I feel this is DESCEPTIVE advertising and billing. Konscious LLC's video got me hooked. But at the end they charged me for 3 different items instead of one. By clicking to order only the 9 bottles th... See more
Company replied
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I WAS SENT 3 BOTTLES OF THEIR VITAMINS AFTER A LONG AD. DR SUGGESTED NOT USING AS SOME WERE TOO POTENT. I HAVE BEEN TRYING TO GET MY REFUND FO 151.00 SINCE JANUARY. I HAVE SENT PRODUCT BACK, IT. WAS R... See more
Company replied
Didn't work for me. I returned and got a refund. Then, about a month later, I noticed a charge from them of $147 on my CC bill. I had received no other product either. I sent several emails. THEY di... See more
Company replied
I bought SynoCell for my severe arthritis based on claims made in their ad and a further conversation I had with the Customer Service Rep AND the claim in the ad that there was a 90 day risk free gu... See more
Company replied
Company details
- Health Food Store
- Fitness and Nutrition Service
- Nutritionist
- Online Marketplace
- Vitamin and Supplements Store
- Weight Loss Service
Written by the company
Get everything you need to know about the keto diet in one place. Konscious Keto provides you with the latest trends, keto recipes, and keto products right here!
Contact info
470 W Broad St Columbus, 43215, United States
- konsciousketo.com
2.7
Poor
603 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In reponse to Trust Pilot's request for…
In reponse to Trust Pilot's request for further information....I spoke with Anne on April 25th and she assured me that I would get a full refund as I was well within the time frame. She tried several scripted tactics to try to get me to keep the product "Emma" at a discount, I said it does not work why would I want to keep it. I am not going to waste any more time with this.
They know exactly what the concern is and they have chosen not to respond correctly with a full refund. Trust Pilot has asked for more information and I have given it today. I appreciate that Trust Pilot examined my reviews and said that they are within their guidelines and that they are still online. If people want to buy good products with great customer service go to SIMPLE PROMISE and ADVANCED BIONUTRITIONALS ...
14 June 2024
Unprompted review
Long long promo that repeated itself…
Long long promo that repeated itself over and over. Looks delicious and their scientific explanation was totally confusing. Should have a disclaimer that it doesn’t work for everyone. But I was living in the Brazilian jungle for 3 years, found a tribe that gave me their secrets to living past 150 years. I have the formula.
For only this special discounted price of $ 350 it can be yours. Please take my word for it. Would not lie to you, because I love you. By the I’m 125 years old. Money back guarantee, if you can find.
30 April 2024
Unprompted review
Reply from KonsciousKeto
Hi Barry,
Thank you for your review.
We want our customers to truly understand our products to make sure that all they are well informed before making a purchase. This is the reason why our video is quite lengthy. We also want to emphasize certain points, especially important information, so we found repetition to be necessary.
As for the disclaimers, we want to assure you that our website has all the information customers such as you would need to make an informed decision. We also have our customer service team on stand-by 24/7, including our dedicated health coaches.
If you are interested in checking out some of our products, please visit www.konsciousketo.com.
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Best regards,
Konscious Keto
SCAM Terrible experience...
First they doubled my order for $188. Had to fight for fix and refund. Ordered 3 bottles of this crap, fell for marketing promo - shame on me. However beware - of you don't like it, only one is covered for refund and the rest is not returnable. The stuff tastes bad and does not live up to hype. $188 order, $11 refund after 2 months.
THE MOST AWFUL CUSTOMER SERVICE EVER!! SAVE YOUR $$$$!! DO NOT BUY!!
22 February 2024
Unprompted review
Reply from KonsciousKeto
Dear Nancy,
We hope this message finds you well.
We regret to hear that your experience with Emma did not align with the high standards we set for ourselves. We appreciate your candid feedback, as it is an invaluable tool for us to enhance our service.
We would also like to take this opportunity to explain in detail our 90-Day Money Back Guarantee. While it is accurate that only the first bottle used is a guaranteed refund, we also could process refunds for more than one bottle as long as unused and unopened bottles are returned (we provide the return label for free). This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process.
With that said, your experience with our customer service team is something we'd like to further look into. If you can provide us with your order information such as your order number or your email address, it would be a great help for us to see what transpired during your interaction with our customer service team. Please forward this information to hello@konsciousketo.com.
Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Best regards,
Konscious Keto
I just bought a 3 month supply
I just bought a 3 month supply. I will be reporting in 30 days to see if it works.
