Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trash
Trash. False advertising. I bought a thick sweater and got a cheap polyester shirt.
Chinese company ripping off American's. Asked for my money back and they refused.
16 December 2025
Unprompted review
Reply from Korsina
Dear Steve,
We are truly sorry to hear that the product you received did not meet your expectations.
We want to assure you that we never refuse legitimate requests for refunds or returns. It seems there may have been a misunderstanding or miscommunication regarding your request. We take all customer concerns seriously and are committed to resolving this issue to your satisfaction.
To thoroughly investigate this matter and address your concerns, we need to locate your order details. However, we are currently unable to identify your order based on the information available to us. We would like to work closely with you to resolve this issue promptly.
Please contact us directly at [complaint@korsina.com] and provide as much information as possible about your order, including the order number or any other relevant details. This will help us locate your order and process your refund or return request promptly.
We deeply regret any inconvenience this has caused you and are committed to making this right.
Best regards,
Customer complaint team
complaint@korsina.com
Nothing arrived after a month of…
Nothing arrived after a month of ordering, the tracking number they provided was invalid even in foreign countries. Do not waste your time with this company, they do not respond to any emails they only respond here to try to save face. Absolutely a scam. Please don’t waste your time and don’t listen to them lie on this website.
19 December 2025
Unprompted review
Reply from Korsina
Dear Colin,
We are truly sorry to hear about the difficulties you have experienced with your order and the lack of communication from our end.
We want to assure you that your emails will not be ignored.
Given the issues you have described, we are unable to locate your order based on the information available to us. To better assist you and to expedite the resolution of your concerns, we kindly ask that you contact us directly at the email below. Please provide us with as much detail as possible about your order. This will help us identify your order and take the necessary steps to resolve the situation.
We are committed to addressing your concerns promptly and ensuring that you receive the assistance you need. Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
I ordered 3 items on November 22nd from…
I ordered 3 items on November 22nd from their online store: a distressed-looking hat, a RED (I'll come back to this) hoodie with a clean/crisp-looking graphic on it, and a white "ugly Christmas" sweater. On December 3rd, I was told it shipped (tracking number was unable to be used by any tracker such as UPS or USPS when I tried to look it up). I had no way of knowing when my package would arrive or even if it would get her by Christmas. Thankfully, I received my items about 20 minutes ago (much to my disappointment). The RED hoodie I ordered is only a white hoodie that has a red graphic on it, and one that looks so faded/pixelated that it almost hurts the eyes to look at it. The white sweater is the same way, with the graphic looking like the difference between analog televisions and digital. Both are made from the cheapest fabric possible, which feels so thin that it almost feels like the fabric Spirit Halloween uses for their disposable costumes every year. I'm wildly disappointed in the product I received and nothing looks even remotely close to the pictures on their site (which look to have both been made with a more high-quality fabric and graphic to reel new customers like myself in). I will never buy an item from them again, and I'm now researching how to return these ones.
18 December 2025
Unprompted review
Reply from Korsina
Dear Xander,
We are truly sorry to hear about the disappointment you have faced with the products you received.
Regarding the issues with the products you received, particularly the red hoodie and the white sweater, we are very sorry that they did not meet your expectations in terms of quality and appearance. We take your feedback seriously and are committed to improving our product standards.
We would like to assist you with the return process. However, we are currently unable to locate your order based on the information provided. To better assist you and expedite the return process, we recommend that you contact our customer service team directly at [complaint@korsina.com]. Please provide them with as much detail as possible about your order, including the order number and any other relevant information. Our team will review your case and guide you through the return process.
Thank you for your patience and understanding as we work to address your concerns.
Best regards,
Customer complaint team
complaint@korsina.com
Poor Quality Christma Jackett
I ordered a men’s Christmas jackett. It looked great on their website. When it finally arrived weeks after they promised, it was horrible. The jacket is made of cheap, thin material. The decorations on it are just printed on, I ordered a siz “large” but the jacket is closer to a size small. It it a horrible product. I have asked repeatedly for a refund and have been consistently ignored.
15 December 2025
Unprompted review
Reply from Korsina
Dear Kevin,
We are truly sorry to hear about the item you received did not meet your expectations in terms of quality, material, and size.
We sincerely apologize for the delay in our response and for the inconvenience caused. Please know that your request for a refund will not be ignored.Our customer service team is working diligently to address your concerns and will respond to you as soon as possible.
In the meantime, if you would like to expedite the process, please feel free to contact us directly at [complaint@korsina.com]. Our Customer Complaints Team will prioritize your case and provide you with the necessary assistance to resolve this matter promptly.
We deeply regret this experience and are committed to making it right for you.
