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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting its ease of use and intuitive interface for managing crypto transactions and generating tax reports. Many find the product to be highly effective in simplifying complex crypto tax calculations, with particular appreciation for its ability to integrate data from various platforms and provide clear overviews. The customer service is also frequently commended for being outstanding, responsive, and helpful. However, some people were dissatisfied with specific aspects, such as difficulties with importing certain files or the app not functioning as expected. A few users also mentioned challenges in navigating the interface after a period of inactivity or issues with the customer support accessibility and the usefulness of the chatbot.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Clients share positive opinions on product, with many reviewers calling it a "game changer" for crypto taxes.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Service

People report positive experiences with service. Many customers praise the fantastic support team, describing... See more

Application

Consumers find the app to be highly beneficial, especially for crypto tax reporting. Many praise its ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

The support team at Koinly is outstanding and very responsive to issues that I have encountered during my tenure as a client. Konstantin assisted me on a recent issue with a manual import that I had c... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great platform

Great platform, takes all the stress out of compiling crypto accounts, personally I bought the wrong package and had to contact customer support, the service I received was second to none, emails was replied to within minutes and refund processed within 24hrs, Excellent 👌

3 December 2025
Unprompted review
Koinly logo

Reply from Koinly

Hello Martin,

Thank you very much for your lovely words!
We are very glad to hear that you found Koinly helpful and efficient.
It is fairly common to acquire a wrong package/tax year so we believe the process should be very straightforward for refunds in such cases.
Looking forward to see you with us next tax year!

Rated 5 out of 5 stars

Very satisfied

Very satisfied

10 March 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Yana,

Thank you! We’re really glad to hear you’re satisfied. If you ever need anything or have questions in the future, we’re here to help!

Rated 4 out of 5 stars

good experience with minor hiccups

Koinly has been pretty useful -- I've used it from 2022 to 2025 and intent do continue to use it for filing taxes. I've had to edit several transactions manually, but the vast majority imported and synced correctly. Without Koinly or something similar, it would have been a bigger headache to file taxes.

15 February 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Elliot,
Thank you so much for sharing your experience! We’re really glad to hear that Koinly has made your tax filing easier over the past few years. A few manual edits are totally normal, and it’s great that most of your transactions synced correctly.

We appreciate your continued trust in Koinly, and we’re always here if you need help with anything going forward!

Rated 5 out of 5 stars

A great piece of kit that keeps you out…

A great piece of kit that keeps you out of jail! Koinly was so simple to use and simply did all the number crunching at the click of a button. I shall be using this for calculating future crypto tax

7 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Chris,

Thanks so much for the great feedback! We're really happy to hear that Koinly made things simple and stress-free for you. It’s great to know you’ll be using it for your future crypto tax calculations. We’re always here if you need any help along the way!

Rated 5 out of 5 stars

Koinly makes Calulating taxes in Canada Easy

Calculating for taxes in Canada is hard, however Koinly made it really simple. Not only is it simple to use but Koinly has a massive help section that explains how current taxes for your country work and it is updated Yearly. Will Continue to use Koinly, it saves me time and stress.

17 March 2025
Unprompted review
Koinly logo

Reply from Koinly

Thank you so much for your kind words, Rob!

It means the world to us to deliver on our promise for a simple and reliable tax calculating tool.

We're glad our help center lives up to the standard, and as always, we're at your disposal whenever you encounter any issues!

Rated 5 out of 5 stars

Koinly makes the dread of tax time…

Koinly makes the dread of tax time simple, especially when you have many crypto buys and sells to deal with. Without a service like Koinly, I don't think multible buys and sells would be worth the headache, Thankyou Koinly for simplifying things so well.

29 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hello Margaret,

We are absolutely delighted that Koinly works this well for you!

Even if something goes wrong, though, the team is always by your side, so do let us know if you face any issues, and we'll be glad to get into it and sort you out in time for your filing!

A big Thank You!

Rated 5 out of 5 stars

Great Customer Service and Platform

Been using for years, very easy and intuitive to operate with. Thanks to Aria for the recent rapid and excellent response to my latest query.

14 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi JM,
Really appreciate you sharing your experience!

It’s great to hear you’ve been with Koinly for so long and that the platform continues to be easy to use. We're also delighted that Aria was able to jump in and assist so quickly!

Thanks again for sticking with us 💙

Rated 5 out of 5 stars

Shining some light on exceptional customer service

I just finished having the best customer service experience I can recall in recent memory, perhaps ever, with Carl at Koinly.io

I had misplaced not only my password but also the ability to access my Koinly account login email (boo Skiff.com) and was faced with losing 3 years of annual transaction reports...what a sinking feeling

However, thanks to prompt and adept professionalism of Carl, he was able to thoroughly verify my account ownership without making me feel the slightest bit inconvenienced and provide me with my previously generated reports

The amount of time, headache, hassle and hard conversations he saved me from isn't easy to express without giving detail, but let's just Carl helped me avoid a sh*tshow couple of days.

I'm taking the time to write this because elite team members like Carl can be rare to encounter these days, but I certainly lucked out and cannot thank him enough for his assistance.

P.S. Carl is probably overdue for a promotion in my humble opinion ;-)

18 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi there,
Thank you so much for taking the time to share your experience 🙌

We're absolutely thrilled to hear that Carl was able to step in and verify everything seamlessly.

We’ll make sure Carl sees your kind words, and praise like this means a lot to the whole team 😊

We’re really glad everything is back on track for you! 💙

Rated 5 out of 5 stars

Excellent

Take away all your worries it’s quick and easy this is the second year I have used Koinly I don’t know what I would have done without it to be honest I’m not a trader but even with a small amount of purchases and sells and they soon add up it would have been impossible for me to work out my tax liability
Thank you Koinly

1 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Mark,

It’s great to know we’ve made things simple for you for the second year in a row 🚀
We’re really glad Koinly kept the process quick and stress-free for you.

