the chat queue put me at position 22... What annoyed me was that the transcript disappeared when the window refreshed. friendly support is not useful when nobody reads the thread. It was a small issue... See more
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My £17 withdrawal started normally through Visa. Then the reference number changed after refresh. support saw the screenshot and still copied the FAQ. My coffee went cold while I compared the page... See more
my £125 withdrawal started normally through Revolut. What annoyed me was that the request vanished from history while balance stayed lower. it should say failed or still processing, not both. The scre... See more
Cashback showed on the account banner after work. Then the rewards tab stayed empty after relogging. that turned a small reward into homework. The screenshot was already in the thread.. It was a small... See more
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Email support answered my screenshot.
Email support answered my screenshot.
After that, the promised email update never arrived.
I would rather wait longer and get one accurate reply.
The whole thing felt more confusing than it needed to be.
My £63 withdrawal started normally…
My £63 withdrawal started normally through PayPal. The issue was that the amount returned to balance without an email
I can wait, but not with three different answers
It was a small issue until the account pages kept disagreeing
after all that, no clearer
The welcome offer looked simple before…
The welcome offer looked simple before deposit.
After that, the bonus wallet displayed x45 after the banner showed x20. the small print mattered only after the click.
I noticed it because I checked both desktop and mobile
Requested £39 through PayPal on Sunday…
Requested £39 through PayPal on Sunday night. The issue was that two agents gave different timeframes. my bank app was clearer than the casino page.
That is exactly the sort of basic detail that should be clear.
The date filter counted Friday as…
The date filter counted Friday as Saturday. The issue was that the cashier still allowed another deposit next morning. I wanted a quick check, not a spreadsheet session. The whole thing felt more confusing than it needed to be 😑.
Balance changed on desktop before…
Balance changed on desktop before mobile.
The issue was that my banking app showed payment while the site stayed unchanged. boring account functions should just work.
My coffee went cold while I compared the pages.
brilliant… another refresh
i only used it for two short…
i only used it for two short sessions... After that, cashier, profile, and messages gave different answers. the clean design did not help when details mattered. The whole thing felt more confusing than it needed to be.
Checked the payout page while the…
Checked the payout page while the kettle was boiling and saw £310 stuck there. After that, the reference number changed after refresh. my bank app was clearer than the casino page.
I checked again later and the wording still had not changed
requested £17 through Apple Pay on 14…
requested £17 through Apple Pay on 14 March..
What annoyed me was that the minimum shown in help did not match the cashier
I can wait, but not with three different answers
That tiny mismatch made the whole account harder to trust
i opened request 27631 after the…
i opened request 27631 after the account page contradicted itself. What annoyed me was that the promised email update never arrived.
repeating myself twice made the ticket feel pointless.
The same detail was still wrong before bed.
Nora said my documents were approved
Nora said my documents were approved. After that, the upload bar hit 100% then returned to zero. the unclear status was the actual problem. I was only trying to sort a small account issue.. That is exactly the sort of basic detail that should be clear.
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £28.
Somehow, the error just said try again.
verification is normal, but guessing around documents is tiring.
That is exactly the sort of basic detail that should be clear.
The page froze after a Revolut deposit
The page froze after a Revolut deposit. After that, two screens showed two balances for nearly twenty minutes. I tried mobile data, desktop, and another browser. The whole thing felt more confusing than it needed to be
KYC appeared only when I tried to…
KYC appeared only when I tried to withdraw £70. Then there was no timeline showing anyone had opened the file. the unclear status was the actual problem. That is exactly the sort of basic detail that should be clear.
My £17 withdrawal started normally…
My £17 withdrawal started normally through Visa.
Then the reference number changed after refresh.
support saw the screenshot and still copied the FAQ.
My coffee went cold while I compared the pages..
That is exactly the sort of basic detail that should be clear.
Login codes arrived out of order while…
Login codes arrived out of order while the train was late
What annoyed me was that I had to rotate the screen twice to confirm the form. from my side the page looked unfinished
Support had the account reference in front of them
the chat queue put me at position 22..
the chat queue put me at position 22... What annoyed me was that the transcript disappeared when the window refreshed. friendly support is not useful when nobody reads the thread. It was a small issue until the account pages kept disagreeing.
after two small sessions
after two small sessions, I tried taking out £140. Somehow, the deposit method was greyed out for withdrawal. it should say failed or still processing, not both. I checked again later and the wording still had not changed, honestly.
The lobby filter contradicted the front…
The lobby filter contradicted the front page. The issue was that the game opened in demo mode while real balance was visible. a ten-minute break became lobby troubleshooting. I checked again later and the wording still had not changed. seriously
the checklist showed no missing files.
the checklist showed no missing files.
What annoyed me was that there was no timeline showing anyone had opened the file.
say what file is needed before blocking the payout.
Support had the account reference in front of them.
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