 stars

Great experience with Key Solutions

Great experience with Key Solutions. I needed to remortgage due to my existing deal ending and spoke with Alex Nash who was very helpful in arranging a new deal for me. Felt in safe hands

16 October 2025
Key Solutions logo

Reply from Key Solutions

Hi Alexander,

Thanks for your review. We're glad to hear you had a positive experience and your feedback has been passed onto Alex.

We look forward to speaking with you in future.

Love, Key Solutions.

Rated 5 out of 5 stars

Helpful, Friendly and Reliable Service

I have been using Key Solutions for the past 8 years, and the team has always been friendly and helpful. Recently, I had the pleasure of Ben Dawkins on our new mortgage. His dedication and effort were greatly appreciated. I would highly recommend Key Solutions to any friend or family looking to arrange a mortgage.

15 October 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for your review and we are delighted to hear of your experience.

We have passed your feedback onto Ben and look forward to helping you again in the future.

Love, Key Solutions

Rated 5 out of 5 stars

Simple the best

9 October 2025
Key Solutions logo

Reply from Key Solutions

Hi Gabriela,

Thank you for your review.

We are happy to hear you had such a positive experience with Christian and have passed your feedback onto him.

Love, Key Solutions

Rated 5 out of 5 stars

This is our third time using Key…

This is our third time using Key Solutions to help us find the best deal when our fixed rate mortgage ends. We keep coming back to Key Solutions as the customer service is outstanding and all advisors are so helpful. Alex Nash in particular has been brilliant, a total credit to your team. He is so very knowledgeable and really took his time to explain everything. He found us the best deal and we are now fixed for another 5 years. Thank you once again Key Solutions for your help, guidance and support, it’s appreciated as always. Sara & Damian

9 October 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Sara and Damian,

Thank you for your review!
We're so glad to hear you had an outstanding experience and your feedback has been passed onto Alex.

We look forward to speaking with you again soon.

Love, Key Solutions

Rated 5 out of 5 stars

First Class Service

I had fantastic experience with Key Solutions. My mortgage broker was Rhea who was absolutely outstanding from the very start. I had been finding it difficult to get a mortgage and had used four other brokers previous to Key Solutions without success. Rhea is thorough, consistent, professional and very personable which made the stress of a mortgage application so much easier. As well as finding the right mortgage lender and getting me a DIP quickly, she provided regular updates and offered sound financial advice around the mortgage. This has been life changing for me and I can't recommend Rhea and Key Solutions enough.

8 October 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Julia,

Thank you for leaving us such a wonderful review!
We're so happy to hear you had an outstanding experience and your feedback has been passed onto Rhea.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Highly recommend

Ryan is always very responsive and helpful. He always contacts us on time and is quick at responding to emails.

1 October 2025
Key Solutions logo

Reply from Key Solutions

Hi Rebecca,

Thank you for leaving a good review for us.
We're glad to hear Ryan was so helpful and your feedback has been passed onto him.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Excellent

Victoria has been amazing. She has helped me at an incredibly difficult time to organise my insurance and mortgage so I feel much more secure in my finances.

3 October 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Megan,

Thank you for leaving us a review. It's great to hear how Victoria helped you and your feedback has been passed onto her.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Great

We had an excellent experience with Diane at Key Solutions for our re-mortgage. Diane managed to save us a fortune with a much better rate. Everybody we spoke to was always helpful and friendly.

2nd time using this company and will continue to use.

25 September 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Claire,

Thank you for your review. We're so glad to hear you had an excellent experience and your feedback has been passed onto Diane.

We look forward to working with you in the future.

Love, Key Solutions

Rated 5 out of 5 stars

Re-mortgages made easy!

I had an excellent experience working with Victoria Hawksfield at Key Solutions. From start to finish, she made the whole re-mortgage process smooth and stress-free. Victoria took the time to understand our situation, explained everything clearly, and found us a great deal that fits our needs perfectly.

Communication was always quick and professional, I never felt left in the dark, and any questions I had were answered in detail. I genuinely felt she had my best interests at heart.

Thanks to her expertise, what could have been an overwhelming process ended up being straightforward and reassuring. I’d highly recommend Victoria and Key Solutions to anyone looking for a reliable, knowledgeable, and friendly mortgage advisor, i have been using them since 2018 and wouldn’t go anywhere else.

3 October 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Cheryl,

Thank you for taking time to leave us such a wonderful review!
We're so glad to hear the process was stress-free and your feedback has been passed onto Victoria.

We look forward to speaking with you in future.

Love, Key Solutions.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look