Kriptomat has been the worst experience. In the beginning, about 4–5 years ago, it actually seemed quite good — like every scam does at first. They liquidated crypto at the bottom of the market an... See more
Company replied
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See what reviewers are saying
Kriptomat is a scam. Do not deposit money on this platform. They don't respect their terms and conditions. They change rules without warning you. The referral program is a huge joke. They don't... See more
Company replied
Registration easy, userfriendly and stright forward. The first money transfer was simple and was confirmed quickly after ID approval. The after registration account setup und first Crypto purchase w... See more
Company replied
Hello, I like the exchange very well. Good offer, clear and you notice that a good dedicated team is working here. Big criticism is that you can not send cryptocurrencies to external wallets. This mus... See more
Company replied
Company details
Written by the company
We believe everybody deserves the freedom, fairness, and fulfillment that #crypto represents. Buy and sell cryptocurrencies within minutes at Kriptomat.
Contact info
Pärnu mnt 31, 10119, Tallinn, Estonia
- support@kriptomat.io
- kriptomat.io
You should know
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great response and sound and clear...
5 May 2023
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Very good application
1 May 2023
Reply from Kriptomat
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Thank you for your review!
We understand your concerns about our fees. Please know that we value transparency and have clearly stated all fees on our App and Website. You can check them out at https://kriptomat.io/fees-and-limits/.
We apologize for any inconvenience caused by our fees. However, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.0002BTC.
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
Sincerely,
Kriptomat Team
Reply from Kriptomat
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
High fees, unstable app.
I don't recommend it for small transactions and payments. Although the fees are stated on the website, they're still very high, both for depositing money and for withdrawing cypto. Also, the app is unstable, constantly disconnecting and asking for pins and codes.
26 April 2023
Unprompted review
Reply from Kriptomat
Hello George,
We understand your concerns about our fees. Please know that we value transparency and have clearly stated all fees on our App and Website. You can check them out at https://kriptomat.io/fees-and-limits/.
We apologize for any inconvenience caused by our fees. However, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.0002BTC.
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
If you have any issues with our App, please do not hesitate to contact our support team at support@kriptomat.io. They will be more than happy to assist you.
Thank you,
Kriptomat Team.
Works without problems
25 April 2023
Reply from Kriptomat
Dear Arne,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
scam. don't bother
They don't actually have 1/3 of the coins they say they offer. They make you pay transaction and exchange fees, but actually you don't get any wallet and any coins anywhere. They show you a number but you cant withdraw it. you can only pay more fees to sell it for USD, or exchange it but only for USDT. Every other exchange option has a "request" button that does nothing. Paying again more in the process for something you don't have, and I doubt they do have any also. I didn't try any major coins, And I wouldn't bother after seeing this! At least 1/3 of their services is a scam. I wouldn't trust them with my money.
26 April 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review.
We are not sure are you referring to under the claim that we do not have 1/3 of offered coins?
If you are referring to the supported actions around every coin, they are very transparently displayed here:
https://kriptomat.io/supported-actions/
At Kriptomat there is no such thing as condition to buy more coins in order to execute some action.
From what you have written it seems rather like you have experienced issue with how to send/receive some currency or exchange it for another token.
If you need any assistance, please contact ur support team via support@kriptomat.io or via the Live Chat and they will gladly assist you.
Thank you,
Kriptomat Team.
Reply from Kriptomat
Dear Adonios,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Dear Daniel,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
very good service2304
23 April 2023
Unprompted review
Reply from Kriptomat
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Very complicatet funds deposit
Very complicatet funds deposit. All thats checks.. and wen I send them all documentations, then they asking for another few. It's a mission impossible. I understand EU regulations, but that is too much. I stop using kriptomat for that reason.
11 April 2023
Reply from Kriptomat
Dear Ivica,
Thank you for sharing your experience with Kriptomat.
We understand that the verification checks and documentation requirements can be frustrating, but it's important to keep in mind that these measures are in place to protect customers and ensure the integrity of the platform.
Kriptomat, like all reputable cryptocurrency exchanges, has a legal and ethical responsibility to comply with regulations such as KYC (know your customer) and AML (anti-money laundering). These regulations require that exchanges verify the identity of their customers and monitor transactions for suspicious activity, such as money laundering or terrorist financing.
The compliance team at Kriptomat conducts these checks in order to fulfill these requirements, and to ensure the safety and security of our customers' funds. While it may seem burdensome at times, these measures are necessary to maintain the integrity of the financial system and prevent illegal activities.
