Basically i signed up to get a US virtual number for client communication.Setup process was easy and i was able to use the number immediately. Over the last few months, i have used it regularly for bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have tried to call overseas leads many times with different softwares and it has never worked. KrispCall was a super easy set up and the system works great, never any issues. Also great customer ser... See more
Company replied
KrispCall integrations have helped us connect our communication tools without adding extra steps to our workflow. Having everything linked together makes it easier for our team to access information... See more
Company replied
It does what it says. Took a bit of effort to get the list cleaned up, but the power dialer works as advertised. I wish they would clean up the paging on my list. It is really correct, but when you... See more
Company replied
Company details
- Call Center
- Business to Business Service
- Phone and Internet Service
- Software Company
- Telecommunications Service Provider
Written by the company
KrispCall is an AI-powered communication platform for growing business. It brings all essential messaging and calling features into one easy to use single platform, integrating effortlessly with your CRM. With access to phone numbers in over 100 countries KrispCall makes it easy to maintain a consistent professional global presence. The platform also provides USA non-VoIP numbers, enabling reliable two-factor authentication (2FA). KrispCall platform also supports Bulk SMS for targeted outreach campaigns, helping businesses increase engagement and response rates. As KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into your business phone system. By replacing multiple tools with a single, reliable solution, KrispCall simplifies communication and allows teams to focus on what matters most-customers and growth.
Contact info
531A Upper Cross Street #04-95 Hong Lim Complex, Singapore
- +61 480 030 084
- sales@KrispCall.com
- krispcall.com
4.2
Great
622 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useful app-based calling, but billing transparency could improve
I needed a Brisbane local number that could ring through to a mobile app while I’m overseas. KrispCall was ultimately able to provide that, and the core functionality works: someone in Brisbane can call a local 07 number and I can answer through the app over Wi-Fi or mobile data.
Support was responsive, especially when I raised a billing issue. Some inbound calls from a Brisbane landline were initially charged at a much higher rate because they appeared as “anonymous” in the call detail report. After I flagged the issue, KrispCall investigated and credited the overcharge back to my balance, which I appreciated.
That said, the onboarding and billing transparency could be better. It took more effort than expected to understand verification, call charges, and where to access detailed usage records. Overall, the service seems useful and support did help resolve the issue, but clearer upfront information would make the experience smoother.
2 May 2026
Unprompted review
Reply from KrispCall
Thank you for the detailed feedback, Paul! We’re glad to hear that KrispCall has been able to support your international calling needs with a Brisbane local number and that the core functionality has been working as expected.
We also appreciate your patience regarding the billing concern and are happy our support team could assist in resolving it. Your comments about onboarding and billing transparency are completely valid, and we understand how important it is for users to clearly understand verification steps, call charges, and usage details from the start.
Feedback like yours is extremely valuable as we continue improving the platform and overall customer experience. If there’s ever anything more we can help with, please feel free to contact our team anytime at support@krispcall.com.
Iam quite happy purchasing the USA…
Iam quite happy purchasing the USA non-voip number, till now i don't have any complain.
12 April 2026
Unprompted review
Reply from KrispCall
Thank you so much for your feedback, Lina! We're really glad to hear that you're happy with your USA non-VoIP number experience so far. Your satisfaction means a lot to us. If you ever need any assistance or have questions in the future, feel free to reach out to our support team anytime — we’re always happy to help!
Worst experince after 6 months of usage
Had been using there service for more then 6 months now. I had requested to get my a2p verfied. Even after 6 months they are asking me to wait for more time since there service provider is looking into my application to get verified.
I have ended there service and moving forward with another compnay
28 April 2026
Unprompted review
Reply from KrispCall
Hi Muneeb,
Thank you for taking the time to share your experience and we want to be straightforward: we are truly sorry for the wait and the frustration this caused.
We want to be transparent here midway through your verification process, our carrier partner introduced significant regulatory changes to the A2P 10DLC compliance requirements. This unfortunately impacted applications that were already in progress, including yours, and extended the timelines beyond what anyone had anticipated. We understand that does not make the 6-month wait any less frustrating, and we sincerely apologize that the communication around these delays was not as clear as it should have been.
We do want to share that your A2P verification has now been approved. We understand this may feel like too little too late, and that is fair. But if you are ever open to it, we would genuinely welcome the opportunity to make this right.
Please reach out to us at support@krispcall.com and we will ensure you are prioritized and taken care of properly.
Again, we are sorry Muneeb.
Nice Company
Yes, i like it. People approach me so that I wouldn't be hesitant. I like how people check on me
25 April 2026
Unprompted review
Reply from KrispCall
Nerissa Eulalia, really appreciate you taking the time to share this. Glad to hear your experience has been positive and that you feel comfortable and supported in your interactions. That kind of trust means a lot. If you ever need anything, we are always here.