23 April 2024
Unprompted review
Reply from KonsciousKeto
Dear C. Bury,
Thank you for reaching!
We are excited for you to try our amazing products! We are also delighted that you chose Konscious to be your partner in your health journey.
Once you have tried our product and ready to share your experience, you can find the process to do so here: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review#:~:text=Find%20the%20review%20you%20want,of%20the%20review%2C%20click%20Edit.
Should you have any further questions or if there's any other way we can assist you, please let us know by emailing us hello@konsciousketo.com. Our customer support team is committed to serving you.
Again, thank you for your purchase and welcome to the Konscious family!
Warm regards,
Konscious Keto
Cannot get a refund! Update
This company is a scam! I ordered the keto activate. It’s terrible and doesn’t work. I’ve emailed them several times to get a return label. The first time they responded by offering me 30% off. I responded no thank you I just want a refund for the unopened containers. No response. Then I get another email saying they haven’t heard from me so I respond again and again no response or return label. Then they send another email saying they still haven’t heard back from me so they will be closing the ticket if I don’t respond within 24/48 hours. So this time I responded to both of their company emails on 4/19 and I heard nothing! Their use stalling tactics and horrible customer service to try and get you to give up. Do not order anything from this shady company!!
Update Note: I did have a different person reach out to me and they refunded my money immediately and gave me a shipping label to return the product.
15 April 2024
Unprompted review
Reply from KonsciousKeto
Dear Vicki,
Thank you for reaching out.
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team.
About the offers you have received, we are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order.
We also want to apologize for the back and forth with our customer service team. We have actually replied to your email yesterday along with the return label you can use to ship the order back. Once our warehouse confirms the return, we will then process the refund back to your account.
Again, please accept our sincerest apology. Let us know how else we can help.
Sincerely,
Konscious Keto
Save your hard earned cash
Purchased three bottles, didn't have any success, Went to my doctor to see if there was a medical reason why this would not work. It was after the 90 days and they didn't refund me a dime. I really wanted this to work, I was so ecstatic that a doctor would back up a supplement, I fell for it hook line and sinker. Just another product to take your hard earned money.
19 April 2024
Unprompted review
Reply from KonsciousKeto
Dear Linda,
We hope this message finds you well.
We want to express our deepest apologies for the inconvenience you recently experienced. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance.
Regarding the refund, can you please provide us your order details so we can check possible options to get your money back?
As for the efficacy of our products, it's good that you had your doctor involved. At the same time, we understand that our product can work differently for different people. That is why have a dedicated team of coaches that can help you get the best out of our products. If you are interested in getting in touch with our coaches and to discuss your refund options, just send us an email here: hello@emmarelief.com.
Customer satisfaction is the cornerstone of our business. We encourage you to reach out to us if you have any further concerns or questions.
Best Regards,
Konscious Keto
My name is Kelly Barnhart
My name is Kelly Barnhart, I placed order on 3/29/24. Have not received order yet. Could you email explanation to
Address 580n main st. #3 Brigham city Ut. 84302
Thank you for your attention in this matter
29 March 2024
Unprompted review
Reply from KonsciousKeto
Hi Kelly,
We understand that you need help with your order. Allow us to provide the information that you need.
Please accept our sincerest apology for your order's delayed shipment. Our fulfillment partners encountered an error with your shipping address causing the shipment to pushed back a little. Rest assured that the error has now been fixed and your order is on the way.
We have emailed you the tracking information associated with your order.
Please check your email inbox including your spam folder to check the details.
Thank you for your patience and understanding. We value your feedback and are dedicated to ensuring this doesn't happen again.
Warm regards,
Konscious Keto
Tastes bad due to Stevia
Just received it in the mail; first impression is that it tastes bad because of the Stevia. Leave out the stevia or have the option to purchase the powder without it. There is only a slight chocolate taste.
15 April 2024
Unprompted review
Reply from KonsciousKeto
Hi Customer,
We hope this message finds you well.
We regret to hear that your experience with Konscious did not align with the high standards we set for ourselves. We appreciate your candid feedback on Keto Activate's taste and your suggestion of having a non-Stevia variant. We have taken your points on board and shared them with our team to help us continually improve.
In the meantime, you might want to try other Konscious products such as our Keto Shakes that come in 3 delicious flavors. You can check out all of our products here: https://konsciousketo.com/
If you have more feedback and suggestions, or if you have any questions and concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Best regards,
Konscious Keto
This is another weight loss SCAM…
This is another weight loss SCAM company. I tried two of their products, and followed their suggested diets.
