kossma.com Reviews 2

I have been using Kossma's Tallow Balm for 5 years and my skin is softer and more nourished because of it. It lives up to the hype!

I used to be a loyal customer of Kossma, but can no longer support this company after a labeling error on their progesterone oil which caused me to get very ill. Their skincare is great, but I can’t support a company whose founder has such little integrity.

The bottle of progesterone oil which I received had instructions to take a dropper (3mg). I did what the bottle said, and quickly became seriously sick, so I stopped taking it. I checked their website to see if there was any additional info on it, but because it was a newly launched product they had nothing there. I checked again days later and it finally updated, and to my horror it said 3mg was a DROP. Not a DROPPER. I emailed them immediately, letting them know about the labeling error and how sick I was. I didn’t hear from them for days, but within about 24 hours their website changed to say “each dropper/drop (one drop of liquid)” of their oil is 3mg, as if drop and dropper are synonymous, making this seem like a huge butt covering attempt.

After sending a follow up email, I got a response from the owner, apologizing for “clarity issues with our bottles instructions”, which made it feel like she was skirting any responsibility.

I wrote a review on her website giving a brief summary of what happened. Nothing inflammatory that would be worthy of deletion. I quietly decided to myself that if she posted the review and kept it up, I wouldn’t pursue this further. To my surprise, she posted it. However, she only kept it up until about a week before Black Friday. Interesting timing.

It’s been three months, and I’m still dealing with many debilitating symptoms I’ve never had before. At my sickest due to this incident, I thought I was going to have to have my gallbladder removed since it was in such constant severe pain. I also had labs taken after this happened, and my thyroid antibodies went from the lowest they’d ever been, to the highest they’d ever been. So high that my lab couldn’t even register the exact number. So thanks for that, Kossma. Oh, and she also removed me from her email list without my consent.

I have documentation of all of this, and many other things I didn’t mention since I’m doing my best to keep this concise. I get that mistakes happen, but the butt covering and review deleting is ridiculous and shows their true colors.