Kristals Cosmetics Reviews 

259
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Scammmmmmm, be aware of the extremely persuasive staff, trying to push you a 12000 skin wand, that in the is on ebay for 400 😳 walk away very scary people, thieves, no different then pick pockets, y... See more

Rated 1 out of 5 stars

Foul looking and foul abusive behaviour from the scamming bullying female sales staff. These shops should not be allowed to operate in any reputable establishment never mind a five star Hard Rock. Why... See more

Rated 1 out of 5 stars

Scam. This was a series of false advertising where I was scammed into believing I was going to receive a 1 hour facial but instead sat through an hour pitch of a $3000 product but only got 10 minu... See more

Rated 1 out of 5 stars

If you get pink eye, hepatitis, herpes, chemical burns/damage, swelling, burning face, don't ask these humans to be accountable. Very pushy, almost bully-like sales tactics, in a very charming way.... See more

Company details

  1. Beauty Product Supplier
  2. also in
  3. Health and Beauty Shop

Written by the company

Kristals has unlocked the holistically healing power of gemstones to promote vibrant, radiant skin. For thousands of years, gemstones have been used for health and beauty around the world. Classical texts as well as astrological studies refer to the healing properties of gemstones and the positive influence of gems on the mind and body. Kristals takes this wisdom to a new level, bringing you concentrations of precious and semiprecious gemstones and metals known to create protective fields around the body and blending them with powerful botanicals, naturally effective herbal essences and oils, and the best scientific breakthroughs in skincare for every skin type.


Contact info

1.8

Poor

TrustScore 2 out of 5

259 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(259)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

While in a Fort Worth mall a man…

While in a Fort Worth mall a man approached me with hard core sales tactics from a kiosk. I had to tell him many times no, I was not interested. I felt like he was a stalker. A few stores away was the actual store and a man by the name of Jonathan came bursting out to get me to come in. All the sudden the "manager" was on me like white on rice. They kept shoving a mirror within inches of my face and would not stop. Just from feeling stalked, bummed rushed, and the hard core sales tactics I will never buy this product....even if it is good. They need to learn how to endure future potential customers instead of assaulting them.

24 May 2019
Unprompted review
Rated 5 out of 5 stars

My wife is in the late 20's

My wife is in the late 20's. She started to notice her skin just getting a little bit dull, and uneven. I know that she is very picky with her skincare routine as many products simply don't work for her skin, however Kristals fits her great. Recently I gave her a facial cream and a serum for our anniversary and I know that she loves it.

27 March 2019
Unprompted review
Rated 5 out of 5 stars

Invest in your skin

Treat skincare as an investment and your skin will thank you. I finally decided to buy Kristlas products after I received a sample in the mall. This is a game changer. My skin is well moisturized, my pores look better. I've only been using it for a few weeks and I just wish I started this earlier. The price tag made me think for too long, but now I know its a profitable investment.

25 March 2019
Unprompted review
Rated 1 out of 5 stars

I do not even want to give them 1 star

I do not even want to give them 1 star. They do not back up their products, there is no support. I purchased several products and when I got back to my room and opened them they sold me products I did not buy. The store will not correct the order and the company doesn’t stand behind their own products. DO NOT PURCHASE !!!!

11 March 2019
Unprompted review
Rated 2 out of 5 stars

Doesn't work

I bought the item Dec 14, by Jan 15 I had seen absolutely no change. I went back to the store and they would not give me my money hack. They did exchange the product for a new one and give me 2 bars of soap. It's been another 6 weeks and still no changes. I will be writting a long letter of complaint, with back up proof in the hkles that for my specific case, they will refund me. Turns out if you have dry eyes, you shouldn't use this as it makes the condition worse.

24 February 2019
Unprompted review
Rated 4 out of 5 stars

WOW! Am I ever surprised with Kristals Cosmetics!

WOW! Am I ever surprised with Kristals Cosmetics! During my trip to Mexico, I was introduced to this company, and I walked out with 2 bags of stuff... The service was impeccable. However, when I got back to the hotel I started to feel remorse and started doubting they would actually go through with shipping my order to Canada. Well they did! Everything arrived as promised. Yeah! I have been using the Rock Crystal product line and I am very satisfied with the results.

5 February 2019
Unprompted review
Rated 1 out of 5 stars

Below is the email they sent back to me…

Below is the email they sent back to me after me explaining to kristals Cosmetics that we had been ripped off for $25185.00
A very poor attempt at trying to save some face. I explained to them we cannot afford $25185, we have a disabled daughter and need to pay school fees. I am a construction worker my wife is a dental nurse.
We will get through this, double shifts and just work hard. I would not even like to imagine what their karma has in store for them.
This company has clear agenda steal from people. They will eventually go out of business.
Be very carful they are accomplished con artists. Don’t they know what comes around goes around.

This is there mail back to me. They appreciate my business WOW they know how to hurt people.

Good Morning,

Firstly we would like to apologize for your experience.

It is important that you understand Kristals Cosmetics is not a franchise.

We are simply the manufacture, we have no jurisdiction.

Please go back to the point of purchase to find a solution to this matter.

If you have any further inquiries, please do not hesitate to contact us.
We appreciate your business.