IT DOESN'T WORK!!!!
And then trying to get your money back, GOOD LUCK!
The 90 day return without any questions is a LIE!
I was only refunded for 2 bottles even though I bought 3, and they deducted 10% from that.
Don't do it, it's another weight loss scam.
15 April 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
Thank you for reaching out.
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team
As for our our 90-Day Money Back Guarantee, let us explain this policy further. You are guaranteed to be refunded for your first bottle as our way of letting our customer try our product. We also could process refunds for more than one bottle granted that it wasn't opened and used. In your case, only one bottle was left unused and unopened, hence, the refund amount. The policy was created this way so that as a company, we can prevent misuse or abuse of our refund process. You can review our refund policy, including the 10% deduction for shipping and handling fee here: https://konsciousketo.com/pages/shipping-refund-policy
We understand the our product can work differently to different people. That is why have a dedicated team of coaches that can help you get the best out of our products. If you are interested in getting in touch with them or if you'd like to discuss our money back guarantee, just send us an email here: hello@emmarelief.com.
Again, please accept our sincerest apology.
Let us know how else we can help.
Sincely,
Konscious Keto
Emma is a junk product
Emma is a junk product, the company is a scam just trying to get your credit card order and trick you into purchasing more of their trash products. Stay away from this company they go by several names, Konscious LLC, Enclave LLC. Konscious Brands.
1 February 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
Thank you for reaching out.
We're eager to understand what occurred with your order. Rest assured, we're committed to helping you in resolving any issues you may have regarding your order. Any additional information you can provide regarding the situation would be greatly appreciated.
Regarding our products, we'd like to ephasize that they are meticulously crafted at a GMP-certified, FDA-approved facility in the USA. We prioritize using high-quality, research-backed ingredients tailored to effectively address your body's needs and concerns.
We are looking forward to your response. If you have further concerns or if you have any other queations, you can reach us at hello@emmarelief.com
We are looking forward to hearing from you.
Warm regards,
Konscious Keto
NIGHTMARE…TO ‘TRY’ & RETURN PRODUCT! RIDICULOUS!!!
Unhappy with product I ‘Attempted’ to call to find out how to return since nothing stated on website. The number given on the Invoice is useless. I spent over 1-1/2 hours, called 5 different ‘wrong’ numbers given to me by Representatives, was asked for my Full Credit Card number 3x…(got scared this might be a scam)& name, address etc. It was extremely difficult to understand the rep & no matter ‘WHAT’ I asked, my question's weren’t answered. It was a complete NIGHTMARE!!!. 2 of the ‘Next Tier Customer Service’ numbers I was given were a Communication Co(Frontier I believe) & the other was an ‘Adult Hook Up’ number. I really felt like the reps intentionally gave me incorrect information. They continued to pitch other products talking over me as I asked over & over “ Please just tell me how to return the product & get my refund’. First Rep said she will send me a text & I MUST reply Yes in order to get my Reference # she initially said she was generating then refused to give to me. I replied Yes to the text & it signed me up for some other product & charged my credit card. So then I had to call another number of theirs to find out about my credit by giving Reference # AND I had to call another number to cancel the service I was signed up for & charged to cancel (excuse-error in their system). I had NO luck with with phone number.
If I knew your Customer Service was so horrible, I would never have purchased any product from you. Your website is vague & I feel your reps are trained to give Consumers the ‘run around’(false numbers & info) so they get frustrated & just keep the product. Well, I WANT MY MONEY BACK. Send me an address or call me with Return Instructions your Customer Service is oblivious to. Some reps didnt even know what ‘Keto Activate’ was. You give a 30-day money back guarantee BUT make it IMPOSSIBLE to get return Instructions & to find out if & when I’ll receive my money back!🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡
28 March 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
Thank you for reaching out.
We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement and we'd like to know more of what happened.
We would really want to look into what happened as the things you went through was quite alarming and far from what our customer service protocol is. If you can provide us more information, it would be a great help in our investigation of what transpired during your calls.
Rest assured that this is not an experience we want our customers to go through. We dont ask for your card information nor have you confirm something through text when you are already in conversation with one of our agents. We also don't refer you to another number as our customer service team are well-trained to answer any and all of your questions regarding our product.
For us to help you facilitate the return of your order, please reach out through hello@emmarelief.com and 1-833-333-5386.
We are looking forward to your response.
