Krystal Hosting Reviews 2,271

Outstanding support!!

Support is always quick and feels personal. How it should be. It's the reason I host with Krystal.

Amazing host. Support is great, quick and reliable!

I have been using Krystal for a few years now and I couldn't fault their service. Everything from the solutions they offer to the customer service and technical support is nothing short of outstanding.

I also want to give a shout-out to Jamie. On more than one occasion, he has has helped me to find solutions and gone beyond expectations. Very happy customer.

I moved to Krystal after years with various other providers and I’m so glad I found them! Their offering is superb and I’m particularly impressed with the simplicity of Onyx for Managed Wordpress. Pricing may seem higher than other providers but you genuinely get what you pay and this is superior service.

The support team are phenomenal and the cherry on top. They’re friendly, informative and fast to respond which is all you can ask for! 10/10 would recommend time and time again.

Rapid support, really clear procedures and they do exactly what they say they do! It’s rare these days. I’ve moved all my website and domains here because the support is efficient and high quality. Highly recommend.

I recently overpaid by £9000 !!
I made them aware of my mistake the following day and was refunded within 2hours.
As always they moved quickly to correct the problem with no quibble at all.
I thoroughly recommend there services.

Started working with these guys in Oct 2025, and so far, there customer service has been nothing short of exceptional. Make my last hosting company looks like amateurs.

The main thing I love about Krystal is their excellent customer service - whenever I have an issue, getting through to one of their advisors is quick, and they are always polite, patient and sort out the issue with ease. I am very happy I switched over to Krystal and have been recommending them to all my clients.

The hosting service is excellent and offered at a very fair and competitive price. Whenever an issue arises, the support team provides fast, efficient, and high‑quality assistance — all it takes is submitting a support ticket. I highly recommend their services.

In a world of crappy tech and non existent customer support, Krystal Hosting make me feel like the world isn't so bad.

Awesome support. Prompt and clear service!

Customer service is phenomenal. Answered so quickly on a Sunday! Sorted my problem no hassle. All for such a decent price. Very happy

Incredible

Anyone wanting to change host… you will not have any problems with these guys.

So so appreciated

Having moved our infrastructure and reseller business to Krystal I have to say their support and infrastructure is brilliant.

Servers are very fast and well optimised and the support they offer is amazing very fast responses and helpful staff.

Highly recommended!

There was a mix up with the new owner of a domain name transferred away from Krystal.

I had auto renew set on my account. It was renewed and abolut the same time it was transferred. 11 days later the new owner paid a renewal fee via the new host. I did not know it was possible for 2 distinct hosting companies to be able to pay the renewal for the same domain name. After several emails between myself and the new owner it concluded with Krystal giving me a refund, even though they did not need to. For that I am very grateful.

Really prompt and helpful in responding, and soon sorted out my problem. Communication was kind and courteous and overall it was a great experience.

Easy steps to renew my subscription Thank you

I have been with Krystal for several years now and the main reason that I have remained loyal is because of the (free) online support that's provided.

They never fail to sort whatever problem that I have and always quickly and without fuss.

I have no idea if Krystal are the cheapest on the market but they're certainly the best that I have ever dealt with.

I had a technical issue with my late father’s website. Steven, the person I spoke to on the phone was exemplary in answering any question and helping fix the issues. Thank you again.