Kriptomat has been the worst experience. In the beginning, about 4–5 years ago, it actually seemed quite good — like every scam does at first. They liquidated crypto at the bottom of the market an... See more
Company replied
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See what reviewers are saying
Kriptomat is a scam. Do not deposit money on this platform. They don't respect their terms and conditions. They change rules without warning you. The referral program is a huge joke. They don't... See more
Company replied
Registration easy, userfriendly and stright forward. The first money transfer was simple and was confirmed quickly after ID approval. The after registration account setup und first Crypto purchase w... See more
Company replied
Hello, I like the exchange very well. Good offer, clear and you notice that a good dedicated team is working here. Big criticism is that you can not send cryptocurrencies to external wallets. This mus... See more
Company replied
Company details
Written by the company
We believe everybody deserves the freedom, fairness, and fulfillment that #crypto represents. Buy and sell cryptocurrencies within minutes at Kriptomat.
Contact info
Pärnu mnt 31, 10119, Tallinn, Estonia
- support@kriptomat.io
- kriptomat.io
You should know
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2024.
Thank you!
Kriptomat Team.
Great service
5 December 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2024.
Thank you!
Kriptomat Team.
Is straightforward,veasy to use
Is straightforward,veasy to use , it xan be better tgan the 25$ min buy
4 December 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review.
Your uplifting words truly energize us to continue pushing the boundaries and achieving even greater levels of simplicity in our App interface.
Rest assured, we immediately shared your feedback with our talented teams, and they are absolutely motivated to keep excelling at what they do - delivering the best user experience!
Regarding the lower minimums, we passed your feedback directly to our team and it will be taken into consideration.
We can't wait to keep you excited and engaged with our upcoming awesome features and improvements planned for 2023.
Thank YOU for being an essential part of the Kriptomat community!
Warmest regards,
The Kriptomat Team
Very good service
It's very easy to use and any problems you have with the customer service sorted it
7 August 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2024.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review!
We understand your concerns about our fees. Please know that we value transparency and have clearly stated all fees on our App and Website. You can check them out at https://kriptomat.io/fees-and-limits/.
We apologize for any inconvenience caused by our fees. However, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.000085BTC
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
Thank you,
Kriptomat Team.
Its a very simple App with a lot of…
Its a very simple App with a lot of intressting features. Easy to use.
For me on of the best.
7 November 2023
Unprompted review
Reply from Kriptomat
Dear Dennis,
Wow, we're thrilled and grateful to receive your incredible review!
Your uplifting words truly energize us to continue pushing the boundaries and achieving even greater levels of simplicity in our App interface.
Rest assured, we immediately shared your feedback with our talented teams, and they are absolutely motivated to keep excelling at what they do - delivering the best user experience!
We can't wait to keep you excited and engaged with our upcoming awesome features and improvements planned for 2023.
Thank YOU for being an essential part of the Kriptomat community!
Warmest regards,
The Kriptomat Team
SCAM
Once your money is deposited, it cannot be taken back. If you want to get the money back you definitely have to pay and even that it's not sure you 've got your money back...
4 November 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review.
Considering that your review is not providing us with sufficient information, it is a bit hard for us to get a whole picture of what happened or what issue have you encountered.
We are not sure what are you referring to by this claim, as withdrawals from Kriptomat, either of Fiat money or Crypto are possible, and there are no charges other than stated fees for processing transactions, which you can check here:
https://kriptomat.io/fees-and-limits/
You do not need to pay anything in order to be able to withdraw your funds, hence we are not sure what are you referring to.
Please contact our Support Team via support@kriptomat.io and they will gladly assist you with your withdrawal or any other issue you have.
Thank you,
Kriptomat Team.
Love to use this exchange
Love to use this exchange, you can buy and own anything with such a security and very good support for everything, from setup account to buy and sell.
2 November 2022
Unprompted review
Reply from Kriptomat
Dear Azrudin,
Wow, we're thrilled and grateful to receive your incredible review!
Your uplifting words truly energize us to continue pushing the boundaries and achieving even greater levels of simplicity in our App interface.
Rest assured, we immediately shared your feedback with our talented teams, and they are absolutely motivated to keep excelling at what they do - delivering the best user experience!
We can't wait to keep you excited and engaged with our upcoming awesome features and improvements planned for 2023.
Thank YOU for being an essential part of the Kriptomat community!
Warmest regards,
The Kriptomat Team
Very fast returning informations.
Very fast returning informations.
And ON-line support is also very fast.
Thank you.
BR
Ivan
1 November 2023
Unprompted review
Reply from Kriptomat
Dear Ivan,
Wow, we're thrilled and grateful to receive your incredible review!
Your uplifting words truly energize us to continue pushing the boundaries and achieving even greater levels of simplicity in our App interface.