Best regards,
Customer complaint team
complaint@korsina.com
Would give 0 stars should it be…
Would give 0 stars should it be possible. Ordered a womens Xmas jumper - looked nothing like the photo when it arrived. It is a cheap print, the material is terrible not furry as shown. Cheap products do not buy they look nothing like they show on their website
4 December 2025
Unprompted review
Reply from Korsina
Dear Nicola,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that the women's Christmas jumper you received did not meet your expectations.
We deeply apologize for this experience and for any inconvenience it has caused you. We take your feedback very seriously and are committed to addressing this issue promptly.
Our Customer Complaints Team has already reached out to you via email to discuss this matter further and to provide a satisfactory resolution. Please check your inbox for the email from our team. They are dedicated to assisting you and ensuring that your concerns are addressed to your satisfaction.
We hope that by working together, we can resolve this issue to your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to reply to us.
Best regards,
Customer complaint team
complaint@korsina.com
A different jumper turned up
Looked really nice and embossed in the picture and this thin cheap nasty thing turns up, I'd be embarrassed to wear this crap.
17 December 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for sharing your concerns about the product you received. We are truly sorry to hear that the item did not meet your expectations based on the product description and images on our website.
We sincerely apologize for the inconvenience and any frustration this has caused you. Please know that we take your feedback very seriously and are committed to making this right for you.
We would like to work with you to find a satisfactory solution. Please kindly contact us directly at [complaint@korsina.com]. Our team is here to assist you and will do everything we can to ensure your satisfaction.
We deeply regret this experience and hope that we can resolve this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Christmas order
I ordered a jacket for Christmas on 12/1 and received an email on 12/9 that it is shipped but the emailed lacked any sort of tracking info. I emailed them 2 days ago asked for the tracking info but they have not responded.
Needless to say, I am not impressed with the lack of communication and thoroughly disenchanted with all of the negative reviews.
Based on all of the previous reviews I don’t think I will get the jacket in time for Christmas next week. What I do not understand is how I ordered off of TikTok and those things have been shipped from China - I have already received those items. Thoroughly disappointed!
Update: I found out on pkge.net that my package hasn’t been shipped even though their website says it has.
1 December 2025
Unprompted review
Reply from Korsina
Dear Valerie,
We sincerely apologize for the confusion and frustration you have experienced regarding the shipping status and lack of communication.
We have verified your order and can confirm that it was indeed shipped on December 9th. We have already responded to your email with the specific tracking information for your package. Your order is on its way, and you can now track its progress using the details we have provided. We will do everything we can to ensure that your jacket arrives as soon as possible.
Regarding your update:
The logistics information we provided to you is genuine, and the order status shown on the website is also true. Please rely on the shipping information and updates we provide directly through our emails and website.
The latest shipping details have been sent to your email address. Please check your inbox, including your spam or junk folder, to locate this email and track your package.
We deeply regret any inconvenience caused and understand your disappointment.
Thank you for your understanding and patience.
Best regards,
Customer complaint team
complaint@korsina.com
I ordered a sweater on November 13th…
I ordered a sweater on November 13th and after repeatedly trying to track with no success I still haven't received it. I have asked for an immediate refund. We will see how that goes.
I would not recommend ordering from this company.
17 December 2025
Unprompted review
Reply from Korsina
Dear Barbara,
We are sorry to hear about the difficulties you have faced in tracking your order.
We have verified that our customer service team has sent multiple updates regarding your order tracking information. If you have not received any of these emails, it is possible that they may have been blocked by your email settings. We recommend checking your email filters or spam folder to ensure that our emails are not being blocked.
Our team is always ready to assist our customers. If you encounter any issues during the tracking process, please let us know directly, and we will be happy to help.
We are pleased to inform you that your order has been successfully delivered, and the delivery information has been communicated to you via email. If you have not received this update, we suggest you contact us directly at [complaint@korsina.com]. We will prioritize your case and ensure that you receive the necessary information promptly.
Thank you for your understanding, and we apologize again for any inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
WAITING FOR MONTHS FOR DELIVERY
They are very efficient at taking your money not so much on actual delivery of the item purchased. It has taken them a month to respond to my email asking where my item is. Then they respond with sorry you will not have the item for another two weeks. It was for a holiday party and now I have nothing to wear. If you order from them give them TWO months to make delivery. An absolute scam!!
17 December 2025
Unprompted review
Reply from Korsina
Dear Shawn,
We are truly sorry for the long wait and the disappointment this has caused—especially with your holiday party now missed. We understand how frustrating it is to be left without the item you counted on.
We want to give you a precise update and clear explanation, but unfortunately we cannot locate your order with the information currently available. Could you please email us directly at [complaint@korsina.com] with your order number ?
