While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being excellent, efficient, and reliable. Many people highlight the staff as professional, polite, and friendly, noting their careful handling of belongings and willingness to assist with tasks like disassembling and reassembling furniture. Reviewers frequently mention the team's hard work and dedication, with some noting their ability to make a potentially stressful moving day feel easy. The company's communication and coordination are also appreciated, contributing to a smooth and positive experience for many.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whatsapp customer service is very responsive. Their quotes are reasonable. Drivers were very careful with moving our stuff. They were able to do multiple stops before going to our new flat. Though th... See more

Rated 5 out of 5 stars

I used kongtrans moving home recently, the team arrived on time, were polite, and worked efficiently. They handled the furniture with great care during the move and also helped with assembling and dis... See more

Rated 5 out of 5 stars

I would like to recommend Kongtrans to Brits as well. Before appointing them, I did some research online, and Kongtrans offered £100 less than all the other local movers. Not only do they offer compet... See more

Rated 5 out of 5 stars

Trustful and professional services!! Our house transaction took 6 months as the 1st buyer pulled out at the last minute. Kongtrans showed empathy and patient to rearrange the schedule. On the... See more


Company details

  1. Logistics Service

Written by the company

A UK-based moving company for Hong Kong immigrants, offering comprehensive, one-stop services with Hong Kong staff overseeing the entire process. From local coordination in Hong Kong to delivery at your UK residence, all services are thoughtfully provided by Hong Kong professionals. Main services include: immigration shipping from Hong Kong to the UK, shipping from the UK back to Hong Kong, local moving services within the UK, commercial logistics in the UK, and storage services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Always tried their best helping to solve the problems. Very reliable and professional. Highly recommended!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

A delightful Removal

The experience was a delightful one. What was meant to be a hassle was turned into an easy-peasy job by them. Great customer service! Their smiles and chit-chats kept me relaxed throughout. I wouldn’t hesitate to recommend them to you.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, friendly and efficient! Add on service was very flexible and they even helped us remove the cardboards from our new house with very reasonable charge!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Kongtrans

I recently used Kongtrans for my move, and I couldn’t be happier with the service. The team was punctual, professional, and handled all my belongings with great care. Communication was smooth from start to finish, and they made what could have been a stressful day feel easy and efficient. Highly recommend them to anyone looking for a reliable and friendly moving company. Thanks again!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

High efficiency

My family recently moved and a friend recommended Kongtrans. They provided great service and were very efficient. We moved in less than 4 hours. I highly recommend them.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the first time I arrived UK, I have moved for 3 times. I really appreciate Kongtrans excellent service. Highly recommend 👍

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Trustful and professional services!!

Trustful and professional services!!

Our house transaction took 6 months as the 1st buyer pulled out at the last minute. Kongtrans showed empathy and patient to rearrange the schedule.

On the moving day, two men took good care of the furniture and looked into details. They were not only efficiency but also friendly to us. I’m lucky enough to choose Kongtrans.

Highly recommended!! 10 stars !!

10 June 2025
Unprompted review
Rated 4 out of 5 stars

Kongtrans provides excellent service

Kongtrans provides excellent service. Before the move, they communicated thoroughly with us via WhatsApp. On the moving day, the two movers worked hard to resolve any challenges we faced and were willing to help disassemble and assemble items like the sofa and washing machine. They were very professional! Thank you for your assistance. I will definitely recommend your company to my relatives and friends in the future!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Company

I used kongtrans moving home recently, the team arrived on time, were polite, and worked efficiently. They handled the furniture with great care during the move and also helped with assembling and disassembling. Large items were properly wrapped and delivered without any damage. The service was punctual, reasonably priced, and very cost-effective. Highly recommended!

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Exceptional Service from KongTrans!

We recently moved houses, and KongTrans made what could have been a nightmare of a moving day an absolute breeze. Our old place was a 2/F maisonette with over 30 steep steps, making it incredibly challenging to move everything out. Despite this, the KongTrans team handled the entire process with complete professionalism and care.

We ended up having much more stuff than initially expected, but the team didn’t complain for a second. Instead, they skillfully played Tetris with our belongings, meticulously arranging everything in the truck to minimise trips and save us time and money. Their ability to adapt was impressive – especially since we ran out of both time and boxes, leaving some items not properly packed. Despite this being entirely our own fault, they still handled everything with exceptional care.

What truly set KongTrans apart was their incredible work ethic. The movers worked tirelessly for almost seven hours straight without taking a single break – I’m not even sure they paused for lunch. And at the end of this exhausting day, they even surprised us with a thoughtful move-in gift, a gesture that really meant a lot.

We can’t recommend KongTrans enough. If you want a moving team that is professional, hardworking, flexible, and genuinely cares about making your move as smooth as possible, look no further.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

I would like to recommend Kongtrans to…

I would like to recommend Kongtrans to Brits as well. Before appointing them, I did some research online, and Kongtrans offered £100 less than all the other local movers. Not only do they offer competitive pricing, but they are equally professional and conscientious. Everything went well because of their hard work. Well done, Kongtrans! 👍

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy with their Excellent Services & Outstanding Attitude

Companies like "Kongtrans" set a high standard for customer care. Their dedication, kindness, and reliability make them a go-to choice for anyone seeking quality service with a positive experience. It’s refreshing to encounter a business that prioritizes customers with such warmth and excellence!

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb service from Kong Trans…

I used the moving service of Kong Trans recently and the service from enquiry to the actual move was superb. Communication is prompt and detailed. I had lots of chest of drawers and beds plus an upright piano. They worked with dexterity to carefully move our stuff and we were very impressed of their service. I highly recommend Kong Trans moving service.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and stress free services

Excellent and stress free services

Due to last mins change on exchange and settlement. Kongtrans still able to confirm and response quickly the day before my move. With reasonable price and excellent services make me stress free during my house moving date. Appreciated and highly recommend to everyone.

20 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look