Rest assured, we immediately shared your feedback with our talented teams, and they are absolutely motivated to keep excelling at what they do - delivering the best user experience!
We can't wait to keep you excited and engaged with our upcoming awesome features and improvements planned for 2023.
Thank YOU for being an essential part of the Kriptomat community!
Warmest regards,
The Kriptomat Team
One of the best services for…
One of the best services for cryptocurrency.
1 November 2023
Unprompted review
Reply from Kriptomat
Wow, we're thrilled and grateful to receive your incredible review!
Your uplifting words truly energize us to continue pushing the boundaries and achieving even greater levels of simplicity in our App interface.
Rest assured, we immediately shared your feedback with our talented teams, and they are absolutely motivated to keep excelling at what they do - delivering the best user experience!
We can't wait to keep you excited and engaged with our upcoming awesome features and improvements planned for 2023.
Thank YOU for being an essential part of the Kriptomat community!
Warmest regards,
The Kriptomat Team
Fast,reliable,informed
25 October 2023
Unprompted review
Reply from Kriptomat
Dear Mihai,
Wow, we're thrilled and grateful to receive your incredible review!
Your uplifting words truly energize us to continue pushing the boundaries and achieving even greater levels of simplicity in our App interface.
Rest assured, we immediately shared your feedback with our talented teams, and they are absolutely motivated to keep excelling at what they do - delivering the best user experience!
We can't wait to keep you excited and engaged with our upcoming awesome features and improvements planned for 2023.
Thank YOU for being an essential part of the Kriptomat community!
Best regards,
The Kriptomat Team
For is a high rate,could be better :)
18 October 2023
Unprompted review
Reply from Kriptomat
Dear Edward,
Thank you for taking the time to leave us a review.
We are really interested to hear your opinion on what kind of improvements would you like to see in the future.
At Kriptomat, customer is the center of our product and we strive to go above and beyond to deliver even better experience, hence your hones feedback is really important to us
Feel free to send us an email at support@kriptomat.io with any comments you may have.
Thank you,
Kriptomat Team.
Thanks!Very good!
10 October 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review.
When it comes to fees at Kriptomat, they are presented very transparently on various places across our website and App.
We understand your concerns about our fees. Please know that we value transparency and have clearly stated all fees on our App and Website. You can check them out at https://kriptomat.io/fees-and-limits/.
We apologize for any inconvenience caused by our fees.
However, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.000085BTC
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
Thank you,
Kriptomat Team.
Vety good and fast transakcion
Very easy to bay and dell. Good company. I expect Visa or Master card of company.
27 September 2023
Unprompted review
Reply from Kriptomat
Dear Serena,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
Very good experience with your app and…
Very good experience with your app and very much fast transaction
26 September 2023
Unprompted review
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
You stoll money from people.
18 September 2023
Unprompted review
Reply from Kriptomat
Hello,
We are sorry to hear that you feel this way about our platform.
Kriptomat is a fully regulated company with an immaculate reputation that is known worldwide.
As such, we can proudly say that this could not happen.
As you did not provide your user email or context, we would kindly like to ask you to send us an email to support@kriptomat.io and explain in more detail what happened. Were you involved with some fake brokerage or financial advisors?
As Kriptomat takes this kind of claim very seriously and we are very dedicated to fighting against financial criminal, your information would mean a lot to us to get a better overview of your situation, and if possible assist you.
Thank you in advance!
Kriptomat Team.
Permanent blocking of functionality
It is impossible to use the platform's services, functionality is constantly blocked and you have to spend time communicating with the support.
I do not recommend using your platform to anyone I know
16 September 2023
Unprompted review
Reply from Kriptomat
Dear Sergejus,
We are sorry to hear that you were not happy with our service.
We have checked what happened, and from what we see, you needed to provide additional documents to our Compliance team in order to process your transaction.
Kindly keep in mind that over the weekend this kind of check is performed much slower, compared to the working days, due to the reduced availability of services that conduct this check.
As we can see your case was processed first thing this morning.
We understand it may be frustrating to wait if you submit documents over the weekend, and we will use your feedback to do our best to improve this process.
We would also take this opportunity to emphasize that our Service Level Agreement (SLA) for this check is 48 hours, as clearly communicated in the respective article.
Once again thank you for taking the time to share your feedback with us and we apologize for the inconvenience.
If you need any further assistance, our Support team is at your disposal.
With regards,
Kriptomat Team.
They are serious,quick and..honest!
31 August 2023
Reply from Kriptomat
Hello,
Thank you for such an amazing review.
Comments like this are a wind to our backs to keep pushing the boundaries and reaching new heights of simplicity when it comes to the App interface.
Your feedback was forwarded to the relevant teams in our company as a motivation to keep being the best at what they do. :)
Stay tuned, as we have so many awesome planned features and improvements for 2023.
Thank you!
Kriptomat Team.
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