Thank you again for the kind words - we’re happy to have you with us! 💙

Rated 5 out of 5 stars

My accountant recommended

My accountant said I needed to report my crypto activity which involved several wallets, projects and many years! He recommended Koinly and it was a great choice.
With a little bit of work, I was able to connect the wallets and track everything. Now I am all set for next year too.

18 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Colin,
Thank you for sharing your experience! 🙌

We're really happy to hear that your accountant recommended Koinly. Awesome to know that you’re now fully set up for next year.

If you ever need help along the way, we’re here! 💙

Rated 5 out of 5 stars

I recommend Koinly

Koinly has made my crypto tax very simple. The Tax Optimization and Asset Maturity features are game-changers, providing guidance on when and what to sell. I highly recommend this platform.

17 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Colin,

We really appreciate you taking the time to leave this review! 😊

It’s great to hear that Koinly has simplified your crypto taxes, and features like Tax Optimization and Asset Maturity are helping you decide the best time to sell.

We love knowing these tools are giving that extra clarity 💙

Rated 5 out of 5 stars

The tax is easy to do a very simple…

The tax is easy to do a very simple progress, also a video you can watch by koinly step to step guide in filling out tax for us aussie's. Highly recommend the service to anyone.

27 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Coral,
Thank you so much for the great review! 🙌

We’re delighted to hear that Koinly’s step-by-step guides and video walkthroughs made your tax return process extremely easy.

That’s exactly what we aim for - clear, simple, stress-free tax reporting 🚀

Rated 4 out of 5 stars

This software is a bit of a life saver…

This software is a bit of a life saver. I've been able to organise wallets from binance, okcoin, coinbase, revolut, uphold and exodus into a single hmrc compliant set, spanning 5 years. I don't think i would have been able to face it otherwise.

It did seem to struggle with importing Binance data, both the API and file imports, although maybe that was a binance issue, or maybe it was me I'm not sure - hence 4 stars and not 5.

Either way, once everything was in, it was very easy to consolidate all the partial fills and other nightmares that crypto transactions present.

They are obviously working to improve the software as well, so I definitely recommend.

1 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Steve,

Thanks so much for the lovely feedback 🙌
Really glad to hear Koinly helped you bring everything together across those wallets and get your HMRC reports sorted.

Sometimes, certain platforms can be a bit more complex to pull data from, especially over several years, but we’re really happy it all came together smoothly for you, eventually. 💙

If you ever need assistance, just give us a shout! 😊

Rated 5 out of 5 stars

Best Crypto Tax Tool Ever!

I’ve been using Koinly for two years with no issues, including no problems with tax filing. I just connect my wallets and exchanges, and the app pulls in the transactions and prepares the HMRC report. I don’t have to calculate anything manually. It’s simple, it works, and the price is reasonable. I highly recommend it!

1 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Jacek,

Thanks so much for the awesome feedback! 🙌 We’re really glad to hear Koinly’s made your crypto tax reporting smooth and simple, that’s exactly what we aim for. Appreciate you recommending us! 💙

Rated 4 out of 5 stars

Easy to use crypto tracker and tax…

Easy to use crypto tracker and tax reporting software. Some of the newer tokens take awhile to integrate into their wallet API. However you can create manual wallets for other random chains. I would like to see an AI agent be able to assist me in fixing transactions with missing cost or incorrect token amounts like I have with BNB chain.

13 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi ColdBrew,

Really appreciate the thoughtful feedback! 🙏
Glad you’ve been finding Koinly easy to use. An AI assistant that can automatically help fix missing data is a brilliant idea 👀 Thanks for the great suggestion. 💡

Rated 5 out of 5 stars

Connection to my exchange easy

The ease of connecting to my exchange and access to the Tax Office surprised me.

20 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Gregory,

That’s great to hear! 😄 We’re glad the setup was easier than expected. Making those connections seamless is exactly what we aim for! 🚀

Rated 4 out of 5 stars

The reporting was very accurate and…

The reporting was very accurate and helpful, making tax time much easier and leaving me very satisfied.

3 November 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Sam,

That’s awesome to hear! 🎉 We’re really happy Koinly made tax time smoother for you. Thanks for sharing your experience! 💪

Rated 5 out of 5 stars

👍🏽 Good job

I was having a hard time getting my head around taxing for crypto so I got Koinly & it took care of what I needed to submit. Good job👍🏽

20 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Chacha,

Glad to hear Koinly helped make things clearer for you! Taxing crypto can be confusing at first, but once it clicks, it’s a lot easier. Appreciate the kind words and the 👍🏽!

Rated 4 out of 5 stars

Leveraged Perpetual Funds Auto

Leveraged Perpetual Funds (or futures) do not automatically populate in your tool. I had to manually enter 1500+ transactions - especially trades that were 'shorts'. Not sure how this could be coded into your program, however, automatically identifying 'longs' and 'shorts' on leverage instruments would put your tool above all others.

10 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Conor,

Thanks for sharing your experience! We’re always working to expand support for different trade types and make imports even smoother. Your feedback’s really valuable and helps us keep improving. 🙌

Rated 5 out of 5 stars

TurboTax and Koinly

I had been procrastinating filing my federal return due to a large volume of taxable crypto transactions. I cannot vouch for other tax software, but with TurboTax, Koinly was extremely easy to use. And the price, based on number of transactions, was reasonable.

15 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Jerry,

Thanks so much for sharing your experience! 🙌 We’re thrilled to hear Koinly made handling your crypto taxes with TurboTax quick and painless, that's exactly what we aim for. Appreciate the kind words! 💪

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