Dear Feliks,
Thank you for sharing your experience with us. We are sorry to hear that you're not satisfied with our service.
You can find a lot of informaton on the page of your respective voyage on our website (e.g. such as the itinerary, information abut the ship you're travelling with, basic included services and included services within your chosen rate etc.). The cruise line you have chosen includes all meals in the buffet and the main restaurants as well as drinks in the buffet restaurant (mineral water, soft drinks, table wine, tea, coffee).
In case you would like to enhance your travel experience and add more packages to your booking, please kindly log in to the cruise line page that we have already mentioned within the emails with your personal booking details. Here you can pay for your cruise, book a beverage package of your choice (which differ in the range of drinks they include; the beverage packages additionally include drinks in the various bars on board as well as a wide selection of non-alcoholic and alcoholic beverages), book an internet package or shore excursions of your choice or reserve specialty restaurants and other services on board.
We usually reply within our opening hours, which you can see here https://www.kreuzfahrtberater.de/impressum, and depending on the request volume of all our customers always as soon as possible. Your satisfaction is important to us!
Please kindly note that we have replied to most of your questions/requests within a few hours and that there's currently one email left to answer. Our team of experts will get back to you as soon as possible.
In case there are more questions or wishes, please feel free to contact us. We are always at your service.
With kind regards
Your Kreuzfahrtberater.de team
