Koio Reviews 284

Great customer support. They were willing to make an exception for my boots that were 1 size too big after one day of wearing through snow & ice. They gave me a 50% off discount on my second pair, but... See more

For medical reasons, I need to take good care of my feet. I am also of Italian heritage and am imbued with the need "sempre per fare una bella figura." It is not surprising, then, that I have 19 pai... See more

I had my package stolen off my porch and Jade was able to help me get everything figured out. Jade was super helpful, patient and communicative. It took quite a while and phone calls with the delive... See more

I thought I needed to make an exchange for a recent boot purchase but turns out they just needed a little extra time to break in. The support team was very quick & helpful in answering my questions. I... See more

I was skeptical At first as I have never heard of them but wow ! I'm impressed ! Shoes are of good quality and their customers service is exceptional. Timing , accommodating , friendly , and helpfu... See more

I hate writing positive reviews (because I always feel like that reduces the chances of the company needing to offer discount prices, lol),, but I just ordered my 6th pair over the last 2 months. I di... See more

Beautiful, high-quality shoes. Great customer support. My wife bought me a pair of boots for the holiday. They were the wrong size but customer support helped me sort through the situation easily and... See more

I originally ordered the wrong color combo and wanted to swap out the shoe, had an issue online and after starting the chat with the representative she understood everything and was able to help me in... See more

Received the loafers quickly and received updates via email along the way. The shoes are well made, though a bit snug. Had shoe stretchers and once I stretched them a bit, they were perfect! I reci... See more

Purchased the triple white capri's in-person at the Soho store. Had a really bad squeak that only got worse over a month or so. Aakifah was very responsive and helpful in getting an exchange arranged.... See more

I bought my first pair of Koio Capris a few weeks ago and fell in love. Super comfortable, very nice quality, true to their size chart (I am a true U.S. women’s 7 and wear a Koio 37). They are breakin... See more

I order twice in 1 months totalling 3 shoes however, I received only 1 shoe. 1st time inventory problem and no one informed me about that. It was only upon delivery that I emailed KOIO and after inves... See more

Koio’s customer service blew me away. They were incredibly responsive, thoughtful, and went out of their way to accommodate my requests. It made the entire gifting experience feel personal and genuine... See more

I’ve owned a few pairs of the Koio Capri white sneaker, and I must say the quality of the shoe has declined significantly over the last 3 years or so. Even with some leather care, the quality of the l... See more

Underwhelming for this price point. Bought the capri whites without laces. Fit is terrible, feels loose/not snug, thin material around the foot vs a thick sole, and the faux laces are cheap looking ba... See more

Even though my order was past their 14 day return policy, they still refunded me the difference between the current markdown price and the price that I had purchased for. I was already happy with... See more

The shoes are incredibly stylish, comfortable, and well made—that’s a given. What I’d like to highlight here is the incredible customer service that I recently received. An associate assisted me with... See more

Great experience at the KOIO New York shop. The store is beautiful, the staff were friendly and knowledgeable, and the sneakers are both stylish and incredibly comfortable. One of the best shopping ex... See more

Violet was super helpful. She listened to my situation and allowed me to make a prepaid return on a gift that did not work out.

Super solid customer service and communication. Got sent an extra pair of shoes by mistake and received a friendly discount as a courtesy. Shoes I got by mistake were just right so worked out for ever... See more

My experience with Koio has honestly been pretty interesting. There was a mistake with my first order—which I totally get, it was probably just a simple human error. But what really stood out to m... See more

Product, the Capri, is a beautiful shoe. Wonderful craftsmanship. You can feel the quality of the leather and tell that these are handmade. I loved them so much I purchased a second pair in a differe... See more

i have wide feet and arthritis in my big toe and have been looking for shoes that i can wear every day that feel good and also look good. glad i found koio. while i wish they had more wide sizes, the... See more

Just received my first pair of Koio's and I must say I'm in love. The craftmanship of the shoes is impeccable, the attention to detail, the leather is supple, the suede is soft. I'm a fan, I'll be pur... See more

I would like to thank Jade for helping me with an order I placed at Koio. I asked her to help me with a discount since my birthday is in October, and she was very helpful and understanding and too... See more

Just bought my second pair of Capri sneakers and I made an error in my order and noted the incorrect size. Customer service was great and helped to correct the issue. Much appreciate!

I had to change the color of my new Capri that I just ordered last night by mistake and their customer service was so helpful and prompt to respond . The matter was resolved with in a few ho... See more

I've worked with Aakifah on several customer service issues, the service provided has been stellar. Prompt email responses and goes out of the way to please the customer.

Love these shoes. I bought two pairs and needed assistance with an exchange on one of the pairs. Aakifah provided excellent customer service, super helpful.

I own over 12 pairs of Koio shoes. I purchased the triple white capris 3 times. I wore the first 2 pairs nearly every day. They still looked good (with cleaning obviously and new laces) Super comfo... See more

I had a great experience with Amber. She was very helpful and informative. She made me feel confident in my purchase. I certainly intend to recommend KOIO to my friends after the great time i had in s... See more

There was a mix-up and I unfortunately didn't receive the size that I had ordered, but Koio provided a swift and fair resolution. Shout-out to Jade for being so helpful!

Bought my first pair two years ago, wore it more than any other shoe, could not recommend a more versatile and comfortable daily shoe!

Shoes: great quality both in materials and craftsmanship; very comfortable. Customer service: truly excellent! I ordered my second pair a couple of days ago.

Ryan was super helpful in guiding me to right style and size. Friendly and welcoming. Shoe is exactly what I was looking for after months of searching.

While I don't always leave reviews for retailers, my recent experience with Koio warranted it. I initially ordered two different sizes, unsure of my fit. When I realized the special promotion... See more

Order was placed over a week ago. Credit card was charged immediately. Order still shows as "unfulfilled." There has been zero communication and zero updates. After multiple emails with zero respon... See more

I had a very good experience shopping in store. The salesman helped me pick out a style that fit me perfect. He also took the time to lace up the shoes very nicely. I would highly recommend stopping i... See more

I had a shipping issue with UPS and Jade and the Koio team responded immediately. Even though it wasn’t their issue they resolved it right away! Thank you Jade and Koio♥️

Where do I start. I’ve spent thousands of dollars on your shoes over the years, and this experience with Koio was by far one of the worst. After placing my order, I waited 10 days with no updates,... See more

absolutely terrible quality materials and equally awful customer support. I’ve had these shoes for a little over 3 months and the leather is already starting to tear and peel. This should never happen... See more

Always an easy process shopping here! Much prefer coming in person than shopping online because the associates are always so lovely! Customer for life :)

I like the product and have for awhile. They only keep getting better. The icing on top is the customer service. They are very helpful and accommodating. Buy the shoes.

I requested a price adjustment for my order. Aakifah at Koio was very accommodating and friendly. She completed the adjustment quickly. Thank you!

Koio made an exception in their return policy so we were able to return a pair of shoes beyond the 14 day return window. Thank you Koio for your help

Honestly overhyped. Bought the Capri X and first thing was that the size guide is off. Bought what was supposed to be my size but the shoe was way too big. I think the Capri x run much larger since... See more

Loved the design of the shoe and easy to wear out of the box. However after a few wears the portions of the shoe that crease started to crack. The leather is thin and nothing compared to Common Projec... See more

I purchased the Capri Rose Anvil because KOIO speaks confidently about craftsmanship, durability, and long-term value. As someone who believes good products should age well, that positioning r... See more