We sincerely apologize for the inconvenience and any frustration this has caused. We are committed to resolving this matter as soon as possible and ensuring that you receive the item you were expecting.
Best regards,
Customer complaint team
complaint@korsina.com
Not as described at all
Not as described. Not knitted, is a printed picture on cheap fabric. Does not measure to spec it is huge, colours will probably run when washed. Has took over a month to get here.
Really disappointed, doubt i'll get a refund. DO NOT BUY FROM HERE.
The response has focused on the delivery time and not that the garment is absolutely not as advertised. I've sent pictures from the website and the product I received highlighting the differences via email. I've yet to receive a response/refund
17 December 2025
Unprompted review
Reply from Korsina
Dear Kirsty,
We sincerely apologize that the item you received did not meet your expectations.
We would like to clarify that we have verified your order details, and the timeframe from order placement to delivery did not exceed one month. You may confirm this by checking your order placement time and delivery confirmation records.
We have replied to your email regarding this issue. Please kindly check your inbox for our message and reply at your earliest convenience. This will allow us to understand your preferences and work out a satisfactory solution for you.
We take your feedback seriously and are committed to resolving this matter properly.
Best regards,
Customer complaint team
complaint@korsina.com
Website product photos misleading.
Whilst I received products in a timely fashion today 16.12.25.
In my opinion the website photos are misleading for the products. I wish they would just post the photos of the actual product rather than the misleading pictures.
Men's Christmas 3D Santa Face Knit hoodie, not a knit hoodie, just a cheap and cheerful printed hoodie and definitely not as the website photo.
Men's 3D Santa Claus with colourful LED lights print knit sweatshirt, not a knit sweatshirt, just a printed cheap and cheerful top, colours are not as vibrant as shown on the website photo.
The only product that came close to matching the website was the Reindeer Christmas art print top. For all products the quality of the fabric is poor, finishing poor, stitching poor. if I were allowed to upload photos to show the differences I would.
They'll serve a purpose for a season then go in the jumble bag.
16 December 2025
Unprompted review
Reply from Korsina
Dear Michael,
We are truly sorry your ordered items failed to meet expectations—especially the mismatch between website photos and actual products.
We sincerely apologize for misleading product descriptions and images. We are committed to addressing these issues. Your feedback is invaluable for us to enhance product quality and customer satisfaction.
If you remain unsatisfied, you may return the items for a refund . Please reply to our email or contact complaint@korsina.com to let us know how you’d like to proceed.
We apologize for the inconvenience and thank you for helping us improve our products and services.
Best regards,
Customer complaint team
complaint@korsina.com
This product is complete garbage
This product is complete garbage. The items sent look nothing like the photographs. Do not buy anything from this company. You will just throw it in the trash.
1 December 2025
Unprompted review
Reply from Korsina
Dear Roger,
We are truly sorry to hear that the product you received did not meet your expectations and was not as described in the photographs. We understand how frustrating this must be, and we sincerely apologize for the inconvenience caused.
We have reached out to you via email to discuss this matter and to work towards a satisfactory resolution. Our goal is to make this right for you. Please check your inbox for our email.
Your feedback is important to us as we strive to enhance our service and products.
If you have any further questions or concerns, please do not hesitate to reply to our email.
Best regards,
Customer complaint team
complaint@korsina.com
Total scam!
Shipping took forever. Product is of very poor quality. Does not look anything like the advertised product. Very disappointed. Stay away from this company!
15 December 2025
Unprompted review
Reply from Korsina
Dear Eric,
We are truly sorry for the long shipping time and the poor quality of the product you received. We sincerely apologize for not meeting your expectations.
We have reached out to you via email to discuss possible solutions and work towards a satisfactory resolution. Please check your inbox for our email.
We are committed to improving our service and product quality. Your feedback is important to us as we strive to enhance your shopping experience.
If you have any further questions or concerns, please reply to our email. We are here to assist you and ensure a better outcome.
Best regards,
Customer complaint team
complaint@korsina.com
Actual product looks nothing like the…
Actual product looks nothing like the photos. Very cheaply made, although I will say it does fit.
Very poor quality.
12 December 2025
Unprompted review
Reply from Korsina
Dear Alex,
We are truly sorry to hear that the product you received did not meet your expectations in terms of quality and appearance.
We recommend that you contact our customer complaint team directly at [complaint@korsina.com]. Please provide your order number and a brief description of the issue. Our team will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding and patience as we work to address your concerns.
Best regards,
Customer complaint team
complaint@korsina.com
Christmas jacket and lies by customer service
After ordering a Christmas jacket, I received an email 12/7 stating it would take three weeks because it hadn't shipped yet. I requested a refund immediately and daily made the same request of their customer service...crickets. 12/14 I got an email that it shipped and I couldn't get a refund because it shipped.
