Put £250 into buying cash and have been scammed, i have never got my money back. The 2 deposits spent 3 days pending then said failed and i have not got a refund 1) £150 deposit REF ID: FTLV9vD... See more
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So,i must say it's very very cool platform,well thinked,interface is great,some tips to learn,all is well done,withdrawal are instant,it took 30 seconds to come on my bank account,this is really great... See more
Company replied
My go to centralized exchange being in the United States. Great selection of tokens, super competitive fee structure, especially for Kraken Pro. I've been using Kraken for over 5 years and never had a... See more
Company replied
You send things to an irresponsible team with no name and no method to talk to real persons until Frustration makes me and others seek other services where real people help with problems, not shuffle... See more
Company replied
Company details
Written by the company
Kraken helps people own the power of their money. Founded in 2011, we're one of the world's longest-standing crypto platforms — now offering crypto, stocks, futures, staking, payments and more. Trusted by millions of institutions, professional traders, and consumers across 190+ countries. Proof of Reserves since 2014. Assets held 1:1.
Own the power of your money
Written by the company
- Our mission: Accelerate the global adoption of crypto so everyone can achieve financial freedom and inclusion.
- Since 2011, we've put that mission into practice by building one of the most transparent platforms in finance. Proof of Reserves since 2014. Assets held 1:1. A product lineup that now spans crypto, stocks, futures, staking and payments. Trusted by millions of consumers, professional traders, and institutions across 190+ countries.
Contact info
United Kingdom
- kraken.com
Start trading with as little as $10
You should know
3.5
Average
7K reviews
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For one thing it did answer all my…
For one thing it did answer all my questions to my satisfaction,
Most important is the security that they provided me to make sure I was not under pressure or under the influence of a third party
22 April 2026
Reply from Kraken
Thank you for the kind words Hassan!
We’re really glad we could answer your questions clearly and, most importantly, help ensure your security throughout the process.
Protecting our client, especially from potential third-party pressure is a top priority for us. If you ever need anything else, we’re here to help!
Kraken Support 🐙
The services is quick and efficient..
21 April 2026
Reply from Kraken
Thanks for the kind words and for taking the time to leave a review, Felino. Glad to hear we've kept things quick and efficient for you. We'd love to hear what we could improve to make it a full five-star experience. Feel free to reach out anytime with any feedback or questions 🐙
My account was suspended within a short…
My account was suspended within a short period of establishing the account. I was informed I cannot deposit funds for a period of 3 months due to suspicious activity. I will close this account due to what I consider unethical practices by Kraken. It appears that they want use of my funds for 3 months while my account access has been suspended. Totally unacceptable. Kraken only provides AI help, nobody can explain why this has happened.
22 April 2026
Reply from Kraken
Hello, we understand how concerning this situation must feel.
Temporary restrictions can occur as part of security and compliance checks, and they don’t give us access to or use of your funds. We’re also here with real (human) specialists to assist.
If you have a ticket number, feel free to share it via our social channels or by updating your review so we can help look into this further.
Kraken Support 🐙
Reply from Kraken
Thanks Frankie, glad to read you like it 🤝🐙
Reply from Kraken
Hi Joseph, awesome to hear everything’s been smooth and that you’re feeling confident with security, thank you very much for taking the time to share your feedback!
Kraken Support 🐙
You steal from people for example i buy…
You steal from people for example i buy stock that is 2.25 but it says i got it at 2.85 thats Bullshit.
25 April 2026
Reply from Kraken
Thanks for sharing your experience. We're curious to know how the mentioned transaction went, so we can potentially provide an explanation or correct it.
When possible, please reach out to us, so we can get you assistance. Either in-app or through our Socials.
Like the site it's features easy to…
Like the site it's features easy to understand and use and the it's based out of the usa recommend any body that's using crypto or similar thitto check it out.
25 April 2026
Reply from Kraken
Your review is heartfelt, Eddie! We make it easy to get you started and make your trades. Glad to be part of your crypto journey 💜
Very fast response!
25 April 2026
Reply from Kraken
We do our best to get back as soon as possible! We're here 24/7/365 - email, chat or voice. Happy to answer all questions!
Horrible fee of converting from one…
Horrible fee of converting from one crypto to another it's to expensive
25 April 2026
Unprompted review
Reply from Kraken
Thanks for your feedback Jacek.
Converting between assets can include a spread for instant execution, which can make it feel more expensive 😕
If you’d like more control over pricing, you can use limit orders or explore other trading options in the app 👍
Feel free to reach out if you’d like help, we’re happy to guide you 🐙
Reply from Kraken
Thanks for sharing your experience Robert 😊🐙
Reply from Kraken
That's how we roll 🐙
Thanks for the review! 🤝
very fast and easy to use
very fast and easy to use. use the bid feature for lowest fee.
12 April 2026
Reply from Kraken
Thanks for sharing your experience Paul 💜🐙
Mid layout
Easy layout. Wish there was a prompted 1 minute video about all the icons. Abit confusing when moving from a easy to use layout
25 April 2026
Reply from Kraken
Thanks for the review and for your feedback. While we do our best to provide a seamless experience, some app interactions may not be immediately obvious. Please feel free to visit this Support Article for the basics : https://support.kraken.com/articles/360046777031-the-kraken-app
For anything else, our Support is here 24/7/365!
Great app, easy to start trading
Kraken makes it very easy to start watching the market and trading crypto/stocks while also providing fun perks like daily login rewards. Highly recommend for anyone interested in crypto even if you only want to test the waters with a small amount of money (I started with $10)
20 April 2026
Reply from Kraken
Thanks for the awesome review! We make it easy, so you can focus on your trades. Happy to be part of your crypto journey 💜
Average
I’ve used kraken for a while, and it’s decent overall, security seems solid and I like the coins available. Although it could be confusing to navigate. I couldn’t understand the different versions at first and lost some money as well… there’s definitely room for improvement
25 January 2026
Unprompted review
Reply from Kraken
Thanks for the review! While Kraken is designed to be easy to navigate, if you’re looking for more advanced features, feel free to download and explore Kraken Pro.
It’s a separate app you can use with the same account, offering more direct trading tools and additional features. If you need help getting started, feel free to reach out anytime—we’d love to earn that extra ⭐
Refund my money that was overdrawn in…
Kraken did refund my money that was overdrawn in my bank account Thank You!
20 April 2026
Reply from Kraken
Thanks for sharing your experience, Brenda. We'd like to get this sorted, please reach out to us through the app or via any of our Social Media and we'll get you the assistance you need.
My bank keeps flagging and blocking my…
My bank keeps flagging and blocking my e-transfers to kraken, although this isn’t a kraken problem it successfully prevents me from transferring money to kraken so you should do something about it
4 March 2026
Reply from Kraken
Thanks for the feedback Paulo. It does sound like your bank is flagging those transfers on their side 😕
You might want to check with them to approve it, or try another method like PayPal or a wire transfer.
Kraken Support 🐙
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