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Krak Reviews 34

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I am very disappointed with my experience. My account was suddenly restricted right after receiving a small transfer from my spouse, and now my funds are locked. I have already submit... See more

Company replied

Rated 5 out of 5 stars

The Krak app works seamlessly to send and receive any form of currency, I highly recommend it and use it to split bills with friends and pay rent. The app is well-designed, easy to navigate, and allow... See more

Company replied

Rated 5 out of 5 stars

I love this app because it combines all features I need for my crypto in one place: depositing, buying, earning, and it also has debit card which allows me to spend my crypto for goods and services! A... See more

Company replied

Rated 5 out of 5 stars

Solid app, lots of features I want to use. After using it a few days, biggest pros were seeing the big cashback on every transaction and super easy to receive money from family back home. Biggest unlo... See more

Company replied

Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Cryptocurrency Service
  4. Money Transfer Service

About Krak

Written by the company

Krak is the money app that pays you back, built for people who want more from their finances. Spend, send, and grow your money in one place with no monthly fees, and maximise your earning potential.

The Krak card works at over 110 million merchants and pays market leading cashback on every purchase, instantly, in your local currency or Bitcoin. No points. No categories. Just real rewards every time you spend.

Deposit your salary and earn up to 1% back the moment it lands. Put your balance to work with Krak Vaults, earning up to 8% APY with no lock-up and full access to your funds whenever you need them.

Send money instantly to other Krak users across 160+ countries, fee-free. Spend from 600+ fiat and crypto assets including USD, EUR, GBP, CAD, AUD, CHF, Bitcoin, Ether, XRP, and more, with automatic conversion at checkout and no extra steps.

Krak is built on Kraken's regulated global infrastructure, trusted since 2011. Your funds are held in segregated accounts at regulated institutions, kept entirely separate from Krak's operational capital.

Geo restrictions and T&Cs apply. Learn more here.

Contact info

You should know

3.8

Great

TrustScore 4 out of 5

34 reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

Merhaba ben Yusuf Yakut HELPP HELPP HELPP


I am very disappointed with my experience.

My account was suddenly restricted right after receiving a small transfer from my spouse, and now my funds are locked. I have already submitted all required documents, including ID, proof of transfer, and a marriage certificate, but I am still waiting for a response.

I understand security checks are necessary, but blocking access to my funds without timely support is very frustrating and causes financial inconvenience.

I actually like the platform and would prefer to continue using it, but this situation needs to be resolved quickly.

I hope the support team reviews my case as soon as possible.

Merhaba ben Yusuf Yakut

Eşim bana para görderdi aynı soyadı 203 Euro ve kaldıraç alım satım yapıyorum alışveriş yapıyorum

Hesabıma kısıtlama geldi müşteri hizmetleri yok konuşacak kimse yok numara yok revir die bir coin aldım 1150 euro ya düştü 900 euro ya alıp sattılar şuan kaldı 900 Euro kaldıraç da param gitti ekleme yapamadım die her gün mesaj çekiyorum cevap yok siz dolandırıcı mısınız paramı sizden çekip sizden kurtulmak istiyorum

1 February 2026
Unprompted review
Krak logo

Reply from Krak

Please send us a DM on another social platform so we can investigate:

https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media

Rated 5 out of 5 stars

Recently started using the Krak App

Recently started using the Krak App, good cashback offering no issues so,far. Easily to use platform with good UI.

9 April 2026
Unprompted review
Krak logo

Reply from Krak

We love to read that you're enjoying Krak so far ;)

If you ever need help, we're just a few clicks way 🤝 🐙

Rated 1 out of 5 stars

Dont touch Kraken unless you want to get scammed

I can only agree on the guy previous to me. This app or whatever you want to call it is a pure scam. I ordered something with their card, the product came broken, the selling company ignored me so i opened a complaint on krak with alle the evidence. thats one thing but second thing is that the seller just took the same amount of money from my card and the app dont needed a verification for that payment. All of that happenend end of december/start of january. until now nothing, the chat always tells me they hope theres an update soon, but nothing. Its been 4 months now and krak/kraken still owes me 100+ €. it is unfortunate but that app and kraken is not safe for customers. people can just take money out of your app without you noticing and krak/kraken wont do anything about it. they will keep sending you mails that there should be an update at the end of 2039. and you cant even answer to the mails btw, you need to go to the ai chat bot again. Just save yourself from being scammed and avoid krak/kraken. I now need to report that case to the local authorities in the hope to see my money someday

31 December 2025
Unprompted review
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Reply from Krak

Hi Mui! Thanks for sharing your experience. Please reach out to our social media team so we can take a closer look and help you. You can find all our official channels here: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media 🐙

Rated 1 out of 5 stars

STAY AWAY FROM THIS SCAM COMPANY

STAY AWAY FROM THIS SCAM COMPANY. OPENED UP AN ACCOUNT GOT MY WAGES PAID IN AS SOON AS MY WAGE HIT THE ACCOUNT- ACCOUNT SUSPENDED FOR UP TO 90 DAYS!!!!! 90 DAYS WITHOUT MY WAGE. ABSOLUTLEY CRIMINAL . AI BOT WONT PUT ME THROUGH TO CUSTOMER SUPPORT SO ALL I CAN DO IS WAIT. STAY AWAY

2 April 2026
Unprompted review
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Reply from Krak

Hey Brad,

From our end it looks like everything has been sorted and you are back up and running. But please do let us know if there's anything else we can do or if you have any further questions. Thank you for your patience 🙏

Krak Support

Rated 5 out of 5 stars

5 stars for Krak!