1 December 2025
Unprompted review
Reply from Korsina
Dear Scott,
We are truly sorry for the inconvenience and frustration you have experienced with your order. .
We have reached out to you via email to discuss the situation and provide you with further assistance. We understand that you requested a refund immediately after learning about the delay, and we regret that our response was not as prompt as it should have been.
Please check your inbox for our email and kindly reply to our email at your earliest convenience to let us know how you would like to proceed. We are committed to resolving this matter to your satisfaction and ensuring that your concerns are addressed promptly.
Thank you for your patience and understanding as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
Ordered on 24th November
Ordered on 24th November - nothing yet by the 15th December. Awful service, and from what I can see on the reviews the jumper will be absolutely awful as well!
15 December 2025
Unprompted review
Reply from Korsina
Dear Ed,
We are truly sorry to hear about your experience with the delay in receiving your order.
Your order was shipped on December 4th. An email with the tracking number was sent to the email address associated with your order on the same day. This tracking information allows you to monitor the progress and delivery status of your package.
Our customer service team has also responded to your email, providing you with an estimated delivery time. Please check your inbox to ensure you have received this important update.
We understand your concerns about the quality of the product based on other reviews. If, upon receiving your order, you are not satisfied with the product, we welcome you to contact us regarding a return and refund. Your satisfaction is important to us, and we are here to assist you.
Best regards,
Customer complaint team
complaint@korsina.com
2nd complaint
This would be my 2nd complaint about Korsina seeing as they only seem to respond when you publicly call them out on their lack of customer service!
This is now my 3rd request for a return label - not only was the order received much later than expected, one of the items is supposed to be a men’s SWEATSHIRT! It’s far from sweatshirt material AND the other is supposed to be a women’s SWEATER - again the material is far from such! Both some cheap polyester. This is nothing short of false advertising.
A request for a return label was sent to your support team, and the 2nd request was sent to your complaint team. Now I have just sent a email to both support and complaint teams - anyone going to answer?
Send the return label!
21 November 2025
Unprompted review
Reply from Korsina
Dear Lisa,
We are truly sorry for the frustration you have experienced with your order and the lack of timely responses from our support and complaint teams.
We have reviewed your case and can confirm that we have already replied to your email and applied for the return label specifically for your order. All relevant details have been clearly stated in that email. Please check your inbox (and spam folder if necessary) to ensure you have received this important information.
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
Beware: SCAMMERS
Do not purchase from these scammers!! Products are not what you see on the website snd when you complain, they try to force you to pay shipping to USA. Luckily I won a dispute via PayPal for a full refund they are persistent and will stick to their return policy for a few days. Do not budge if you need a refund or AVOID SITE AT ALL COSTS!!
13 December 2025
Unprompted review
Reply from Korsina
Dear Angharad ,
We are truly sorry to hear that the product you received did not meet your expectations, and we regret the frustration this has caused you.
We have searched our entire system using the email address associated with your order, but found no record of you contacting us regarding a return request. This means we never had the opportunity to assist you with your concerns or provide the corresponding after-sales service. We hope you will not negate our overall efforts and services because of this single unsatisfactory experience.
We take your feedback seriously and will continuously improve our product quality and service standards.
Best regards,
Customer complaint team
complaint@korsina.com
Reply from Korsina
Dear Wayne,
We are truly sorry to hear about your negative experience. We understand how important it is to have a satisfactory shopping experience, and we regret that this has not been the case for you.
Our customer complaints team has reached out to you via email regarding your order. We would like to work with you to resolve the issues you have encountered and ensure that you are satisfied with the outcome.
Please check your inbox for our email. We kindly ask you to reply to our email at your earliest convenience to let us know how we can assist you further. Your feedback is important to us, and we are committed to making things right.
Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Order never delivered
Order never delivered. After months of contact, the seller admitted the parcel was
“disposed of” but still refused a full refund, offering only a partial refund or voucher.
I don't recommend to order anything from this company.
13 December 2025
Unprompted review
Reply from Korsina
Dear Krzysztof,
Thank you for bringing this matter to our attention. We understand how frustrating it is when an order fails to meet expectations.
We want to clarify that we ship orders to the address provided by the customer at the time of purchase. If the delivery fails due to issues with the address, such as it being incorrect or incomplete.Since it is the customer's responsibility to ensure the address is accurate, we are unable to provide a full refund. This is why we offered a partial refund or a voucher as an alternative solution.
We apologize for the inconvenience this has caused. For a clearer explanation and to explore further solutions, please contact our customer complaints team directly at complaint@korsina.com, providing your order number and relevant details. This will help us better understand your situation and work toward a satisfactory resolution.
We appreciate your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.