Kristina Young Hair Additions Reviews 

Worst communication. Never faced business like this.

Be careful! I ended up without wig and without money ! Dear Kristina, your response (25.10.2025) to my review does not reflect the truth, as you well know. Don’t deceive your customers, and then you won’t have to deal with reactions like mine. A customer is not still angry after two years for no reason. I also find it surprising that you respond to my review but not to my lawyer. I lost 500 euros for a wig I was really looking forward to and finally treated myself to after much consideration. Instead, something was dropped in front of my door in a cheap, thin bag, and I rightfully refused to accept it.
I will continue to warn people Not to make the some mistake.

I payed more than 400 Euro for a wig that s not worthit. Although revoked the purchase contract in time and sending back the produkt, i never got my money back! When trying to contact the customer service, i got no reaction. For me that is not relyable, that s criminal !

Kristina can be relied upon completely to help in choosing the right colour of wig or topper. Her videos and the advice that she gives online are second to none!

Fabulous service , speedy delivery and an easy to navigate website. Thank you again x

Excellent service, wigs competitively priced, communication good. Would definitely recommend.

I had a few questions about the wig I was purchasing (Skylar) and I asked through email, I got a quick response, which was great. Once ordered, Skylar arrived quickly and I’ve been wearing her lots. Great service.

Lovely experience, great packaging, very happy, lovely company

Beautiful topper - stunning .. it’s so natural and healthy looking . It only had 3 clips so I sewed in another as for my thinning hair it wasn’t sufficient. It was shipped to Italy unfortunately I had to pay duty tax which was around 39% extra.

Another great buy from kristina young hair additions. I bought at topper the same as the last on3 that I bought but this new one I have had customised. I have people had a fringe and slight face framing layers cut in. Very pleased with my purchase and of course the excellent customer service and help from kristina young hair additions x

Bought Dalgona 16 in the clearance sale. Very happy with my purchase. Arrived promptly and well packaged.

This was bought in the clearance sale. It is a lovely wig . Very pleased.

Great customer service! Beautiful wig. I am so happy! 😍

I placed my order 9.30am on the 10th January, my order was delivered late afternoon on the 11th January, super impressed with website, delivery which my wife was wrapped beautifully in tissue paper, will recommend and definitely buy from Kristina again. Thank you so much. X❤️

Buyer beware - please have a very good look back through these reviews before you buy. There is a common theme. I had an awful experience and would NOT recommend unless you are 100% sure of your purchase. If that is the case you may have a good experience but otherwise please go elsewhere and pay attention to the returns policy.
( Every other decent wig company I have researched or used offers a fair returns policy which is exactly what you need if like me you you were in panic mode and vunerable when you were buying what is usually a considered purchase when suffering stressful hair shedding ) Not this company - no returns. I didn’t even try it on as it was clearly wrong for me and I did weeks of research before making my choice so I wasn’t using your company as a “try on service”. Far from it. I had been able to return a topper to Josephs wigs previously and had a great easy experience with them and would use them again based on their sensible approach to a difficult purchase to get right. I wrongly made the assumption that all wig companies would understand how difficult a purchase this is and I would also be able to return this topper to you - how wrong. The excuse of hygiene is very poor as I hadn’t even tried it on ! I do agree with a previous reviewer that the responses from Kristina here are condesending and unhelpful. Even if advice is offered and the return policy is documented on the website I do feel it should be made 100% clear that no refunds are available by a tick box stating EXACTLY this before the transaction is processed as the current set up means the buyer probably assumes you operate a fair return policy like other companies do. Like many unhappy customers here who you profit from I would not have bought from you if this was made clear to me. I now have a costly topper that is lying in a box untouched and you have my cash ! Thank you for a horrible expensive experience.

Some problems, please read on...
The company has an attractive, vigorous up-front presentation style. The sales & clearance offer good reductions and you can see a video of the clearance wigs that you will actually get. The range of brands, styles and colours offered is second to none. Descriptions are full and accurate. Own-brand 'Love and Piece' products are excellent. Well done, KY for creating a super-attractive shop front, which seems very buyer-friendly.

My first couple of purchases and I was hooked on KY as my wig buying favourite. Last couple of purchases and I have lost faith.

You should know that KY hold very few items in stock. You are likely to have a very long wait for your order to be fulfilled. You won't know this until after you place your order. They give you possible delivery dates that seem OK and offer the chance to cancel if you are not happy to wait. Those dates just whizz by, unfulfilled. You are not provided with updates on progress. You have to chase KY for information. You receive an automated message offering their timed response. That deadline is missed. Some anxious buyers are told that if you keep asking, they won't reply, explaining they are only a small company, so haven't the staff to provide you with regular update information. Now their business has grown, should they employ more Customer Service staff?

The second issue is again around Customer Service.
If you do not like what you have bought, then you cannot return it for a refund or credit, even if it is very obviously not tried on, perhaps, not removed from the box. The reason given is hygiene, but other wig retail companies do offer returns services, although some charge a small restocking fee. This is not a company to consider if you are at an experimental stage of wig wearing, or if you feel you need a change.

My advice would be to initially buy from another company that offers a fair returns service, then, when you know what you like, buy from KY, well before you actually need the wig, if you can stand the silent wait.
Their prices are usually good.

Its lovelly. Love it. Colors perfect. 💕

Hands down it's the best place for a wig wearer - Kristina is the most amazing person and the service is beyond excellent. Five stars is not enough for such a wonderful experience! Thank you from the very bottom of my heart!

Im very pleased with my experience ordering from kristina young..fastest delivery ive ever experienced .order arrived in 4days..