We understand that the process can be frustrating, but it's important to remember that Kriptomat is taking these measures to protect our customers and ensure that our platform remains a safe and secure place to trade cryptocurrencies.
If you have any further questions or concerns, please don't hesitate to reach out to Kriptomat's customer support team via support@kriptomat.io
Thank you!
Dutch been ditched by Kriptomat
Kriptomat used to be an easy-to-use and secure place to buy, sell & store crypto. Well that has changed. Apparently, all customers based in the Netherlands are being ditched. All your currencies will be sold and turned into EUR, which you can withdraw (hopefully).
Support won't say much but keeps referring to an email sent on 15 March 2023, which I haven't received. No issues with any of the other emails from them btw. Oh and no resent or reminder.
No info on the site and no further info from support. Just this...
"We kindly suggest finding this email for the full scope of the situation. Unfortunately, once the Netherlands authorities implemented the restrictions, we were obligated to terminate our services, otherwise, we would be breaking the law.
Kriptomat's main priority is staying compliant with international regulations for financial services companies and complete transparency with our users.
We sincerely apologize for any inconvenience caused."
Update 19 April 2023
Re: "if you have received the final email yesterday, that means you have received previous emails as well." > that one hasn't been received. Are you sure you guys have sent? What I received yesterday were a bunch of emails about crypto ABC, DEF, GHI til XYZ have been sold. That was the reason I contacted support.
Re: "this decision is not our attitude or business decision"> that's not what this review is about. The lack of communication is what the review is about. No emails have been received and support that basically gives you the run-around.
Also, the email requesting "transcript of these emails" and log files has been sent.
Update 20 April 2023
News from Kripomat's Head of the Customer Success Team....
* "In-debt investigation with the technical team has confirmed that you were not notified about the event and were left out of the communication cycle."
* "Your account was excluded from the final notification list because you withdrew funds immediately after all cryptocurrencies were automatically sold" > that was after 1) receiving the emails about all my cryptocurrencies being sold and 2) contacting support who basically said a) we don't do things like that and b) ah you're Dutch so you should have read the emails (that were never sent to me). As I no longer had faith in the company I withdraw the Euro amount the next day. Wasn't going to let them take that away as well.
* "In the meantime, we can do nothing but offer you our sincere apology for this miscommunication that took place, and we are also conducting an internal investigation to find out how your email got excluded and to learn and improve our procedures to ensure this does not happen again in the future." > Great [sarcastic mode]... To be honest, I don't really care about why or how it has happened. The biggest issue is a) taking my stuff away and b) not communicating about it and putting blame at the customer.
This will be the last update. The case is closed. I just hope this doesn't happen to other / future customers of Kriptomat.
18 April 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for taking the time to write us a review.
All affected customers have been sent 4 emails, initial email, 3 reminders and final email was sent yesterday, to the customers that did not take action described in our emails.
If you wish you can send us an email to support@kriptomat.io and we will check and send you a transcript of all the emails that have been sent to you, as if you have received the final email yesterday, that means you have received previous emails as well.
We will gladly check, and send you a transcript of these emails.
Unfortunately, the Dutch government have imposed restrictions and law changes that are affecting all Crypto exchanges that are not registered in Netherlands hence we were forced to revoke our services for Dutch customers for the time being.
We have announced this change one month before applying it, and as mentioned have sent 4 more emails to remind you of change, and that you either need to send crypto to external wallet, or withdraw it to your bank account.
Kindly, keep in mind that this decision is not our attitude or business decision, but rather consequential decision of the legislation changes. We, as fully regulated Financial institution that operates within EU are obliged to follow any law changes and act immediately in accordance with it.
We hope this offers you better insight in what happened, and rest assured we did inform all affected customers, and reminded them 3 times, before sending final email yesterday about the actual revoking of our services, which was announced to take place on the 19th of April.
Sincerely,
Kriptomat team.
Reply from Kriptomat
Dear Juddi,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
promising start
First few days qith Kriptomat look very promising, hope it goes on the same way.
17 April 2023
Unprompted review
Reply from Kriptomat
Hello!
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
It works perfect and the access seems very safe
After a few days using it and only a transaction from euro to BTC, everything seems to work perfect.
I've been using its website and android app.
It seems to me that access to the platform is very safe
11 April 2023
Unprompted review
Reply from Kriptomat
Hello Alberto,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Very fast and helpful customer service
Very fast and helpful customer service. Recommend.
31 March 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
The company is very helpful if you wont…
The company is very helpful if you wont help I am very happy to have kriptomat. And I think in the future maybe a Visa card would be very good
28 March 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
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