Warm regards,
Konscious Keto
Impossible to Return?
I purchased the Keto Activate and Metabolic Energizer. After one month of use, I didn’t see or feel any results. My blood ketone numbers remained the same. I wrote that I wanted to return the unused product. I was offered a 30% discount if I would keep it. I said I still wanted to return and asked again for the return address. I was then offered a 50% discount. I have emailed requesting the return address four times and STILL have not received it.
26 March 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team.
About the offers you have received, we are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order.
As for the return, the reason why we have yet to process the refund is because as per our policy, refunds will be processed after unopened and unused products were returned and confirmed by our warehouse. There is no need for you to get our return address since our customer service team already provided you with a label last March 29, 2024 that you can use to return the order, free of charge. Please check your email inbox, including your spam folder, to see the label. You can also reach out to us to have the label resent. We want to assure you that once the return is done, your refund will be processed immediately.
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support and coaching teams are always here to help.
Warm regards,
Konscious Keto
I'm not reviewing the product but the…
I'm not reviewing the product but the sales pitch. After I bought one they make it hard to get out saying that if you close the app or use the back arrow you will be double charged. Well that isn't right. You'd BETTER NOT DOUBLE CHARGE ME> The stupid video is so long I fell asleep and they were off my phone when I woke up. So "Konscious" What is going to happen in my case?
26 March 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.
Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase which shows discounted offers and there would be an option to decline the offer and just proceed with placing only your original purchase. If you can provide us with more information, we can check system to make sure that only one order is placed. But generally, you should be able to review your order along with your total before making a payment.
We want to assure you that we do not add extra products or order to your purchase. You can reach out to us through hello@emmarelief.com to check your order and for further clarification.
We are looking forward to your email.
Best,
Konscious Keto
Daily bowel movement…
The first ever having a bowel movement 3 days in a row!
1 November 2023
Unprompted review
Reply from KonsciousKeto
Dear Customer,
We're thrilled to have received your feedback about product.
Thank you for trusting us!
Warm regards,
Konscious Keto
This stuff is one step above edible
This stuff is one step above edible
13 March 2024
Unprompted review
Reply from KonsciousKeto
Hi Scott,
Thank you for your review.
Firstly, we would like to sincerely apologize for the delayed reply. This is something we worked hard to improve in 2024 and are continuing to improve.
Are you referring to Keto Activate or perhaps one of our Keto Shakes? We want to provide the best information to get this addressed immediately. But upon checking our system for an order related to your name, we couldn't find any. If you can please provide us more information about your order such as the name your order number and your email address, it would greatly help us locate your order. Please send this information to hello@emmarelief.com.
If you have purchased any of our products before and you have some concerns, please let us know by emailing us through: hello@konsciousketo.com.
Warm regards,
Konscious Keto
Buyers Beware! I was so looking forward to trying this…
I was so looking forward to trying this product and ordered the three-bottle package. I looked at my credit card activity and discovered they charged me for two shipments of the three-bottle package at $147 each. When I reached out to them, they were fast to reply, but ultimately they will not refund the money for the second shipment. Even though it was their fault, they told me it has already shipped and they would give me 50% off the second shipment. I ordered the minimum amount, the three bottle package, and did not want want to invest additional money in a product I have not tried. I am returning the whole product order because now I’m very leery of this company as they are deducting 10% from my refund when I return the order. So they made a mistake, I’m not keeping their product because I’m very disappointed with their solution, and I am being charged 10% for this hassle. Customers beware!!
Linda
21 January 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.
Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase which shows discounted offers and there would be an option to decline the offer and just proceed with placing only your original purchase. This could be the reason why there were two orders.
The reason why we were not able to refund you is because the order is already shipped. Since the order is already with our fulfillment partner, we have no way of cancelling the shipment. With that said, we can see that the return is already on the way. Once our warehouse confirms the return, we will definitely process the refund.
The restocking fee is a standard e-commerce practice. This is also stated in our Shipping and Return policy here: https://emmarelief.com/pages/shipping-refund-policy.
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support and coaching teams are always here to help.
Warm regards,
Konscious Keto
I am extremely disappointed
I am extremely disappointed. I have been more bloated than ever since taking Emma. I have also gained 5 lbs in the two weeks. I have taken it.
It has not done any of the things it professes to do. So disappointed. $100 down the drain.