KrispCall has truly simplified my work
KrispCall has truly simplified my work! I can connect with clients overseas using local numbers, and the audio quality is flawless. Tools like the Power Dialer and bulk SMS save me so much time, and the platform is easy to use on both desktop and mobile. It’s affordable, efficient, and perfect for growing businesses. I’m very happy with KrispCall and would recommend it to anyone looking for a modern cloud telephony solution
24 April 2026
Unprompted review
Reply from KrispCall
Thank you, really great to hear KrispCall is helping with international communication and saving time with features like Power Dialer and bulk SMS. Happy it’s supporting your business growth, feel free to contact us anytime if you need assistance.
KrispCall started out perfect two years…
KrispCall started out perfect two years ago (2024) and steadily deteriorated in tech, service, and functionality. So reviews will be skewed because early ones will praise it (as I would have). I use it for my business. We are now unable to receive phone calls on any device and three rounds of tech support have resulted in no repair. After we gave up using the mobile app, we switched to the online account service to make and receive calls and are told our computers are "offline" and that we should contact customer service. However, we wouldn't be able to receive that message if we weren't online! There's no usable "how to" regarding setting up the voice mail, which remains a mystery and we don't DARE ask customer support. The only version of this is on YouTube and is basically an advert for "voice mail" but has no information about using it. Also, we received a notice that our SMS service would be discontinued because we "violated terms of service" when we hadn't even used it except to receive messages, mostly phishing and spam from their unfiltered system. We're done, and are shopping for a new service. It's my suspicion that many of the hysterically positive reviews here are engineered.
24 April 2026
Unprompted review
Reply from KrispCall
Hi Andrew,
Thank you for sharing your experience openly we appreciate your honesty and want to address your concerns directly. We hear you, and we sincerely apologize that your experience has not matched what you signed up for. We also want to acknowledge that having to reach out multiple times without a FCR resolution is not the experience we want for any customer, and we are sorry for that. Your feedback is something we are actively taking into account as we continue improving our platform.
On not being able to receive calls on any device — we are glad to confirm that this issue was identified and fully resolved. We also noticed that you acknowledged this and left a positive rating on your support ticket, sharing that the representatives worked hard to solve the problem. We truly appreciate that.
On the voicemail setup guidance — that is fair and noted. We acknowledge our documentation in this area needs improvement and we are working on making it clearer and more accessible.
On the A2P 10DLC compliance notice — we completely understand why receiving that email felt alarming and out of nowhere. We want to assure you that after a thorough review by our compliance team, the matter was fully resolved and your account remains in good standing.
For any remaining concerns, we'd love to continue this conversation privately. Please reach out to us at support@krispcall.com and we will ensure you have proper, continuous support going forward.
We value your business and want to earn your trust back.
Regards,
The call quality is absolutely great ♥️
24 April 2026
Unprompted review
Reply from KrispCall
Thank you, Malik Talal!! Awesome to hear you’re happy with the call quality — that’s a core part of the experience for us, feel free to contact us anytime if you need help.
Reply from KrispCall
Thank you, Rahul. Really glad the UI/UX feels good for you and that both support and pricing are meeting your expectations. we appreciate the feedback a lot, if you ever need help, we’re always here — just contact us anytime.
I used it last 3 year best services
I used it last 3 year best services
Ali Kamran khan
15 September 2025
Unprompted review
Reply from KrispCall
Muhammad Irfan, really appreciate your continued support. 3 years of usage and still calling it the best service is amazing feedback for us. glad KrispCall has been reliable for you all this time. Feel free to reach out anytime if you ever need assistance.
Amazing
Amazing, easy to set up and easy to use. Fast and flawless set up!
20 April 2026
Unprompted review
Reply from KrispCall
Dhyan Patel, really appreciate you sharing this. Glad to hear the setup was fast, easy, and everything has been working smoothly for you. That simple onboarding experience is exactly what we aim for if you ever run into anything or need help, feel free to contact us anytime — we’re always here
paid for subscription ,15$ even one…
paid for subscription ,15$ even one single feature is not working.support team are scammers which only waste your time .I don't belive in there rates here.that was my expirence .
18 April 2026
Unprompted review
Reply from KrispCall
We’re really sorry to hear about your experience that’s definitely not what we want for our users.
We take concerns like yours very seriously and would truly like to understand what went wrong here...... Unfortunately, we weren’t able to locate your account or any previous support interactions based on this review , which is why we could not investigate the issue further.
