Saw the ad from facebook, they offer a discounted price so I ordered one, paid thr item and excitedly waiting for the delivery update to send to me, but then after 2 days i received an email sayong th... See more
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See what reviewers are saying
I had really really great experience with Kosmos!! Great and friendly customer service and super fast shipping!! I ordered New Balance 991 Ani on Friday and then It arrived on Monday from Italy to U... See more
Company replied
Absolutely amazing, shoes arrived in 3 days! Never had delivery this fast, and they also included some Haribo candies in the box, which was an amazing gesture :) I also asked a customer service qu... See more
Company replied
Absolute rubbish, bought two pairs of shoes at discounted prices from Italy, it shouldn’t be taxed for import, but they listed themselves as an “Indonesian store” to get me heavily taxed, the shoes we... See more
Company details
Written by the company
Sneakers, abbigliamento e accessori delle migliori marche. Kosmos, the finest since 1995!
Contact info
Via G. Manci 75, 38122, Trento, Italy
- 0461 260198
- store@kosmosstore.com
- kosmosstore.com
2.9
Average
241 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Saw the ad from facebook
Saw the ad from facebook, they offer a discounted price so I ordered one, paid thr item and excitedly waiting for the delivery update to send to me, but then after 2 days i received an email sayong that i cancelled my order!!! I was like what??? I didnt cancelled it. Tried to call the number but it just kept on ringing. Scammmm!!!!!
6 August 2025
Unprompted review
Absolute rubbish, made a mistake to get me taxed on purpose because of Brexit
Absolute rubbish, bought two pairs of shoes at discounted prices from Italy, it shouldn’t be taxed for import, but they listed themselves as an “Indonesian store” to get me heavily taxed, the shoes were £120 and I got taxed for £60, I asked them about it and the customer service gave me an attitude saying “ you should know what ur Brexit country has done, you got a discount for these shoes so get over it and pay up”, even made a clear statement saying they wouldn’t give me a refund if the shoes were returned to them, such a daylight robbery by these barbarians, at the end I paid DHL £60+ to get these shoes I waited 2 MONTHS for, and after almost half a year and lots of efforts the uk government refunded my tax, but it’s only £20 of the £60, the rest is held by dhl and nothing they can do, but yeah I should never have been taxed they told me, it’s all by the vile revenge by this vile company
15 April 2023
Unprompted review
Excellent
Very good service, I got my sneakers in two days in perfect shape and with a nice gift inside. Excellent seller! Thanks!!
Miguel
8 May 2023
Unprompted review
Fast shipping
Fast shipping, but shipping prices to Japan are little high. Using dhl is ok but they usually charge for delivery even for a hoodie.
8 March 2023
They deserve all the stars!
Absolutely amazing, shoes arrived in 3 days! Never had delivery this fast, and they also included some Haribo candies in the box, which was an amazing gesture :)
I also asked a customer service question and their response was rapid. Just an amazing store, definitely recommended!
13 October 2022
Unprompted review
Reply from KOSMOSSTORE.COM
Thank you so much for your amazing feedback! 😊
Extremely quick service
1 September 2022
Reply from KOSMOSSTORE.COM
Thank you for your nice feedback! 😄
Very good experience
1 September 2022
Reply from KOSMOSSTORE.COM
Thank you for your positive feedback! 👍
Very fast delivery
Very fast delivery , we’ll packaged product , great price , and little snack/gift included, overall Very happy !
23 August 2022
Reply from KOSMOSSTORE.COM
If our customers are happy, we are happy! Thank you for your positive feedback! 😄
Buy stuff from these guys!
Shoes as described, good packaging, very quick international shipping, and surprise candy & stickers in the box!
26 April 2022
Reply from KOSMOSSTORE.COM
Thank you for your positive feedback! 😄
Excellent Store with the best crew ever
Excellent Store. Always respons to Mails, very friendly team. Amazing store with fast dilevery
24 March 2022
Unprompted review
Reply from KOSMOSSTORE.COM
Thank you so much for your more than positive feedback! 😊
Reply from KOSMOSSTORE.COM
Thank you for your positive feedback!
Everything fantastic!!!
19 January 2022
Reply from KOSMOSSTORE.COM
Thank you for your fantastic feedback!
Reply from KOSMOSSTORE.COM
Thank you for your positive feedback!
Great service
Great service. Very quick dispatch and shipping. Shoes arrived as expected. Would definitely shop again and 100% recommend!!
16 January 2022
Unprompted review
Reply from KOSMOSSTORE.COM
Thank you so much for your great feedback!
Reply from KOSMOSSTORE.COM
Thank you for your positive feedback!
Reply from KOSMOSSTORE.COM
Thank you for your positive feedback!
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