24 January 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team.
We understand that our product can work differently for different people. That is why have a dedicated team of coaches that can help you get the best out of Emma. They can share more insights about our product and how it can help with your bloating. If you are interested in getting in touch with our coaches, just send us an email here: hello@emmarelief.com.
We are also glad to share that we have processed a full refund for your purchase. We do have a money back guarantee and all you need to do is contact us if you happen to try any of other other products and don't experience the results you desire. Please note that due to variances in financial institutions, it might take between 3 to 7 business days for the refund to appear in your account.
Thank you for your patience and understanding. We value your feedback and are dedicated to ensuring this doesn't happen again.
Warm regards,
Konscious Keto
EMMA Does NOTHING ... Don't Waste Your Money
I wasted $500 AUD just to find out that EMMA dietary supplement does not deliver on any of the promises made in the advertising video. I was sceptical because the ad seemed too good to be true, but I wanted relief from my digestive issues so badly that I ordered EMMA and hoped for the promised results. I have been taking EMMA for four months and have seen NO IMPROVEMENT at all. Do not waste your money buying this.
10 January 2024
Unprompted review
Reply from KonsciousKeto
Dear Customer,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.
We understand that our product can work differently for different people. That is why have a dedicated team of coaches that can help you get the best out of Emma. If you are interested in getting in touch with our coaches, just send us an email here: hello@emmarelief.com.
Customer satisfaction is the cornerstone of our business. We encourage you to reach out to us if you have any further concerns or questions.
Best Regards,
Konscious Keto
BEWARE
BEWARE - Something "hinky" is going on at this company. I successfully placed my first order for three bottles with this company many months ago and decided to use the product again. For three weeks now I have tried to place another order but strange things have happened that I think warrant a "take care" warning. The first re-order attempt saw a successful debit to my charge account and when the order did not arrive a follow-up with "K" and my bank showed that they had sent the money back to my bank. When I called "K" I was told to place another order but use another card to make sure that there is no problem with the new order. Within a few days the second order was refunded to my second bank with no explanation to me or the bank. Last week I called customer service again and was told that they would place the order from their sales department and send me a payment invoice since I would not give them the card by phone - OH...they told me once again to use a new card. For the third time in as many weeks the money has been returned again and this time they tell me that their warehouse has flagged my address as being "fraudulent." Since I have received mail at the same address for more than ten years and got their first delivery I asked them to investigate or give me the name of their shipping company. They refused and said it was their warehouse that had flagged me and they would not give me the warehouse manager's name and address so that I could resolve the problem. They basically indicated via "Clifford" that there was nothing they could do ...which leaves me wondering is this some sort of scheme to collect credit card numbers, naturally I will be watching my bank accounts every day because I now have a feeling of distrust in dealing with this company. As of 12/4/23 Additional information requested by the company follows: Order 16122810 placed under husband's name and Order 16046443 placed under my name are the two most recent copies that I have. There were three orders placed in all within the last two months that were turned back after cashing at the bank. So non-payment was not the issue here!
19 November 2023
Unprompted review
Reply from KonsciousKeto
Hi Customer,
We hope you are well.
First, we would like to sincerely apologize for all the inconvenience this has caused you. We deeply regret that your experience with Konscious did not align with your expectations. Rest assured that we have taken note of the feedback you provided and we will definitely forward this to the right department to prevent it from happening again.
We would like to take this opportunity to explain the cancellations you experienced since this is ultimately done for security reasons, for your sake and for our company. Due to a number of fraudulent transactions we have received in the past, our team previously decided to refund purchases whose shipping addresses are those of private mail boxes and/or other shipping companies (UPS, USPS, etc). We have since updated this policy just recently and we are now allowing such addresses once they pass our internal review.
We would like to emphasize that aside from creating amazing products, our customer's security are some of the cornerstones of which Konscious Keto is built upon. We are aware now of the inconvenience we have caused in the name of security, and we would to offer our sincerest apology for doing so. Rest assured, any order you make should now go through without a hitch.
Should you have any further questions or if there's any other way we can assist you, please let us know. Our customer support team is committed to serving you.
Thank you for your patience and understanding.
Warm regards,
Konscious Keto
Great customer service!
I was very unhappy with a product, heard back quickly from Konscious Keto, and they immediately issued a refund and made it right! Thank you, great company that stands behind their guarantee!!
13 November 2023
Unprompted review
Reply from KonsciousKeto
Dear Customer,
We are sorry about your unsatisfaction with our product but we're thrilled that your experience with our company turned this around.
Best regards,
Konscious Keto
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