Could you please email us at support@krispcall.com with the email address associated with your account and a brief description of the issue you faced? Our team will prioritize your case, review everything in detail, and work with you directly to resolve it as quickly as possible......
We genuinely appreciate you bringing this to our attention and hope we can make things right for you.....
Just started with KrispCall
Just started with KrispCall, we needed a virtual mobile number fast set up and we love the power dialer. Call outs are clear. Another great feature we get daily useage report, All good so far!
Aimie, AMW Media
31 March 2026
Unprompted review
Reply from KrispCall
Woohoo, welcome to the KrispCall family! So happy to hear the setup was fast, calls are clear, and the power dialer is already a hit! And yes — those daily usage reports are a game changer, right? You're just getting started — there's so much more to discover. We've got you covered every step of the way!
Krispcall is wonderful app
Krispcall is wonderful app, i like the features in here according to the prize, i truely recommend to anyone who is searching for unified communication platform.
4 March 2026
Unprompted review
Reply from KrispCall
Aww, thank you for such a lovely review! We're humbled to know that KrispCall's features and pricing have won your trust and recommendation. Building a platform that truly serves its users is our biggest mission, and feedback like yours reminds us we're on the right track. We'll keep pushing to make it even better for you!
Great service but balance drains faster than expected
I used KrispCall mainly to get a US phone number and it worked really well overall. The setup was straightforward and call quality was solid. My only concern is that the balance depletes quite quickly, and what surprised me is that even unanswered incoming calls still consume credit. That part was a bit frustrating and caught me off guard. Aside from that, it does what it promises and I would recommend it to anyone who just needs a reliable US number.
31 March 2026
Unprompted review
Reply from KrispCall
This review truly means a lot to us — thank you! We're so happy KrispCall helped you get up and running with a reliable US number. Your point about balance draining on unanswered calls is something our community has echoed, and it's feedback we're taking seriously as we work to improve our platform. We want every KrispCall user to feel in full control of their usage and costs. Thanks for being part of our community and for recommending us — we're here for you!
Thanks to Krispcall
Thanks to Krispcall, it helped me a lot to connect with our clients seamlessly
31 March 2026
Unprompted review
Reply from KrispCall
Thank you so much for this wonderful feedback! It's incredibly rewarding to know that KrispCall has made a real difference in how you connect with your clients. We don't take that trust lightly, and we'll keep working hard to deliver the seamless experience you deserve every single day!
Responsive support
Responsive support.
Took a while to get my number verifed and running but support was available 24/7 to help through the process.
23 March 2026
Unprompted review
Reply from KrispCall
Thanks for sharing your experience! We know the verification process can take a bit, but we're really glad our 24/7 support team was by your side throughout. That's exactly what we're here for! Now that you're all set up, here's to smooth and seamless communication ahead!
Support and line
Amazing support and sales people. Always fast. KYC takes some time, but it's all right. We had a problem with the quality of the line at the beginning but it's been fixed.
27 March 2026
Unprompted review
Reply from KrispCall
This review means a lot to us — thank you! Knowing our support and sales team are delivering fast, quality service is exactly what we strive for. We're actively working to streamline the KYC process to make it quicker and easier. And we're relieved the line quality issue was fixed — every call should be crystal clear from day one. We're committed to making your experience even better going forward!
i am quite happy with app features but…
i am quite happy with app features but i am only upset with the pricing,it should provide some discounts here.
4 March 2026
Unprompted review
Reply from KrispCall
We love hearing that you're happy with the features — thank you! And we truly appreciate your honesty about pricing. Your feedback is exactly what helps us grow and improve. We're always working on ways to bring more value to our users, so watch out for discounts and special offers.
KrispCall Great call quality and easy-to-use platform for business communicationhas been a reliable and…
KrispCall has been a reliable and efficient solution for managing business communications. The call quality is consistently clear, and the platform is easy to set up and use, even for non-technical users. I especially appreciate the seamless integration with other tools and the ability to manage calls, messages, and numbers in one place. The dashboard is intuitive, and features like call recording and analytics are very helpful for tracking performance. Customer support has also been responsive and helpful whenever needed. Overall, it has significantly improved my workflow and communication efficiency.
25 March 2026
Unprompted review
Reply from KrispCall
This just made our day — thank you! Clear calls, easy setup, seamless integrations, intuitive dashboard, helpful analytics, and responsive support — we're so glad it's all coming together for you! KrispCall is built for exactly this: making business communication effortless. We'll keep pushing to make your experience even better. Thanks for being part of the KrispCall family!
Reply from KrispCall
Wow, thank you! Our team puts so much effort into making the experience smooth and our support responsive, so this means the world to us. We hope to keep exceeding your expectations with every interaction!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.