The Krak app works seamlessly to send and receive any form of currency, I highly recommend it and use it to split bills with friends and pay rent. The app is well-designed, easy to navigate, and allows you to earn rewards with each transaction via KrakBacks.

30 March 2026
Unprompted review
Krak logo

Reply from Krak

Hi Maggie, that’s really awesome to hear. Sounds like you’re really making the most out of the app in everyday use and that's amazing! Glad it’s been smooth for sending, receiving, and even earning along the way. Thank you so much for the recommendation and for your 5 stars feedback.

Kraken Support 🐙

Rated 5 out of 5 stars

Many services for low fees

I use this app for storing my crypto, buying xStocks and spending with a card. UI could use some work, but no other problems.

21 March 2026
Unprompted review
Krak logo

Reply from Krak

Hey William, we thank you for making us part of your daily crypto activity 🤝 and we take serious note of your feedback! 🐙

Rated 1 out of 5 stars

Krak blocked my card and money

Krak blocked my card and money without any explaination, I reached in Instagram and email and I dont have any solution to access my money being it a basic service I need to pay my bills. Dont put you money on this "bank".

16 March 2026
Unprompted review
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Reply from Krak

Hello Sabrina,

Sorry to hear about this, that’s definitely not the experience we want.

Best move is to reach out to our support team through the app or on social, and we’ll make sure this gets reviewed properly 👍

Krak Support 🐙

Rated 5 out of 5 stars

I love this app and the associated…

I love this app and the associated card! Life changing and easy banking from end to end. Will recommend 100%

12 March 2026
Unprompted review
Krak logo

Reply from Krak

Hello,

Love hearing this, thank you for the amazing feedback Leigh! It’s great to know our app and card have made such a positive impact. We truly appreciate the recommendation and your support 🙏 🌟

Kraken Support 🐙

Rated 5 out of 5 stars

Krak is an amazing app

Krak is an amazing app, user friendly, and I enjoy being able to make my daily purchases with crypto.

14 March 2026
Unprompted review
Krak logo

Reply from Krak

We're just getting started. Thanks for the review, Charles! More is yet to come - so keep on Krak'in 💜

Rated 1 out of 5 stars

No customer support waiting over 5 days…

No customer support waiting over 5 days for a response is a joke

17 March 2026
Unprompted review
Krak logo

Reply from Krak

Please send us a DM on another social platform so we can investigate:

https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media

Rated 4 out of 5 stars

Great app

Its a great app. It is relatively new and there are a lot of UI changes. This is sometimes very nice but also sometimes too much change

13 March 2026
Unprompted review
Krak logo

Reply from Krak

Thanks for the 4 stars! We are absolutely upgrading fast which means lots of change but we'll take note of this for sure!

Rated 5 out of 5 stars

Switched to this for crypto

Smooth app - I like the easy deposits and cash back.plus its got everything I need for crypto and helps me get away from coinbase

13 March 2026
Unprompted review
Krak logo

Reply from Krak

You're a crypto cat that knows what's up, thank you for using Krak! 😉 🐙

Rated 5 out of 5 stars

Setting up my account was quick and…

Setting up my account was quick and straightforward, and I was able to start using the card almost immediately.One thing I really like is how easy it is to manage everything in one place, investment and everyday spends.

13 March 2026
Unprompted review
Krak logo

Reply from Krak

Awesome stuff, Airin! Appreciate you taking the time to share how the Krak app has added a bit of convenience to your financial life. The best is yet to come. 🥂

Rated 5 out of 5 stars

Solid app, lots of features I want to use.

Solid app, lots of features I want to use. After using it a few days, biggest pros were seeing the big cashback on every transaction and super easy to receive money from family back home. Biggest unlock for me will likely be the Vault (their savings account i think?) though. 7% on savings will be great.

13 March 2026
Unprompted review
Krak logo

Reply from Krak

We appreciate your review and feedback. If you ever need anything, send us a direct message on our social media channels and we'll be there to help

https://support.kraken.com/articles/201351886

Rated 5 out of 5 stars

I love this app because it combines all…

I love this app because it combines all features I need for my crypto in one place: depositing, buying, earning, and it also has debit card which allows me to spend my crypto for goods and services! And earning cashback in BTC is really cool!

10 March 2026
Unprompted review
Krak logo

Reply from Krak

Thanks for taking the time to share your Krak experience, Val! We're so glad to hear how much you're loving it. 🙂

Rated 5 out of 5 stars

My go to P2P app

UI is easy to use. Can’t wait for cards to come to the US.

21 January 2026
Unprompted review
Krak logo

Reply from Krak

Love to hear it and trust me; we are pumped if that happens too!

Rated 5 out of 5 stars

Krak card and easy send is awesome

The ability to spend from my crypto automatically is pretty magical to me. Kinda what I have been hoping for for a long time, and this time from a company I trust.

Also, being able to instantly send and receive money is awesome and pretty frictionless.

1 February 2026
Unprompted review
Krak logo

Reply from Krak

Appreciate the review. If you ever need anything DM us on our socials and we'll be there to assist!

https://support.kraken.com/articles/201351886

Rated 5 out of 5 stars

I love Krak

I love Krak! Literally can do everything with this app

12 March 2026
Unprompted review
Krak logo

Reply from Krak

Krak rocks! 🤟
Thanks for the feedback, John.

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