STAY CONNECTED WITH KRISTALS!
Facebook | Twitter | Instagram

21 December 2018
Unprompted review
Rated 1 out of 5 stars

Kristals is a HUGE RIP OFF to say the…

Kristals is a HUGE RIP OFF to say the least. I emailed the Santa Fe N.M. shop within 8 hours of purchasing products to tell them I had changed my mind and that I would be refusing the package at my home, to be delivered about a week later, I refused the products when shipped to my home, after thinking about what I was getting for $1,100. They were shipped back and received by one of their employees and I have yet to get my money back. So I am out the $$$ and have no products either.

12 December 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Good Afternoon,

Firstly we would like to apologize for your experience and would like to make a better impression.

Please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753. We would like to gather more information to find a solution to this matter.

Thank you.


-Kristal

Rated 1 out of 5 stars

Not worth the money and their product…

Not worth the money and their product are cheaply made.

10 November 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Dear Angie,

We're sorry you feel that way about our company.

Our Products are very unique , maybe you can give us a chance to change your prospective on us.

please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753.

Rated 1 out of 5 stars

Were talked into “ complimemtary “…

Were talked into “ complimemtary “ products from location in Beverly Hills. Did make a purchase and 1 of 4 items were incorrect. They will not answer the phone and refuse to call back after leaving multiple messages. Its not hard to see why they get such negative reviews. Stay clear!! Dont buy!!

22 October 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Dear Luke,

We apologize for your experience. We would like to correct this for you.

Please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

-Kristal

Rated 1 out of 5 stars

It’s a total scam

It’s a total scam! Dont get conned. Don’t get lured in. They will hard sell you on thousands of dollars worth of crud and nothing is returnable. Buyer be ware!

6 August 2018
Unprompted review
Rated 4 out of 5 stars

While in Aspen 1yr ago was invited into …

While in Aspen 1yr ago was invited into a new world called Kristals. I can actually say my 60 yr old skin looks amazing since using it for the year.I currently am using sapphire, gold eye perfection, and ruby. The customer service is responsive to any problems. I'm not giving it a 5 star because the packing on the ruby syringes , I feel inhibits you from getting the entire last expensive drop out.

31 January 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Hi Shar - we love to hear from our customers and are thrilled to read your Kristals Cosmetics review!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Rated 4 out of 5 stars

I use the exfoliating serum

I use the exfoliating serum. It works well and a little goes a long way. Smells great too. Good for agne and exfoliating purposes

26 January 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

HI Kristin - we love to hear how well our product works for you and are thrilled to read your Kristals Cosmetics review!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Rated 4 out of 5 stars

Love Kristals Cosmetics....The only …

Love Kristals Cosmetics....The only reason I didn't give Kristals a 5 is it is a little pricey for a single mom like me. But on a trip to California I was invited in to try some products. It was my birthday but they didn't know that. I walked out with a bag of stuff. I thought I would have buyers remorse because I really couldn't afford it but I wanted to treat myself. Well, it was a great treat. I loved every product. Now I am getting low on them and I am saving to slowly replenish them. So yes, I would recommend their products. I have some rock crystal and sapphire, I love them!

24 January 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Hi Joni - we love you too!! We are glad that you are completely happy with your Kristals products and want to thank you for your Kristals Cosmetics review!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Rated 5 out of 5 stars

Love this company

Love this company! Their packaging and products are so luxe. Love the Diamond Eye Masks! Works so well on my dark circles.

24 January 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Hi Jamie - We love that you love Kristals. We are happy to read your Kristals Cosmetics review and learn how our Diamond Eye Mask is working so well for you!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Rated 5 out of 5 stars

Neck Serum

I have been using the neck serum for only a couple of months and my neck use to look like a road map. Now, it is so smooth and my skin is so soft.Excellent product.

24 January 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Hi Greg - We love to hear how our product is working so well for you and want to thank you for you Kristals Cosmetics review!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Rated 4 out of 5 stars

Naturally Beautiful

It was while I was in San Francisco last May that I discovered Kristals Cosmetics. I’m 65 years old and have never seen my skin look better. When I got home from my trip I tossed out all my other “beauty” products. Now I only use Kristals Cosmetics. I don’t wear a lot of makeup. Typically I’ll apply a sunscreen, and lipstick so the products are great for keeping my skin clean, healthy and hydrated. Naturally beautiful is how I feel when using Kristals.

24 January 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Hi Judith - Thank you for sharing how our products make you feel! Felling naturally beautiful is very important and that is how we want everyone to feel. Thank you for sharing your experience and leaving this great Kristals Cosmetics review!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Rated 4 out of 5 stars

Love It!

My mother-in-law introduced me to Kristals. I fell in love with the rock crystal micro polishing exfoliator. I've ordered the product many times. It has a great scent and makes my skin feel so smooth.

24 January 2018
Unprompted review
Kristals Cosmetics logo

Reply from Kristals Cosmetics

Hi Sarah - We love you too and are thrilled to read your Kristals Cosmetics review and learn that you have ordered the Rock Crystal Micro Polishing Exfoliator multiple times. We are glad that this product works so well for you!!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@kristals.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

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